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“A Gem by the Melaka River”

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Casa del Rio Melaka
Ranked #1 of 167 Hotels in Melaka
Certificate of Excellence
Reviewed 14 June 2014

Much heard about Casa del Rio, Melaka, I finally got to experience this place for myself and family. We went in June for a weekend family getaway. There are glitches here and there (*feedback given to FrontDesk on departure, so I will only highlight the good points here and provide some tips to make your stay more enjoyable)

Melaka Suite Room 1888 /Location
We spent our time in Melaka Suite Room 1888, it was excellent, thou not greatly promoted by Hotel website descriptions. It is very spacious with lots of amenities- 1 living room /dining room ,1 king size bedroom and 1 twin single bed room, with GREAT sunrise and outdoor spaces , comes with an outdoor jacuzzi. The view is priceless. This room located at the north end of Casa del Rio, offering the view overlooking the Melaka River WaterMill, the bridge from Melaka Clock Tower to Jonker Walk.

Daily newspaper with little memo providing the weather and daily breakfast special , that is so unique!

Noise? Foul smelling River?
This room is just above River Bar and opposite the busy River Melaka Cruise area, and to our surprise , as contrary to other reviews,there was no noise at all , we slept soundly! And the river does not smell as bad as described by bloggers.

Security
Access card is required to access facilities- library , washroom , and to room floors. I find this very good and rare features this hotel offers.

Service/ House keeping / Room Service
Excellent. Overall the staff are approachable and tried their best to serve. My Mother loved the complimentary birthday cupcake by Casa del Rio! There is evening turndown service, loved this service. The staff tried their best to meet the requests and friendly, also prompt!

Facilities
Spa - Excellent- staff was very knowledgable, friendly , great smiles!! and EXCELLENT techniques! Better than the ones I had in Bali.
Pool - roof top pool with great view! Pool bar/ pool water/ cleanliness however during our visit was really disappointing, so do check it out yourself when you're there
Library - excellent , very quiet and relaxing room for reading and waiting. The room also offers coffee / tea making facilities , awesome!

Food
Great selection of food - breakfast and lunch! For breakfast, we were spoiled with many choices, excellent coffee/ tea, newspaper . Lunch is very unique , peranakan tangkat set lunch is so delicious! Unfortunately, we didnt manage to have dinner at River Grill, so unable to commend much.

River Cruise / Trishaw Ride
As part of the promotion for Melaka Suite , we had complimentary river cruise and trishaw ride. I recommend the river cruise at night , we were picked up by the boat at Casa del Rio own jetty, how nice was that away from the long busy queue at Melaka Cruise Centre. The river cruise is great apart from safety *well maybe we are unlucky , there were no life jacket onboard!

I recommend the trishaw ride to be done at dusk, and ask for the trishaw Mr KaoChai (Puppy in cantonese) he was our trishaw man, he was passionate in commentary along the ride and not rushing at all, allow ample time for photo taking! You may consider bringing some mask for the trishaw ride. This is because trishaw may be trapped in traffic jam as the roads of Melaka city centre are very narrow the exhaust fumes can be suffocating.


Lastly, here are my tips:
Room
- get Melaka Suite - breakfast + trishaw+ river cruise package.
- enjoy the great sunrise @ Melaka Suite jacuzzi balcony/ outdoor space
- request some tea candle for your aromatherapy pot, and mosquitoes coil
- each room only allows 3 devices to connect, so pick your devices wisely, otherwise you'll have to wait 4hours for the wifi portal access to reset

Spa
- book sessions when there is no kids at the pool / after pool hours. the spa is just next to the pool, noises from the kids may interfere the tranquil spa session

Facilities
- Utilise the Library
- River cruise/ trishaw ride tips as above

Food
- try the Peranakan Lunch

Room Tip: Melaka Suite *see my review for details
  • Stayed: June 2014, travelled with family
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3  Thank Loh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Nels0n, Manager at Casa del Rio Melaka, responded to this reviewResponded 3 July 2014

Dear cali118

Warm Greetings from Casa del RIo Melaka,

Thank you for deciding to stay with us with your family over the weekend, The Melaka suite is our largest room, and we are happy that you enjoyed the room and services of Casa del Rio, we have taking note on the promoting of this room, although we only have this 1 x room type, we will look to better promote.

I was happy to read that you appreciated the security aspect of the hotel, we are working to add more security features to ensure that our guest feel comfortable as assured that we take good care of our guest.

Overall you have seemed to really enjoyed your stay, I have read through your comment card you left with the front office, I will be addressing the recommendation you have mentioned.

We hope to see you and your family soon again.

