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“The Hat Trick at The Santiago”

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Treebo Santiago Beach Resort
Ranked #22 of 110 Hotels in Calangute
Brighton, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“The Hat Trick at The Santiago”
Reviewed 11 March 2014

Out third visit here, (Feb 2009, Mar 2010 & Feb 2014).

Nice to see the wonderful staff still all here. The wonderful reception team including Janet, the security guys, safe deposit man. The waiting staff, Walter, Pretesh, Nez, Chender, Paul, David, Sam, Hyacinth etc.

The food is still very good, with a good choice, this is the only all inclusive I've ever visited where the evening meal comes a la carte from a menu and is waiter service, rather than the usual horrid buffets with an invitation to eat a la carte a few times during your stay.

You never get to finish a drink before you are asked if you would like another, or in some cases one is delivered whilst you're not looking!

Breakfast wasn't quite as good as before, however with lively Baga on the doorstep, we seldom made breakfast anyway, opting instead for a lie in (after the night before) and rising to take brunch by the pool at 11am, where everything is cooked fresh to order and the omlettes are out of this world!

This time we stayed in room 112, previously twice in the room next door in 111. We purposely asked for one of these rooms as it is away from the pool area, near the Thai restaurant/breakfast area so it is quieter and these rooms have an interupted view of chipmunks running around in the trees outside the balconies, rather than people splashing about in the pool after too many Kingfishers! Initially a little disappointed that we didn't get room 111 for a third time, with more windows/natural light 112 proved the better room.

That said, the hotel rooms have not changed since our first visit in 2009, and money being spent on them is desperately needed. They are dark and with few low energy lights, throwing out a horrid harsh light against equally dark walls and the few equally dark soft furnishings, it is a rather gloomy affair, even with windows in room 112 on three sides!

We celebrated our birthdays whilst there a few weeks back, repeating that of 2009. 2009 the hotel delivered cake, flowers, port wine and birthday cards - this year neither of us received so much as "Happy Birthday!", except for the waiting staff at the pool bless them. We hadn't expected anything in 2009 and it was such a great surprise that perhaps we were wrong to expect the same again.

One thing that has changed since we were last here in 2010 is the now obvious Russian presence in both the hotel and the area as a whole.

It'll be a few years until we return to Goa and when we do we think we'll head to the South for a change of pace etc. If you're looking for great staff and good food and can overlook the rooms, then give this a try.

Room Tip: Not near the pool if you want to avoid noise.
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  • Stayed February 2014, travelled as a couple
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Thank michelnoir1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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386 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • Dutch first
  • English first
  • Russian first
  • Swedish first
  • Any
English first
midlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2014

I would like everyone to know that I have removed my listing with regards to the Goa Jeweller ( Aderlaide ) as she as resloved any problem I had with her Thank you ,

With regards to Santiago it is still one of the best places to stay in Goa , Keep all the good work up ,

And still the best places to eat are Kindman ! Jameies ! Lazydays new place ! Royal Relish ! Relish New place !Why not Tasher for good fish & chips ,

Also Try out Jack the Jewller well recommended first shop on the right in the lane outside Santiago

Room Tip: Dont Use the taxis at the top of the lane they are more expensive than those on the main Road
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank deelaw1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2014

Just returned after 2 weeks, staff fantastic. Excellent food choices. Will definitely go back. Thanks to David, Walter, Chris, lokesh, Sam, taheer, Sunil and the rest of the staff for making our stay so good

  • Stayed February 2014, travelled as a couple
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4 Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 February 2014 via mobile

We didn't stay at the Santigo however we did eat in there on occasions.The pool area is clean and relaxing and even if your not a resident you can pay to use the pool and purchase bar snacks and drinks which I must say was very nice and extremely cheap
The hotel is set in very pretty surrounding's and from what I saw the hotel is very clean also the staff are excellent
The other thing I would like to mention is just outside the hotel is a little jewellers shop called Tiffany's this shop is run by Jack who is one of the most honest and artistic jewellers I have met. I highly recommend this young man . I trust him to the extent of recommending him to many friends and the ones who has purchased jewellery from him are extremely happy with their purchases

Stayed January 2014, travelled as a couple
Helpful?
3 Thank Herbert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenrothes Fife
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 February 2014

