This is my second stay in Hatten. The first was during their soft launch where their rooms were only partially available. This time, the hotel is 100% in operation, but with 100% guests, its a mess at the lobby during checkin and checkout. Staff were so busy that they dun have time for any greetings or smile, so dun expect it.
We stay 2 nights over the long weekend on 24-26 May. We requested for baby cot during my booking n remibded them during check in. They said ok and fif not commit in the availability. Expected, there were no cot when we entered the rm. fine, we called the front desk to put up the request again, the cot din came. It was until we went out n came back in the night that the cot was placed in our rm.
Second incident, we requested for chg of cot bedsheet thru phone, they came with 3 rolls of toilet paper. Clarified n waited then they came back with 1 sheet n 1 extra sheet.
Food standard drop drastically. Probably too many guests n their turnover was bad.
Besides that, the usual comments such as location n link to shopping ctrs, was great...
- Official Description (provided by the hotel):
- Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more less
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