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Hotel Equatorial Melaka
Ranked #13 of 167 Hotels in Melaka
George Town, Malaysia
Level Contributor
102 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“ok only...”
Reviewed 10 December 2013

It was a last minute booking and the standard room are all fully booked, so we got a club room instead...
room: big and spacious, old but clean, comfort bed and pillow...
internet only limits for 2 devices, and you need to pay extra for better internet speed :(
good location, walking distance to shopping mall with McD right outside...
p/s: level 8, very strong painting smell, should close for renovation if painting in process...

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, 12 December 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

Nevertheless, I have noted on your comment with regards to the Wi-Fi and will definitely look into our offerings in future.

I sincerely apologize for the unpleasant paint smell in the room which were not meant to be, we did carry out upgrading work in our room but steps have been taken to ensure that unwanted paint smell be eliminated before any guest checked in which in this case did not happen. I have since asked my Executive Housekeeper to conduct a thorough check to ensure that we do not have any paint smell in all rooms.

Once again, my sincere appreciation for taking the time to post your review which certainly helpful for us to improve further and I look forward to welcome you back.

Yours sincerely,
Adrian Chung
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,561 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 December 2013 via mobile

This hotel has been operating for many years but still has they qulity control.
Premier rooms has been refurbished.
I find it more cosy then the new Hatten hotel down the block.
Rooms cones with a tub therefore good to have a hot bath after a tiring day in Melaka

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, 12 December 2013
Dear Guest,

Thank you for your kind review and I am very pleased that your stay has been pleasant.
I have received numerous positive comments on our Premier room and the daybed feature.

We certainly cherish your patronage and we look forward to welcome you back to Hotel Equatorial Melaka.



Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Subang Jaya, Malaysia
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 3 December 2013

The location is great. Almost in the heart of the city and close to tourist spots. Then again Malacca is small. Anyway check in was fast. The food is to die for. All buffet breakfast and lunch and room service for dinner was simply fabulous. The choices for dessert was so tasty and luxurious. Rooms are taste fully decorated, spacious and the bed was just like home.

The meeting facilities was close to perfect except for the pillars in the center of the room thats blocking the screen. Other than the tiny glitch every thing else is perfect.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PunitaMy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, 12 December 2013
Dear Guest,

Thank you for your kind review and we are very pleased that your stay has been pleasant.

I am certainly very pleased that we have met to your expectation. We will always make every effort to provide the best level of service to all our guests.

Once again, our sincere appreciations to you for taking the time to provide us with your kind review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
276 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 December 2013

If you go Melaka, one good choice for you to have some comfortable accommodation is Equatoria Hotel, located in downtown Melaka, easy to go most important tourist points and with a shopping mall very near. Nice room and good service. The swimming pool is very big and nice, good place to have a leisure time there.From high level room window, you may have nice view. Easy parking. Only thing to be reminded here check in time is 15:00, seems not so convenient if you arrive early.

Room Tip: High level toward to sea side for good view
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank white j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, 22 December 2013
Dear Guest,

Thank you for your kind review.

I am pleased that you had an enjoyable time with us during your recent visit . Melaka certainly is an interesting city to visit with plenty of historical sites to see and a shopping heaven.

Though our check in time is at 1500hrs however, we make every effort possible to try and accommodate early check ins.

Once again, thank you for your kind review and we look forward to welcome you back to Hotel Equatorial Melaka.


Yours sincerely,
Adrian Chung
General Manager
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Level Contributor
150 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 30 November 2013 via mobile

My first choice if I stay in melaka. Though some of the fittings are starting to show its age, I really like the location, the helpful and friendly staffs. The view from the rooms overlooking the city towards the sea is awesome and the pool is really nice too.

Stayed December 2013, travelled on business
Helpful?
Thank Syamil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, 2 December 2013
Dear Guest,

Thank you for your kind review and I am most grateful that we are your preferred choice of stay in Malacca.

It is very pleasing to know you had an enjoyable stay.

My sincerest appreciations for taking the time to post your kind review and I look forward to welcome you back.




Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
1 review
Reviewed 26 November 2013

Went there twice on last year Nov and early this year with my family. Both times book Exec Suite + 1 connecting premier rooms , the rooms was huge and well kept (9/10) . Although the price was quite high but the Service was tip top and helpful especially all the guys at lobby .They are very helpful .Can say that the service was good except the pool management sucks. There's only 1 guy who maintained the towels etc and when we order some snacks he had to rush down to get for us .the free WIFI signal was weak and it take forever to connect.

Overall : 8/10 . Would suggest these hotel to all .

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aziman78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, 2 December 2013
Dear Guest,

Thank you for your kind review and I am pleased that you had a pleasant stay with us and the opportunity to experience friendly service from our staff.

On your comments of internet access, the Hotel provides internet services to facilitate guest like yourself to stay connected and our bandwidth capacity enable our guests to work on email and general web browsing. Often than not the slow internet is the result of some users streaming movies which may have caused the poor connection. We are currently embarking on an upgrading work where the system will better manage the traffic of small and large bandwidth users allowing uninterrupted connection for guest to work on e-mails and general browsing.

Once again, our sincerest appreciation for taking the time to provide us with your review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
118 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 24 November 2013

This is a modern hotel with spacious rooms, comfortable beds and internet included. I stayed for two nights to attend a conference held within the hotel. Staff were very helpful and the food was good -- except the coffee, which was ordinary. I would stay there again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rod129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this review, 29 November 2013
Dear Guest,

Thank you for your kind review.

I have taken a serious note of your feedback with an intention to improve where we have fallen short.

Once again, our sincerest appreciation for taking the time to provide us with your review.


Yours sincerely,
Adrian Chung
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Equatorial Melaka

Property: Hotel Equatorial Melaka
Address: Jalan Bandar Hilir, Melaka 75000, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 167 Hotels in Melaka
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Number of rooms: 496
Official Description (provided by the hotel):
Set in the heart of historical Melaka, Hotel Equatorial Melaka is a 5-star international business hotel with 496 elegantly furnished guestrooms and suites offering stunning views of the Straits of Melaka and St. Paul's Hill, whilst providing our guests the most luxurious comfort and service. It is ideally located within a few minutes' walk from historical sites and trails, shopping complexes, night spots, financial institutions as well as the ever famous Jonker's Street - a haven for antique collectors and bargain hunters. Featuring guestrooms ranging from the modest Deluxe room to the Presidential Suite, the hotel rooms are tastefully furnished along elegant and contemporary designs. Each room features an ensuite bathroom, and comes equipped with a flat-screen television, mini-refrigerator, coffee & tea making facilities, in-room personal safe, IDD telephone line, individually controlled air-conditioning, complimentary wireless internet access, hair dryer, cable channels and iron/ ironing board. Relax, take a swim, or simply keep in shape when you stay in Hotel Equatorial Melaka. Equinox Fitness Centre located on Level 3 offers state-of-the-art gym equipment and also includes a steam room, sauna, cold plunge pool and indoor Jacuzzi. Whereas, sun worshippers will appreciate a relaxing dip in the outdoor swimming pool located on Level 4, whilst the kids can enjoy the children's pool. ... more   less 
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