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“Gross hotel!”

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Baymont Inn & Suites Mobile/ I-65
Ranked #49 of 64 Hotels in Mobile
Mobile
1 review
“Gross hotel!”
Reviewed 25 June 2014

Stay far away from this place. It's worth the extra $20-$30 for a Hilton or Holiday Inn. Also the directions to the place were way wrong and we ended up literally out in the woods at first, before having to travel 30 minutes to the proper address. The room was filthy and disgusting with smears all over the wall and the bathroom was horrendous. Run from this place!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontinnmobile, Guest Relations Manager at Baymont Inn & Suites Mobile/ I-65, responded to this review, 27 June 2014
It is disheartening to learn that you were not impressed with our accommodations, amenities and services.I deeply regret to learn that you found our hotel to be so substandard as to be termed "gross," and I assure you that our housekeeping staff is held to a very high standard. It is always our goal to give you a 5 star experience and I apologize for failing to do so.
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493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Bossier City
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2014 via mobile

The overpowering smell of bleach in the room was bad enough to give me a headache. Room was not very clean. Had to wait for housekeeping for pillowcases and towels. Huge water stain on ceiling. Lots of thugs and drinking at "family" motel next door

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ecpayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontinnmobile, Guest Relations Manager at Baymont Inn & Suites Mobile/ I-65, responded to this review, 24 June 2014
I am so sorry to hear about the difficulties that you experienced with housekeeping and with the guests at our neighboring hotel. We do understand that some of our guests will have sensitivities to our cleaning products, and we aim to use powerful cleansers with mild scents to avoid this issue and I apologize for the strong smell of cleansers in your room. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel.
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Chapel Hill, Tennessee
2 reviews
Reviewed 17 June 2014

Do not book this location!!!! Our rooms were booked through Travelocity 3 days in advance for a Friday check in. We called the hotel to advise them that we were running late and told that it wasn't a problem. Upon arrival at midnight, we were rudely greeted by the front desk as if we were an inconvenience. He informed us that we were already checked in to the hotel and I had to remind him that we weren't because I was standing in front of him. He proceeded to give me keys to a room. When we went to what was supposed to be our room and opened the door my wife and children found an man and woman laying in the bed of the room we were given. I immediately went to the front desk and again greeted less than professionally and said he only had one other room available. At 12:30 AM I was willing to take about anything until I saw where he expected me to take my wife and kids. The room was right next to a party of approximately 10 men that were intoxicated. I went straight to the front desk and asked for a refund and he said he couldn't help us since we went through Travelocity. It wasn't until the next day that I called the manager and was able to get our refund, but that was all. Manager Bob Patel was happy to give a refund and understanding of the situation but offer nothing for the inconvenience or trouble that we had to go through. We ended up staying at a hotel 3 doors down that I highly recommend.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontinnmobile, Guest Relations Manager at Baymont Inn & Suites Mobile/ I-65, responded to this review, 20 June 2014
I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. I assure you that this is not a typical occurrence and we are addressing the incident with practical policy changes to avoid similar issues in the future. Thank you for bringing this to our attention. We hope to have an opportunity to change your perceptions of us.
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1 review
Reviewed 31 May 2014

I checked in to this hotel despite the bad reviews I saw thinking maybe they have fixed the problems. Boy was I wrong! The first room had roaches crawling all over the refrigerator. We were moved to another room. It was okay, not great. They must have forgotten they gave me this room because someone walked in thinking it was their room. I'm glad my husband was there because I was in the shower. I woke up to a dead roach in my bed. I was livid! Continental breakfast was terrible. I never had such nasty coffee. My appetite was gone so I didn't try the carb-filled breakfast. Terrible experience. I will never return!!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baymontinnmobile, Guest Relations Manager at Baymont Inn & Suites Mobile/ I-65, responded to this review, 3 June 2014
I am so sorry to hear about the difficulties that you experienced with pests and being relocated. I am especially sorry to learn of the incident with another person walking into your room. This is a misunderstanding which has been addressed through improved policies. Further, any issue related to insects is promptly addressed through professional treatments right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. Thank you again for your review.
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Additional Information about Baymont Inn & Suites Mobile/ I-65

Property: Baymont Inn & Suites Mobile/ I-65
Address: 930 W. I-65 Service Road South, Mobile, AL 36609 (Formerly Westmont Inn)
Phone Number:
Region: United States > Alabama > Mobile
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 64 Hotels in Mobile
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Mobile/ I-65 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Baymont Inn And Suites
Baymont Hotel Mobile
Baymont Inn Mobile
Mobile Baymont Inn

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