Had yet another great two weeks at the Santiago.All the staff were excellent and couldn't do enough for you, anything you want you just have to ask. Rajiv (general manager) has a great bunch of people working there who make you want to go back time and time again.
There are a few problems as people have said in previous reviews, (basic furniture and road in need of repair) but don't be put off by this, as so many other things are really good.
Other people have mentioned the Goan jeweller who rents space in the hotel and I would just like to agree with them, STAY AWAY, we also had jewellery made there and had to get it repaired by Jack who has the shop just outside the hotel, his workmanship is superb and we went back to have more bits and bobs made.
All in all we had a great stay and can't wait to return.

Room Tip: ask for a poolside room
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  • Stayed February 2014, travelled with friends
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Helpful?
1 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boroughbridge, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 February 2014

This was our third time at the Santiago, as we would not stay anywhere else in Goa. The staff cannot do enough for you, nothing is a problem.

The management are great as they are always very helpful with any request - Janet and Raj always make a point of talking to us making us feel welcome.

All the staff at the hotel make you feel welcome and we will be returning later this year - this time for three weeks as two weeks flew by far too quickly.

If you do go to the Santiago please call in to see "Jack the jeweller" just outside the hotel entrance - just tell him Bella sent you - you will get a great discount. He will make you anything that you want or repair damage/broken jewellery at a really low price- we got some great bargains off him.

We cannot say anything else that all the other "good reviewers" haven't already said - as we cannot fault this hotel or the staff. The staff cater for all meal requirements - not just those on the menu(s) - all you have to do is ask and they will provide anything that you ask for.

If you do decide to visit you will not be disappointed.

Cant wait to go back!!!!!!!!!!!!!!!

Paul & Bella

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
3 Thank pauld2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kettering, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 February 2014

Just back from another trip to India to get our yearly dose of sun, colour & spice. The Santiago is run by the General Manager Rajiv who over the years has moulded the staff to deal with not just the British, Germans & now the Russians with equal respect, they do this with style, charisma & genuine caring - Nothing is ever a problem or to much trouble for them to sort out.

The hotel its self is of Portuguese style, air-conditioned apartments mainly with pool views, they are clean, well maintained & constantly been updated, but have basic furniture throughout which compromises comfort. The facilities, Pool bar/restaurant, Thai Bazaar, & the upstairs late bar are all that is required linked with the friendly staff for a great holiday.

The approach track to the hotel has always been rough but now needs to be dealt with, for safety reasons once done it would make a suspended entrance to this special place.

Th only down side of our holiday was The Goan Jeweler, based at the hotel (rents a space) I have found that some items I have brought have been sub standard so I could not recommend her. On the plus side to this Jack the jeweler on the right side of the track just as you leave the hotel is proving to be honest, meticulous & a great designer as a result is gaining alot of business from the guests of the hotel - try him out you will not regret it.

Room Tip: Request a pool side room in advance.
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  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank Simon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Treebo Santiago Beach Resort

Property: Treebo Santiago Beach Resort
Address: Calangute - Baga Road | Cobra Wado, Calangute 403516, India (Formerly Santiago Beach Resort)
Region: India > Goa > North Goa District > Calangute
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#13 Romantic Hotel in Calangute
Price Range (Based on Average Rates): £
Hotel Class:3 star — Treebo Santiago Beach Resort 3*
Number of rooms: 71
Official Description (provided by the hotel):
Just off the pulsating stretch of the Baga main road, one is transported to the palm-treed sanctuary of Santiago. Its cozy charm and superb location are a large part of its enduring appeal. Each air-conditioned room has a twin/double bed, a wardrobe and an en-suite bathroom. Other amenities include a tea/coffee maker, fridge, telephone with intercom facility and satellite TV. There is a separate living room and an attached balcony. "Las Masalas" by the poolside offers varied snacks, mini meals and beverages through the day. For lunch and dinner "Las Masalas" serves an intriguing combination of continental, Mediterranean, Goan and Indian dishes. ... more   less 
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Also Known As:
Santiago Hotel Calangute
Hotel Santiago Goa
Treebo Santiago Beach Resort Goa/Calangute

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