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“Great & Lovely Stay”
Review of Holiday Inn Melaka

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Holiday Inn Melaka
Ranked #9 of 168 Hotels in Melaka
Certificate of Excellence
Reviewed 15 August 2014

Had stay at Holiday Inn Melaka recently and the service was great. They also provided us with warm cookies and welcome drink upon check in. The drink was very refreshing. The room was huge and we been given a city view which the view was amzing espeacially during night time. Overall stay "SUPERB"!!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank 644Fifian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this reviewResponded 19 August 2014

Dear Valued Guest,

Thank you very much for your review. I am truly pleased to know that you enjoyed your stay with us and that you enjoyed the view of the stylish waterfront of the Straits of Melaka. Each and everyone of our guest are important to us and hence we ensure that the team delivers the best service to all our guests.

Should your travel plans bring you back to Melaka, Malaysia, please do not hesitate to make your bookings with us and please log on to our website for more details.

Warm regards,
Alvin J
General Manager

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712 - 718 of 1,867 reviews

Reviewed 14 August 2014

Comfortable room, good location close to shops, shopping areas & Chinatown, shuttle service (if pre-arranged).
Breakfast was below standard of comparable hotels despite the variety offered.
Men's toilet on 1st floor (next to breakfast area) had slight odour & not the standard for Holiday Inn.
It should be made clear to guests that shuttle service only works if pre-arranged. We booked thru Booking.com & the hotel took full payment on credit card on check-in so removes opportunity to pay by cash, etc.

Room Tip: we stayed in a Deluxe King - non-smoking
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this reviewResponded 15 August 2014

Dear Valued Guest,

Thank you very much for taking your time to provide us your feedback. It is regrettable that we fell below your expectations especially with the condition of the male toilet, breakfast experience and the shuttle service. What you experience was totally not the standard that we practice.

Whilst we are unable to undo the above shortcomings, please rest assured that the service deficiencies you experienced has been looked into and we have shared all these unpleasant experience with our entire team to enhance their skills and a training session has been arranged to refresh their knowledge. Your comments are constructive and we are focus on positive changes for the future.

We trust you will allow us another opportunity to demonstrate that we can do better. Lastly, I am looking forward to welcoming you back to Holiday Inn Melaka in the near future.

Warm regards,

Alvin J
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

Traveled with family for a short holiday up from Singapore. We booked into the Kids Suite - the kids absolutely loved the bunks and the little secluded play area behind curtains within the nicely spacious room. All kids suites have a 'city view' which we were initially upset about - but it has it's own charm. A lovely view out on to the old town was a delight. The service was as usual excellent. Kids special services were delivered on call - extra bathrobes, bottle washing, branded toothbrushes. The hotel is close enough to the best sights around the old town. But the highlight of the trip for us - especially the kids - was the pool. Right depth for them to swim and walk, the infinity effect on to the serene and peaceful Melaka Straits and the cool waters meant that stayed for an entire morning sunning and swimming. The breakfast is well stocked, with thoughtful service. Room service - always important with kids - offered great options for all. The live band at Sirrocco was excellent. All in, another great Holiday Inn experience.

Stayed: August 2014
2  Thank Narayanisms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this reviewResponded 14 August 2014

Dear Valued Guest,

Thank you for this positive review which certainly inspired us as we continuously strive to deliver great guest experience. It’s great to hear that you had a pleasant stay, breakfast spread, room service, our band at sirocco, our infinity pool and especially that your kids enjoyed the kids suite and the amenities provided.

I am pleased that we were able to provide you and your family with a memorable experience and I am happy to hear that you enjoyed your stay with us. We greatly appreciate your tremendous compliments. I will definitely share your positive feedback to my team since it is a good motivation to show them that their efforts are truly appreciated by our valued guests.

I certainly look forward to welcoming you back to have another wonderful experience with us in the near future.

