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Hatten Hotel Melaka
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Reviews (2,623)
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619
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Reviewed 22 November 2013

Nice cosy hotel in the middle of the shopping district of Malacca. We got a room that faces the Straits of Malacca, and needless to say the view that the room offers is awesome. The bed is equally tempting and we had a comfortable sleep. If you like the old town (Jonker Walk), it is about 20 min walk away.

The breakfast that comes with the room is a bit disappointing though. Should have more local delights that Malaysia has got to offer. Also the housekeeping tele-staff could sound more friendlier.

Room Tip: Pick a room facing the straits of malacca
  • Stayed: November 2013, travelled with family
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Thank Lim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

We were here during the peak school holiday & church camp season. Unfortunately it was also the worst haze to ever hit our region, courtesy of the Indonesians.
Fortunately, this hotel is part of the mall complex...so if you stayed within, you have the cinemas, shopping & restaurants. Only when the haze subsided, did we manage to venture out.
This hotel is conveniently located to the historical fort area, local restaurants & eateries..a short walk brings you to Jonker street area.
Most importantly, it's still new.

  • Stayed: June 2013, travelled with family
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Thank SGrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

We have nice stay in Hatten hotel. Everybody was very serviceminded. There were rather few european customers, so we got special service. The room was big and clean and the view over city was beautiful. At the top restaurant 22 th floor really amazing.

  • Stayed: November 2013, travelled with friends
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Thank KaijaTanja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

New hotel but to be honest the Bed Spoiled it for me and those monster pillows. I am good at sleeping away from home and have travelled around the world extensively but these beds and pillow spoil my sleep - the bed because it is hard and squeaks (I think they left the plastic cover on it) then the pillow much to big for sleeping, I found hard to get comfortable. otherwise not a bad hotel - Location is good and nice pool and gym. Food was good with lots of choices for breakfast and I found the staff to be very nice

  • Stayed: November 2013, travelled with friends
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Thank fozzie58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

We made booking via www.asiatravel.com , a 24 hours online travel agent (OTA) at 9.15 pm on the day of our arrival 11 Nov x 2 nights. Received booking confirmation -prepaid account ,. Reference : SGMY-1850996-11971 .

Upon arrival hotel at 12.30 midnight, reception refused to check my family in as they cant trace booking despite that we have showed reception the booking confirmation letter. we booked hatten due to location, as my wife having early medical appointment at adjacent hospital. Family waited in lobby with our 7 year old son till 1am, and we were given a key after an arguement. we told reception to check with asiatravel the next day .Worst ... hotel did not even ask for IC or passport and just handed us the room key with some deposit.

early next morning hotel called our room, harrasing us that that there is no booking again, before even cheking with asiatravel.com.. Clear evidence that reception lack of training and management is out of sight in service delivery. With lack of sleep and harrasement, we did not rest well and this added stres to my ill wife.
.
When we wrote to the hotel, the reply from hotel senior management in sales mentioned that asiatravel did not send them booking notification as the office close by 6pm despite that we placed the booking on the asistravel .com online booking webpage. I am suprised in disbelieving as online travel agent would have send a booking notification to hotel reservation automatically each time a booking is confirmed online.

I received similar reply from asiatravel office in Spore , saying that their office hours 9-6pm and close on public holiday and sunday???? How can a online travel agent _OTA operates
as such ? I wonder what happen to booking made over the long opublic holidays and guest ended up with mis booking upon arrival at hotel.

What ever happened between OTA- hotel, as a customer we faced the end results of poor mis managed in reservation process . Most shocking is hotel blame on us for booking a room at the hotel at 9.15 PM . I wonder what wil the hotel owners says about this?

We usually stays at Equatorial or Holiday Inn , and our first encounter with Hatten was shocking!

  • Stayed: November 2013, travelled with family
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8  Thank AstaHotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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