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“nice room, lousy breakfast”

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Hatten Hotel Melaka
Ranked #12 of 167 Hotels in Melaka
Petaling Jaya, Malaysia
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“nice room, lousy breakfast”
3 of 5 bubbles Reviewed 16 July 2014

I was there during the fasting month of Ramadhan. The room was spacious with a separate living area and a generously-spaced bathroom. However, there were a few drawbacks of the hotel.

1. Parking is a fuss. You have to validate your ticket downstairs at the reception before getting to your car at level 3 and above
2. Breakfast for fasting people was not prepared properly. Supposedly, these people should be served the very same food and services as other non-muslim & non-fasting people. They paid the same amount of money for the same service. However, during my stay, the food served for "Sahur" was not complete and a lot of other trays was not filled. NOT ACCEPTABLE!!!
3. On the day of my checkout, I did not get my morning newspaper. Some rooms are provided with one. I had to request from the reception.

The management has to look into the nitty-gritties of things to ensure the stay an enjoyable one. They have to remember to earn loyalties of returning guests not single-visit guests.

Definitely, staying here is an option but I would opt for Holiday Inn or Equatorial for a better professional & international standard service

Room Tip: get rooms facing the sea. better view. be careful not to select rooms facing the indoor garden.
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank am1097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,218 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (532)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 July 2014

I travel with my family to Melaka after 3 years times. Malacca do change alot, heavy trafic, buildings, peoples & sort of new hotel including this one. We choosed this hotel bcaz of the good location which next to shopping two biggest mall.

Traffic was terrible on Sat morning itself, we took around 2 n half hours to reach the hotel. Feel difficult to to get into parking lot and end up found out is share with mall. Direction sign is terrible as we lost in the parking lot to lobby.

Lobby was huge but full of peoples, i wonder is that good business in hotel melaka as i bearly cant see the check in counter. Bellboy is good n helping us with all those bags n stuff, but it could be good if they didnt chitchating at the back of counter.

Check in was surprisingly fast by a chinese gal name Emily. I do love her smile n concern for our aging parents n six month baby. Impressed by their professional of telling all those details you need to know in few minutes. We dont even need to ask a thing.

We happy to get a great room n leave the lobby, is too noisy for old folks like us. Room is really big n nice. It will be fantastic if the wifi could be work faster. With 2 TV inside the room n a comfortable sofa bed which good enough for 1 person. I been laying at the sofa whole day enjoying my peaceful holiday.

Swimming pool is good but im not keen to go with all stranger. Sauna n steam room is a little bit small for those number of customers. I still love it caz is free, hahaha....

We nearly miss the breakfast time but thank to Teh that we finally had the breakfast. Somehow is will be much more enjoying if we got more personal space n relaxing enviroment. Cant blame the hotel bcaz we in middle of city, hope it could be more choice.

Check out is long q as but we able to use express check out service. It will be good if we have more drop key box near lift area or parking ticket counter.

Strongly recommend this hotel to those lazy tourist as is great to juz relax n come with family.

Room Tip: - high floor with a good sea facing view - emily and Teh is helpful n sweet - go early for breakfa...
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  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank 828ChanYY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

Spent a night there recently with friends. Hotel was new and in a good location. Facilities such as gym and swimming pool was good. Room was good size and clean.

Service was however below average - hotel staff entering the lift full of guests has no greeting or smile for guests at all. Besides the bath towel in the bathroom, there were no smaller towels or face towels. First hotel in years that I have encountered this problem.

Hotel breakfast buffet was ok, not tasty but spread was reasonable.

Nevertheless, if in Malacca - this might be the better choice since my last was not as good as this. Overall, I would still recommend this hotel despite the glitches.

Room Tip: Choose high floor
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank POHMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 12 July 2014 via mobile

Great variety of delicious food and dessert. Spacious rooms with a couch *something extra but special for me. Room is equipped with adequate and complete set of toiletries. Wifi at meeting hall and room. Walking distance to malls

Stayed June 2014, travelled with friends
Helpful?
Thank Audrey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Literally next to the major shopping centres. Short drives to other places of interest. Possible to leave the car in the hotel's multi-storey carpark (for free) and wander around. Room was fantastic, had 2 TVs if there were differing opinions about which show to watch! Some limitation to the number of channels though. Wifi was surprisingly fast. Breakfast spread was decent. Great views from the rooftop bar.

Room Tip: If one wanted a sea viewing room, probably should avoid anywhere below 12th storey as there is a 10...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Hatcyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru District, Malaysia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Pleasant stay with this hotel, the location is very good. No need to drive then we can shop 3 Shopping center Hatten square, Mahkota Parade and pahlawan Shopping center. The buffet lunch and dinner also very delicious and various choices. It will be my 1st choices when i travel to melaka on next time.

Room Tip: Get the room with pool view.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Fion1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Stay for 2 times and always my top choice when travel to Malacca if budget permitted (low season). Best location. Next to Mahkota Plaza and connected to opposite Shopping Mall Dataran Pahlawan. NICE breakfast and various choices. Clean and big hotel room.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MsLoveBeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hatten Hotel Melaka

Property: Hatten Hotel Melaka
Address: Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka 75000, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 167 Hotels in Melaka
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hatten Hotel Melaka 4*
Number of rooms: 704
Official Description (provided by the hotel):
Hatten Hotel is set against a picturesque vista of Melaka’s most famous historical landmarks, surrounded by the hustle and bustle of Melaka Raya; close to the city center with its cheerful nightlife, and mere minutes from the acclaimed UNESCO World Heritage site. With 704 deluxe suites ranging from 32 square meters to 98 square meters in size, Hatten Hotel offers you the utmost comfort, style and convenience. Now you can step out and discover the true essence of Melaka as Hatten Hotel is strategically located for your convenience. Discover history and excitement literally just footsteps away. ... more   less 
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