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“Pleasantly surprised”

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Country Inn & Suites By Carlson, Prattville
Ranked #1 of 4 Hotels in Millbrook
Certificate of Excellence
Reviewed 29 July 2014 via mobile

My husband and I were traveling back home to Florida and stayed overnight here. Had large room, comfortable bed and good breakfast. Would recommend it highly and would stay there again. Our AAA membership saved us $10.00.

Stayed: July 2014, travelled with family
Thank Janelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 - 126 of 162 reviews

Reviewed 25 July 2014 via mobile

This hotel is very pleasant. The rooms are clean, the staff is friendly, they even upgraded is for free when we arrived with an extra guest. The beds are very comfortable and there is quite a variety on the breakfast bar. Only downfall is it's not pet friendly. The suites can accommodate 6 people with 2 beds in one room and a pullout couch in the other. Very pleased and would stay again.

  • Stayed: July 2014
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Thank JessicaL1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

We pulled orthodox the interstate at 2:30 AM. We got the last room available. The clerk was friendly,room was clean, cool, and didn't stink. Breakfast was great. Sausage and eggs, hot oatmeal, etc... Staff was friendly and helpful. I wish every time I pull off the interstate at that you time of morning my experience will be this good.

Stayed: July 2014, travelled with friends
Thank Bryant864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

This is an excellent hotel. The staff was all super friendly and helpful. The room was clean and the beds were comfy. Complimentary breakfast was a treat to start the day out with a hot and delicious meal in a clean dining area. Great place to stay.

Stayed: July 2014, travelled with family
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

Very nice accommodations. Clean rooms, very friendly staff. Fresh baked cookies at the front desk. Very good breakfast, with fresh scrambled eggs, hash browns and biscuits. Room rates very reasonable. We would stay here again,

  • Stayed: June 2014, travelled with friends
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2  Thank Walter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

We recently stayed at the Country Inn & Suites- Prattville with a large group of family members for a funeral. After our first night's stay, we awoke to discover that our car had been significantly damaged in the hotel's parking lot as well as a large number of items had been stolen out of it. Hotel workers did not discover this incident despite glass being everywhere. It was discovered by family members as they exited the hotel to begin funeral activities mid-morning. After the police were called, hotel workers were asked to review the security tapes by the police officer. This police officer also reviewed the tapes and told the hotel management staff that not only was their surveillance inadequate, but that it actually inhibited the investigation. Our car was not parked in some dark corner off from the hotel. It was parked under street lights at the front entrance. After looking at the security tapes ourselves, it was discovered that the thieves were in the hotel parking lot 13 minutes before riding off with our possessions. The security tapes also show that the front desk clerk who was working that night did not once look over at the computer screen that showed all of the surveillance cameras. This gave the thieves the perfect lighting and no eyes on them to destroy two of our vehicles and take off with thousands of dollars of our possessions. All hotels in the area had been alerted to a rise in car theft and to be more dilligent in watching their property. Although I realize that hotel workers have reports and other work to do than to watch surveillance footage all night, the smashing of car windows and the presence of criminals on the property for 13 minutes does not ease my peace of mind about the safety and protection of this hotel. Hotel management did nothing to ease the discomfort this caused to our family during an already trying time and even when we tried to discuss safety concerns with their facility, they dismissed it as a corporate decision. Obviously, the damage to our vehicle was so severe that it delayed our time to come back home. Once home, I tried to call corporate to discuss the safety concerns of their Prattville location and all they did was give me the run-around because it was a franchise and locally owned. I have never stayed at the Country Inn chain before and never will again. Customer service is not a priority for them. I can look past out-dated decor and cheap breakfast, but safety and damage to personal property is not something someone just shakes off. Don't stay here - there are other nicer, more accomodating hotels in the area that hopefully value the safety of their guests a little more than the Country Inn & Suites - Prattville.

Room Tip: The suite is not worth the upgrade.
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  • Stayed: April 2014, travelled with family
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2  Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manisha P, Guest Relations Manager at Country Inn & Suites By Carlson, Prattville, responded to this reviewResponded 18 April 2014

Elizabeth,

Thank you for taking a few minutes to speak with me on the phone earlier today. Once again, we sincerely apologize for the problems you and your family encountered while guests at our hotel. I'm glad we were able to discuss the situation together and I really appreciate the thoughtful feedback you all have provided to us. We certainly take all of your comments and suggestions seriously, and hope that we can continue to provide a safe and comfortable environment for all of our guests to enjoy while staying at our hotel.

If there's anything more we can do for you, please don't hesitate to ask.

We look forward to hearing from you in the future, and certainly would be delighted to have you as our guest again when you're traveling in the area.

Sincerely,

Manisha Patel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

We were in the area for a wedding. My brother was familiar with this motel and made all our reservations. We were very pleased with our room (handicapped), the staff, and the breakfast bar. We did not use the workout room or the indoor pool but were impressed that the pool had a device to let handicapped individuals in and out of the pool. Many restaurants nearby for lunch or dinner meal. We would stay again when in the Millbrook, Montgomery, Prattville, Alabama area.

Room Tip: Ask for a room on the third floor as it is very quiet there. Be sure to ask for senior, AAA or gove...
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  • Stayed: April 2014, travelled with family
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Thank Moulton1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Prattville

Address: 1925 Cobbs Ford Rd, Millbrook, AL 36054-4324
Phone Number:
Region: United States > Alabama > Millbrook
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Millbrook
Price Range: £65 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Prattville 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Country Inn Prattville, AL Hotel. Whether your trip is packed with business or filled with fun, we know you are looking for a soft place to land at the end of the day. The Country Inn & Suites Prattville Hotel offers a versatile array of personal comforts and professional conveniences to help make your stay as stress-free as possible. Additionally, this premier Prattville hotel is conveniently located near historic Montgomery, AL, beautiful downtown Prattville and exciting attractions, including Maxwell Air Force Base, Robert Trent Jones Golf Trail, Scott & Zelda Fitzgerald Museum and the Montgomery Zoo. Just off I-65, Country Inn is conveniently located for both business and leisure travelers looking for lodging in Prattville, AL. ... more   less 
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Also Known As:
Country Inn Millbrook
Millbrook Country Inn

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