Let's say that if the surroundings of the hotel and the location would have been different then the hotel would have been perfect.
The hotel itself is a very nice colonial building with attached a new part, that is inserted perfectly with the style of the older building. Unfortunately the surrounding area is not that nice and some how ruins a little bit the romanticism of this small luxury hotel. The hotel itself is a small time travel back in history, as soon as you step inside you feel the flair of the colonial style, it is just perfect!
The rooms are great with all amenities that you expect from a five star, such as bathrobes, slippers, safe, free wifi, flat screen tv etc. The bathroom opens up directly to your bedroom and you can immerse yourself in the tub with a view over Melaka. The bed was just amazing, one of the best in Malaysia, so comfortable that it's really hard to get up and start your day...just perfect to relax!
The SPA and it's service is just WOW!!! Yes.. it's a little bit expensive but it's worth it, trust me..you will not be disappointed.
We only had breakfast and therefore can not judge the restaurant. The breakfast was good, a small buffet and à la cart table service which was good.
The only thing that disappointed me was the efficiency of the front office staff, usually in a 5 star hotel when I arrive I get some kind of refreshment towel or a welcome drink, it did not happen here and no one asked if we needed help with our luggage. These actually are just two small things, which still effect in someway the 5star feeling. On our departure day I had asked for a taxi at 10:15 for 11:00, at 11:00 we came down to the lobby and found out that they had forgotten to call it. Ok no problem, can happen. But what really made me upset was when the taxi finally arrived they asked me the location and I told them I would need to go to KLIA. Once in the cab I negotiated the price with the driver for 200RM, after some minutes the hotel had called him and informed him to tell us that the price was of 250RM, 50RM commission for the hotel??? This is unacceptable since I did not ask for a transfer but just for a cab. I think that the FOM should train more it's staff, since this is for sure not a 5 star guest service attitude.
If I come back to Melaka I will for sure stay in this hotel again.
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- Also Known As:
- Majestic Hotel Melaka