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“Quality Property”

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Holiday Inn Express & Suites Mobile West - I-65
Ranked #22 of 64 Hotels in Mobile
Orlando, Florida
Level Contributor
489 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
“Quality Property”
Reviewed 19 August 2014

The building and rooms are modern. Overall, it was a quality property. Only problem was the Internet -- it was awfully slow and had connection problems. Router was reset a couple times, but the problem persisted.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank honestrealreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, General Manager at Holiday Inn Express & Suites Mobile West - I-65, responded to this review, 21 August 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pete Patel
General Manager
Comfort Suites, Mobile Alabama
2514732380
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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155 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Camden, Arkansas
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 August 2014 via mobile

The check in process was super easy. The a/c in our room was already on which was shocking and very pleasant!! We normally check in to find the room hot. Nice place really. The breakfast food was just ok the breakfast area was WAY overcrowded.

Stayed August 2014, travelled with family
Helpful?
Thank STARR08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, General Manager at Holiday Inn Express & Suites Mobile West - I-65, responded to this review, 21 August 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Pete Patel
General Manager
Comfort Suites, Mobile Alabama
2514732380
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
Reviewed 8 August 2014 via mobile

We have points with choice hotels due to my husband traveling. Needless to say, he/we stay in a lot of comfort suites! This by far was the best one yet! We will be back! The staff was very responsive to our needs, friendly, And the lobby was so nice! Thank you and we will be back! :)

Stayed August 2014
Helpful?
Thank Shannon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, General Manager at Holiday Inn Express & Suites Mobile West - I-65, responded to this review, 10 August 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Pete Patel
General Manager
Comfort Suites, Mobile Alabama
2514732380
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucedale, Mississippi
Level Contributor
88 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 25 July 2014

My daughter and I took my wife on a shopping trip to mobile and decided to stay the night. We chose this property because the other hotels in this same area are all crap! Check in was smooth and friendly. The room was a bit stuffy like it had been shut up for a while. We ran the AC a while and eventually the stuffy smell went away. There were tell-tale signs that deep cleaning had not been done in a while, but nothing to throw a fit about. We had a good night's sleep. The breakfast was really pretty good but the eating area was small and crowded. Check out was, again, smooth and friendly. Overall we had a good stay.

  • Stayed May 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank jhg155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, General Manager at Holiday Inn Express & Suites Mobile West - I-65, responded to this review, 10 August 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Pete Patel
General Manager
Comfort Suites, Mobile Alabama
2514732380
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 July 2014

I've stayed here many times and find it clean, safe, and in a great location. It is the best hotel in this block (although that isn't saying much considering the properties surrounding are low budget) and cater to transient workers who stand outside their rooms smoking. Inside rooms are a plus. It has no outdoor pool but they used to let you use the Comfort Inn outdoor pool across the lot ( but again that seems to be low budget). Cracker Barrel within walking distance and a chocolatier next to it. Free internet, great breakfast, clean rooms, and a staff that may not be friendly but they are knowledgeable about the area.

Room Tip: Stay away from first floor, ice machines, and elevators.
See more room tips
  • Stayed May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank tessbroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, General Manager at Holiday Inn Express & Suites Mobile West - I-65, responded to this review, 12 July 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Pete Patel
General Manager
Comfort Suites, Mobile Alabama
2514732380
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Mississippi, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014 via mobile

I stayed here as a part of a business trip. There are so many things that I could grieve about with his property but I'll just point out the main 2.. I've worked in hospitality and hotels so I know the ends and outs of housekeeping. Let's just say that if my room had been one that was inspected, they would definitely lose their CS flag. The room was very dusty and I could tell that the housekeeper did not clean my tub/bathroom each day.. Which makes me wonder if it was cleaned before I got there. Secondly, I left a very important item at the hotel and was given the run around about returning it, even when I agreed to pay for postage via cc over the phone.. Instead, it was has almost 2 weeks and my item still has not been returned. I'd NEVER stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toni N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014 via mobile

Great hotel and staff, very friendly and helpful. My booking was made through a 3rd party and didn't get sent to Comfort Suites. Arrived at the hotel at midnight and they sorted us with a room at the pre-booked price. Good breakfast and clean rooms. Would recommend. Close to USS Alabama

Stayed June 2014, travelled as a couple
Helpful?
Thank Lyndsayberesford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete P, General Manager at Holiday Inn Express & Suites Mobile West - I-65, responded to this review, 26 June 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Pete Patel
General Manager
Comfort Suites, Mobile Alabama
2514732380
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Mobile West - I-65

Property: Holiday Inn Express & Suites Mobile West - I-65
Address: 80 Springdale Blvd, Mobile, AL 36606-3916 (Formerly Comfort Suites Mobile)
Phone Number:
Region: United States > Alabama > Mobile
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 64 Hotels in Mobile
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express & Suites Mobile West - I-65 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Suites Mobile Hotel Mobile
Mobile Comfort Suites

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