Best regards,
Alvin J
General Manager

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Reviewed 11 August 2014 via mobile

First time stay here. The front office staff is very helpful. Very clean room. Good amenities. Nice swimming pool. Free shuttle bus service from hotel to shopping center district and to Jonker Walk. Free parking. Reasonable price. Good location. Having good time stay here. Must stay again when in Melaka

Stayed: July 2014, travelled as a couple
Thank Swandi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this reviewResponded 12 August 2014

Dear Valued Guest,

Thank you for your excellent review. I am truly grateful to read about your review and I appreciate your compliments to our front office team. I am delighted to know that you have enjoyed your stay here with us. Your kind words have further motivated us to stay focus and devote our efforts in delivering exemplary service to our guest. Please rest assure that I will definitely share your excellent comments with the team.

It was a pleasure to have you with us and we look forward to welcoming you back in near future.

Best regards,
Alvin J
General Manager

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Reviewed 10 August 2014 via mobile

Last weekend stay at Holiday inn melaka for short gateway, room was clean,food was delicious,swimming pool was fantastic and the staff was awesome but the most amazing part is the view. It was a nice sea view especially during morning and evening. very peacefull and I will return soon. Special thanks to front desk for providing me nice room with good view.

Stayed: August 2014, travelled as a couple
Thank 709we_w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this reviewResponded 11 August 2014

Dear Valued Guest,

Thank you for taking the time to share this review on TripAdvisor. It is great to hear that you have enjoyed your recent stay with us. I am truly grateful for your compliments and this will only enhance us to deliver our best service to our valued guests.

We hope that we will remain as your preferred choice of accommodation and look forward to welcome you again during your next trip to Melaka.

Best regards,
Alvin J
General Manager

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Reviewed 6 August 2014

We stayed in this hotel 4 years ago (and it was very good) but it has raised itself to a new level. This hotel represents great quality and true value for money. The staff are friendly and professional. They go the 'extra yard' for their guests. The lobby is spacious and spotless. The bar area is well set up and reasonably priced. The nighttime entertainment, a pianist early and a singer later, was very good. The food in the restaurants is excellent, good quality, fresh and not expensive. The shuttle bus to town is reliable and the concierge helpful in arranging taxis and drivers. We had an executive room and the executive lounge was very welcoming and provided excellent service, food and beverage. Rooms were spacious and spotlessly clean. Wifi was free and worked everywhere in the hotel. We would recommend this hotel to visitors to Melaka and hope they enjoy it as much as we did.

Room Tip: The Executive Rooms may seem a bit dearer but they represent excellent value for money and give grea...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Lynnette58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this reviewResponded 9 August 2014

Dear Valued Guest,

Thank you so much for sharing your kind views and for choosing to stay with us.
I am delighted to hear that you enjoyed your stay. Going extra mile is part of our brand service culture to deliver our promise of “Great Hotels Guests Love”.

We look forward to be your host again should your travel plans bring you back to Melaka.

Best regards,
Alvin J
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014 via mobile

We stat on August 1st for 2 night. The hotel was nice. Room was clean and we had a big breakfast. We love the pool but not enough time to enjoy. We went around the Jonker area the hotel van drop us at red square. Do tell them that you also need a pick up to go back to hotel. The hotel staff will help you. Overall we all had fun and looking forward to come Melaka again.

Stayed: August 2014, travelled with family
2  Thank princessaries85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alvin-JY, General Manager at Holiday Inn Melaka, responded to this reviewResponded 9 August 2014

Dear Valued Guest,

Thank you for sharing your feedback. Rest assured that we will continue to strive harder in adding values for our guests - our everyday heroes. Hence, it is a continuous journey for us to deliver our promise of ‘Great Hotels Guest Love’ to each and every guest.

I am glad to learn that you had enjoyed your stay and we look forward to welcoming you back in the not too distant future.

Best regards,
Alvin J
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Melaka

Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#4 Family Hotel in Melaka
#5 Spa Hotel in Melaka
#5 Romantic Hotel in Melaka
#6 Luxury Hotel in Melaka
Price Range: £41 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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