I chose the Heeren House because of it's good review in the Lonely Planet. There is no doubt that it is a quaint building in the best part of town. The owners run the shop and restaurant very efficiently but seem to have lost the plot once they get to the rooms.
There are no curtains only wooden shutters that do not cover the top third of the window. There are street lights outside that shine into the bedroom all night. Over my four night stay I had two rooms and the lavatory bowl had come away from the floor in both of them. The towels were an absolute DISGRACE, grey and foul. They were white once and should have been replaced long ago.
I objected to a notice on the back of the bedroom door that told me I should turn the aircon off when I left the room. I personally prefer to cool the room during the day and turn it off at night.
The final straw was very loud live pop music that was being played until 11.30pm on Fri/Sat/Sun night. The loudspeakers for this were just across the river and facing the hotel. Conversation, reading or sleep was impossible.
In my view the owners need to address these problems to justify the price they charge.More
- Free Wifi
- Free Parking