My daughter, husband, mother, aunt & I were supposed to spend 2 nights from 26th dec 2007 to 28th dec 2007 in a 2 room deluxe apartment in mahkota hotel. When we entered our assigned apartment, we were disappointed that it was so poorly maintained. A toilet door can't be closed properly. One of the sofa did not have a back support. The apartment just looked to have been neglected. But since we were only staying for 2 nights & all hotels were probably booked solid, we thought "ok we can put up with this. " However, when my aunt flushed the toilet, she noticed the water was yellow in colour . At first she thought maybe the flushing system uses a different water supply. But when she turned on the tap to wash her hands, to her horror, it was yellowish too. So we called reception & was told to turn on all the taps & leave it running for 10 mins. If the colour of water is still yellow they will change rooms for us. 10 mins later I called again to tell them it's still the same & was told to leave it running for another 15 mins. 15 mins later I called again, this time they said they will get someone to come & have a look. But 5 mins later, they called to say leave the taps running for another half an hour. Half & hour later, same thing. So we decided to look for accomodation elsewhere, failing which we will drive back to singapore immediately. Fortunately we managed to find accomodation at Hoilday Inn. To be fair, they did offer to change rooms should the problem persists but by that time we have already lost confidence with the hotel management & we also can't be sure if the other rooms had the same problem.
- Official Description (provided by the hotel):
- Mahkota Hotel Melaka comprises one main hotel block & 8 blocks of hotel apartment. Located on the waterfront in the heart of historical Melaka, adjacent to the Mahkota Parade and Melaka Megamall - Dataran Pahlawan, the city's most popular shopping and entertainment complex, and within short walking distance to the business hub of Melaka as well as various historical places of interest. ... more less
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- Also Known As:
- Melaka Mahkota Hotel