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Reviewed 5 September 2016 via mobile

Avoid this hotel wen u are booking a stay in Malacca! I've never been to a hotel that fails to make up your in the 3 day 2 night that I stayed...and even after 3 reminders! I think this is very basic for any class hotel unless stated otherwise. Checking out was a nightmare! 2 ppl handling a long queue at peak check out time...service staff needs re training...unable to respond to simple requests ... do not know how to use appropriate words under stress... sad for a so-called 'classy' hotel. Go to Equatorial opposite instead. We will never stay here again!

Date of stay: September 2016
Trip type: Travelled with friends
1  Thank Longabc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imperial_Heritage, Resident Manager at Imperial Heritage Melaka, responded to this reviewResponded 12 September 2016

Dear Longabc,

Thank you for your feedback which we have seriously looked into. We apologize for the inconvenience experienced during your recent stay with us. We will definitely make all the improvement so that all guest will be satisfied staying with us. We do have long queues especially on the weekends as the hotel is always fully book. We will do our level best to provide every guest the best service upon check in and apologize for the delays.We hope that you would give us an opportunity to continue to serve you better during your next trip to Malacca.

Regards,
Resident Manager

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Reviewed 31 August 2016 via mobile

Beautiful building from outside. We stay at superior room for 1 night. Queen bed. Nice room. City view. But early morning u will be disturbed from a busy main road outside. A bit small for the toilet but am sure u not gonna sleep there is it.

I really love the location. Just across the main road u get into Dataran Pahlawan mall. Jonker street and A Famosa just a walking distance as well.

But most of all is the room rate it is really affordable to everyone.
Definitely we will come back!

Date of stay: August 2016
Trip type: Travelled with friends
Thank azielakhamis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imperial_Heritage, Resident Manager at Imperial Heritage Melaka, responded to this reviewResponded 6 September 2016

Dear azielakhamis,

We thank you for choosing Imperial Heritage Hotel during your recent trip to Malacca. We appreciate your favorable feedback. I will convey your message to my team. We always appreciate such comments as we will strive to offer better. Our Product and Service extended to all guest is our priority and we make every effort to make our guest leave with pleasant memories. The hotel has the best location where everything is so convenient and within walking distance. We hope to see you again during your next trip to Malacca.

Regards,

Resident Manager




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Reviewed 23 August 2016

Convenient to walk as it is nearby many amenities. Front desk was very helpful.

Dislike the showering space, very small and fenced only by shower curtain. Walkway leading to room is partially sheltered, will be a problem during rainy days. The aircon in my room produce clattering noise, a problem to light sleepers.

Date of stay: August 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank MelvinJee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imperial_Heritage, Resident Manager at Imperial Heritage Melaka, responded to this reviewResponded 30 August 2016

Dear Melvin,

Thank you for staying with us during your recent trip to Malacca. We have taken note of our feed backs and will definitely look into it. Our staff are all trained to extend the warmest hospitality to all guest staying here.We hope that you would continue to stay with us during your next trip to Malacca.

Regards,

Resident Manager

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Reviewed 18 August 2016

Took a coach from SG and you can choose to stop at Fenix Inn or Equatorial. Navigate the traffic, cross the road, and you'll find the hotel.

Lobby is a little small, and check in process was a little slow.

Rooms were huge. A queen size bed can comfortably fit in the empty space.

Bathroom was all fine, except for the shower. The shower area is sooooooo tiny, the curtains clings to you, and the entire bathroom gets wet. i dont think a shower area of 1.5 foot width is adequate for anyone.

Aircon is strong, providing relief from the weather. Bed is comfy as well.

Date of stay: May 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank chocolatenails
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imperial_Heritage, Resident Manager at Imperial Heritage Melaka, responded to this reviewResponded 30 August 2016

Dear chocolatenails,

Thank your for staying with us during your recent trip to Melaka. We have taken note of your feed backs and appreciate it very much. We do have rooms with large shower space which will be more comfortable for you. Our selection of room types will enable you to choose the preferred room for you. We do have long queues especially on the weekends as the hotel is always fully book. We will do our level best to provide every guest the best service upon check in and apologize for the delays.We have immediately looked into and have taken the necessary steps to make all the improvements possible.We hope that you would continue to give us another opportunity to serve you during your next trip to Malacca.

Regards,
Resident Manager

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Reviewed 11 August 2016 via mobile

Room cozy, nice and clean. Deserve to have a better bathroom - no shower room, only shower curtain. Bathroom gets wet after shower. Only 3 lifts serving the hotel. Maybe a hassel if your stay coincides with a large group. Otherwise good value for money.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Jorryn 周
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Imperial_Heritage, General Manager at Imperial Heritage Melaka, responded to this reviewResponded 12 August 2016

Dear Jorryn,

Thank you for staying with us during your recent trip to Malacca. We have taken note of our feed backs and will definitely look into it. We are pleased that you enjoyed the comfort of your room and hope that you would continue to stay with again when you visit Malacca again.

Regards,

General Manager

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