Best Regards

Aarron Nelson - Hotel Manager

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854 - 860 of 1,423 reviews

Reviewed 14 June 2014

Found this on TripAdvisor, and only thought it fair to share an update. Casa del Rio is a great find, right in the midst of all the things you want to see. Having traveled extensively in Asia, I gave this hotel a 5 because of the nice, small touches and the other amenities you expect in a hotel like this. Greeted with a lemon-ginger sorbet served in tiny, cute Chinese cups. Room was large, clean and decorated in a Dutch-Portugese style. Other niceties: scented bookmarks left at night, along with a lit and scented diffuser. Front desk helpful in making plans; Sugu Gopal went the extra mile in trying to coordinate a cooking class with a different hotel. Even though it didn't work out, he was willing to help guests with their requests. When he brought my car around upon departure, the windshield and other windows had been washed with a note saying, "…so that your onward journey will be a little more comfortable". I love the little touches!

Room Tip: My room overlooked the river, and was therefore quiet.
  • Stayed: June 2014, travelled with friends
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Thank roylaunik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Nels0n, Manager at Casa del Rio Melaka, responded to this reviewResponded 3 July 2014

Dear roylaunik,

Warm greetings from Casa del Rio Melaka,

Thank you for staying with us while you visited Melaka, we are delighted to know you enjoyed your stay and shared your experience, sorry that the cooking class didn't work out, I am glad that we were able to assist.

We are working on some cooking classes at Casa del Rio, we hope that you will experience next time you visit Melaka.

Look forward to welcome you back soon again.

Best Regards

Aarron Nelson - Hotel Manager

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Reviewed 9 June 2014

We took a quick weekend roadtrip down to Malacca a few weeks ago and stayed at the Case del Rio. We'd already been to the Casa del Mar in Langkawi (and were very impressed) so wanted to check out the sister hotel in Malacca.

Firstly, the hotel is in a great location for all of Malacca's attractions; it's within easy walking distance of the markets, coffee shops and bars of Jonker St, and all of the historic sites down the canal/river.

Our room was beautiful and overlooked the canal. Even though it was publicly facing, the design of the terrace meant that we had as much privacy as we needed. The terrace really is a nice place to relax with a bottle of wine whilst you watch boats cruise down the canal.

The room was of a really good size, very comfortable, all the essential amenities and very well designed from a decor perspective. The hotel has a really nice Mediterranean feel to it, and has an excellent rooftop pool which is great for relaxing at.

We didn't eat at the restaurant in the evening, although it does make a very romantic setting, but breakfast as of a pretty good standard considering it was buffet-style.

Next time we head back to Malacca for a mini-break, we'll definitely be staying at the Casa del Rio.

  • Stayed: April 2014, travelled as a couple
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2  Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Nels0n, Manager at Casa del Rio Melaka, responded to this reviewResponded 3 July 2014

Dear Nick M

Greetings from your home by the River ...Casa del Rio,

Thank you for sharing your experience from your visit to our hotel, It's great that you have visited both Casa del Mar and Casa del Rio.

We are always working on new and exciting options for our guest, we hope to share with you upon your next visit to Melaka.

Kind Regards

Aarron Nelson - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

This hotel is definitely world class luxury.
From check in, you are served like a king. Will be given a very large place by the fountain to seat and served welcome drinks and traditional snacks while they process your check in.

Room is huge and stylish. The room is designed down to every detail. The beauty and design of the room really impressed me and i definitely will come back again.

What's more, it is located very close to all the attractions and jonker street.

The pool is also great. It overlooks the river. Breakfast is also very good with a large selection of foods. Highly recommended but expensive.

  • Stayed: July 2013, travelled as a couple
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Thank Sun_TT1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Nels0n, Manager at Casa del Rio Melaka, responded to this reviewResponded 3 July 2014

Dear Sun_TT1990

Greetings from Casa del Rio ...your home by the river.

Thank you for staying with us, we are delighted to learn that you enjoyed the hotel and location, please do visit us upon your next trip to Melaka.

Kind regards

Aarron Nelson - Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014 via mobile

Hotel is locates by the river after Jonker Street, thus 5 minutes walking distance and you will step your feet into the vicinity.

The rooms come with a good space balcony and spacious bathroom. The perk of the room will be the window from the bathtub to the bedroom itself.

The three downsides of the hotel are the cost, food quality and mosquitoes. The only justification for the high cost will be the location, which is then subjective for individuals. Food wise, you will have a lot of choices outside the hotel.

Stayed: January 2014, travelled on business
Thank Kelly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Nels0n, Manager at Casa del Rio Melaka, responded to this reviewResponded 7 June 2014

Dear Kelly C

Greetings from Casa del Rio Melaka,

Thank you for sharing your experience, we are delighted to know you enjoyed the room and location of the hotel.

We have taken note of your feedback relating to Food and Mosquitoes, I would like to take the opportunity to elaborate on this, with our culinary team we are sourcing the best available ingredients daily, this is to ensure that our food products are fresh and the quality if our ingredients with the preparation are maintained to the highest standards, we have some new exciting menus in development this is to ensure that Casa guest have an interesting selection to choose from, apart from the hotel indeed there is a wide selection of Melaka favourites to choose and dine around the hotel.

