Yes, they truly deserve the award for staff. However, I don't see how they were being graded as a 3 star hotel. There was a security guard, but guess what he was doing?! Watching Star Movies.... Check-in was smooth, staff were very nice and courteous.
Next was the stay. The corridors looked like a scene from those horror movies. The room LOOKS very posh in pictures but I can tell you from first hand experience that it's heaven and hell. The air-con wasn't working properly, some of the lights had faulty bulbs. The couch was visibly dusty. Furniture seems to be from the late 1990s. Tiles were yellowish and the carpets are very very very dirty.
The swimming pool... Being a resort, clean water should be a norm. Well, the water wasn't clean. Specks of sand can be felt on the bottom. Still, the staff were very courteous. The brochure showed that jet-skis were available along the 'clean' beaches. No jet-skis, never mind. Just how did a beautiful beach turn to a poorly maintained seaside?
Overall, only the first floor was ok.... 3-star standard....
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- Also Known As:
- Everly Hotel Melaka