When we were approaching the hotel, we were thinking, "not bad!" It looks good from the outside. Perhaps it has been recently given a fresh coat of paint. Lobby also looks fine, the pool looked clean.
However, when we checked into the room, it was a different story. The apartment wasn't very well-maintained (it took us on average 2 whole minutes to open the main door each time), with well-worn furnishings. The water in the shower was trickling at best, and when we called for help, we were just brushed off with "it is like that when you are staying on a high floor" (we were on level 6).
The lifts also did not work properly at times, stopping at random floors, which feels rather spooky at night. The washrooms in the hotel's common areas would also put those at Jonker Walk after a busy Saturday night to shame!
For service, it was rather mixed. There were some members of staff who were pretty helpful and friendly, while we had also encountered some who were probably just concerned about clocking in and out on time and hoping to get away with doing as little as possible in between.
Overall I think it should not be too tough to get better accommodations in Melaka at similar prices.
- Official Description (provided by the hotel):
- Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more less
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- Also Known As:
- Melaka Mahkota Hotel