For readers and guest considering to visit, we do have a comprehensive mosquito program in the hotel, we have a number of option of guest areas through the hotel both indoor and out door areas, our control program covers external and indoor daily treatments, we actually have a number of citronella plants growing throughout the hotel and citronella infused oil scented in each outlet, apart from this the daily turndown service includes mosquito coils on each guest room balcony. With this program we have greatly reduced mosquito populations to almost none in the indoor areas, yet there is still likely to be a couple buzzing about in our outdoor area, even with our considerable control efforts.

Once again thank you for choosing to stay with us, we hope to have the chance to welcome you back again.

Kind Regards

Aarron Nelson - Hotel Manager
Casa del Rio

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Reviewed 4 June 2014

We arrived in Malacca on Sunday - it was about 35 degrees with high humidity. We checked into the hotel and it was just beautiful, staff were amazing as was the Sunday jazz buffet lunch.
The happy hour at the infinity pool was awesome as was the view we had from our balcony from where we watched the decorated river boats for the Festival that was on.
Would definitely go back one day.

Room Tip: River facing is essential.
  • Stayed: June 2014, travelled as a couple
    • Value
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Thank Melanie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Nels0n, Manager at Casa del Rio Melaka, responded to this reviewResponded 7 June 2014

Dear Melanie E,

Warm Greetings from Casa del Rio Melaka,

Thank you for staying with us recently, Melaka is quite a nice place to arrive on a Sunday as weekend travellers are returning home, which give you the chance to explore the historic areas with ease.

We appreciate your comments on our Sunday brunch, Kevin and Noordin will be happy to know that they made an impression with their music, actually they thrive on guest request and usually are able to play any title requested.

We look forward to welcome you back someday again.

Kind Regards

Aarron Nelson - Hotel Manager
Casa del Rio Melaka

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Reviewed 2 June 2014

After a horror night at the Metropole Hotel Maleka the night b4 (see my review on that) the Casa Del Rio was just marvelous superb location well maintained building the staff second to none here the guest is king & queen. The room we stayed was suite #315 and one of the best layed out a large room ever with a view of the river and other areas. On Sunday They have a great buffet lunch with a duo playing jazz and other good music
A short less than 5 minute walk to the famous Jonker st & a musical bar the name Me & Mrs Jones where hubby is a pianist and wife tends the bar join in a sing song was closed sunday night im told its great so im going back fo a jam session when opened also if u venture out and try the famous Maleka coconut shake u will want them 4 ever the hotel should b rated higher

Room Tip: #315 great room great bathroom nice bath large separate shower dressing room nice view and u only ha...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chickabigpond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Nels0n, Manager at Casa del Rio Melaka, responded to this reviewResponded 7 June 2014

Dear chickabigpond,

Greetings from Casa del Rio Melaka, Malaysia

Thank you for deciding to stay with us during your visit to Melaka, We are happy to know that you enjoyed your stay and left a memorable impression of our Hotel and services. We are glad that you choose to try the Sunday brunch both Kevin on the baby grand with Noordin and his array of talent appreciate the compliments, we do know the couple from Me & Mrs Jones Bar who are equally talented and is an enjoyable experience.

We will be waiting to welcome you back again someday.

Kind Regards

Aarron Nelson - Hotel Manager
Casa del Rio Melaka

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Additional Information about Casa del Rio Melaka

Address: 88, Jalan Kota Laksamana, Melaka 75200, Malaysia
Phone Number:
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Melaka
#1 Business Hotel in Melaka
#1 Luxury Hotel in Melaka
#2 Romantic Hotel in Melaka
#2 Family Hotel in Melaka
Price Range: £100 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Casa del Rio Melaka 5*
Number of rooms: 66
Official Description (provided by the hotel):
Casa del Rio, Melaka, part of The Boutique Collection by HPL Hotels & Resorts, is located on Jalan Kota Laksamana, Melaka, a literal 2 minute walk away from the popular Jonkers Walk and heritage attractions. Keen observers will pick out the Arabic, Chinese and Dutch influences woven into the dominantly Mediterranean architecture. This boutique hotel, offering first class services, is already a striking addition to the historic skyline of the city. The hotel's 66 guest rooms and suites, each covering a minimum of 50 sq meters, uniquely feature dressing areas, bathrooms, split level bedrooms and private balconies as well as a number of unique personal touches. Aiming to provide an "at Home" atmosphere, Casa del Rio is a sanctuary from the city's bustle, with spaces for indulgent reflective solitude or stimulating interactive conversation depending on the choice of the traveller. ... more   less 
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Also Known As:
Casa Del Rio Melaka Hotel Melaka

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