When we arrived our driver was not allowed to stop at the front to offload our luggage, we had to park and then carry our luggage inside. There was no bellboy to help us carry our luggage from foyer to room but a worker did begrudgingly drive us to our block where we were unceremoniously dumped at the foot of the stairs and our block pointed out to us. The hallways are filthy and the rooms need better maintenance. Our safe didn't work and when the maintenance workers came up he told me he didn't fix safes. The manager didn't know what was wrong with it either. The pool area looks really lovely in photos but on closer inspection you'll notice ít needed some cleaning. Breakfast was average. There wasn't much choice and the hot foods weren't actually hot. When we checked out we asked the hotel to order us a taxi. The bellboy watched us load the van with our luggage and then came down and told us that it wasn't the taxi that he ordered so we had to offload everything. Waited more than 10 minutes and then he told us the taxi wasn't coming anymore so we loaded everything up again. The previous year we stayed at the Holiday Inn accross the road and my gosh how I wished we stayed there again!
- Official Description (provided by the hotel):
- Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more less
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- Also Known As:
- Melaka Mahkota Hotel