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“Best hotel in monroeville”

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Country Inn & Suites By Carlson, Monroeville
Ranked #2 of 6 Hotels in Monroeville
Certificate of Excellence
Reviewed 6 April 2014 via mobile

Having stayed at 2 other hotels in monroeville, I feel I can honestly say this was the best experience. Friendly staff, updated room, good water pressure in shower (a make or break for us), hot and a good variety for breakfast, Con- no elevator, but was told it would be added soon.

Stayed: April 2014
2  Thank matpat9499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger334, General Manager at Country Inn & Suites By Carlson, Monroeville, responded to this reviewResponded 9 April 2014

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviews (130)
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110 - 116 of 130 reviews

Reviewed 22 February 2014 via mobile

Arrived at midnight. It took a full hour to check-in even though there was not a line. We were the only ones checking in. My husband didn't want me to leave a negative review because he felt like it was a one time glitch and an unusual occurrence. However, after check-out had major issues also and took over 20 minutes I decided to leave this review. Very annoyed to have paid $90+ for this room because of all the trouble. The staff was very apologetic, but after the extreme hassle they should have paid us.

Stayed: February 2014
3  Thank BranchMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger334, General Manager at Country Inn & Suites By Carlson, Monroeville, responded to this reviewResponded 24 February 2014

Thank you for taking the time to write your review. The Country Inn and Suites of Monroeville and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated and corrected. We appreciate you bringing this matter to our attention. Please accept our sincere appology for any inconvience this may have caused you and we hope to see you for your travels in the future.
Thank You Management

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Reviewed 11 February 2014

Checked in and noticed the fresh logo and updates in lobby. Nice lady at checkin. Rooms were nice, and cozy but most important, clean. Breakfast in the morning was hot and fresh! Loved the eggs and ham that went with them! Good place to stay.

  • Stayed: February 2014
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Thank Sarah4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger334, General Manager at Country Inn & Suites By Carlson, Monroeville, responded to this reviewResponded 12 February 2014

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay here with us at Country Inn & Suites Monroeville, Alabama. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed 11 December 2013

(I stopped by the America's best value inn next door first.)
this is a basic hotel with a decent breakfast and really nice cookies in the lobby. There is no elevator yet. The first room I had on the second floor smelled like smoke. They are just converting the hotel over now from smoking to non-smoking. When I came to the desk and asked for a different room because I could smell the faint smell of cigarette smoke, they were happy to oblige. The beds, tv, and feeling of security were much better here. Room doors lead to the hallway rather than straight to the outside. There are also not many people here hanging out in the parking lot.
If I have to be in Monroeville again this is a decent choice.

  • Stayed: December 2013
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Thank Ern1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger334, General Manager at Country Inn & Suites By Carlson, Monroeville, responded to this reviewResponded 12 December 2013

Ern1206
Thank You for taking the time to give us a comment. I am glad to see that our front desk were quick to change your room for you. We are changing to a nonsmoking hotel to better accommodate our guest. I am glad to see that you felt safe within our facility. Security is very important to us. We hope to serve you again soon.
Managerment

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Reviewed 20 November 2013

Friendly helpful staff that makes every effort to ensure your stay is pleasant. Nice breakfast offering compared to other hotels/motels in area. Rooms are nice size and heating and cooling is best in area. Hotel is very convenient to all industries and businesses in the Monroe County area.

Room Tip: Ask for rooms away from south entrance door to avoid noise from people using this exterior entrance.
  • Stayed: November 2013, travelled on business
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Thank Hiram I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger334, General Manager at Country Inn & Suites By Carlson, Monroeville, responded to this reviewResponded 4 December 2013

Thank You Routine Vistor to Country Inn for your comment. I am glad to see that our staff is very dedicated to serving you during your stay. We are alway here to make our guest's stay a very pleasant one. We looking forward to your stay again with us hopefully in the near future.
Manager

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Reviewed 30 October 2013

For the most part enjoyed our stay here. The property is well kept and the rooms clean.

When we checked in they had us in a different room and a different charge than what we reserved but she quickly made it right. Great value for what you get.

Our biggest negative was on checkout day the maid was extremely impatient. She saw my husband putting some of his luggage in the car and leaving to go make some calls so I guess she assumed the room was empty and came in without knocking even though I had the Do not disturb sign on the door! This was 3 hours before check out time. Then about an hour before checkout she came and knocked on the door and left when I answered. Again, the Do Not Disturb sign was on the door (and bolted this time :) And then as we were leaving right before checkout time she called the room! How rude!

  • Stayed: October 2013, travelled on business
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Thank LMW5055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger334, General Manager at Country Inn & Suites By Carlson, Monroeville, responded to this reviewResponded 4 December 2013

Thank You LMW55055 for your comment. I am glad to see that our front desk clerks were able to correct your billing and rooming problems for you at checkin. We are always glad to help you anyway we can. I am sorry that our housekeeping department was very impatient with you. Please rest assured that this problem has been taken care of and that it will not happen again. This is not the type of service we offer to our guest here at Country Inn & Suites. Again, I am sorry for any inconvience this may have cause you and your husband. We hope that we will have the chance to better serve you in the future.
Management

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Reviewed 4 August 2013

Staff was very friendly, room was clean, hotel was nice. About to remodel to make it even better. My family and I had to stay for several weeks and would stay here again. Staff even gave us a courtesy call every now and then to make sure everything was ok.

  • Stayed: July 2013, travelled on business
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1  Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger334, General Manager at Country Inn & Suites By Carlson, Monroeville, responded to this reviewResponded 4 December 2013

Thank You Adam W. for your comment. I am glad you and your family enjoyed your stay with us. We are always happy to see that our guest are taken care of and feel at home. We look forward to serving you again in the near future.

Management

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Additional Information about Country Inn & Suites By Carlson, Monroeville

Address: 120 Highway 21 S, Monroeville, AL 36460-8092 (Formerly Holiday Inn Express Monroeville)
Phone Number:
Region: United States > Alabama > Monroeville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Monroeville
Price Range: £58 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Monroeville 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Just minutes from Historic Monroeville, Monroe County is home to the 'To Kill a Mockingbird Museum' as well as other attractions including: the Alabama Writers Conference, the Historic Courthouse, Alabama River, various industries, Alabama Southern College and great shopping at the Vanity Fair Outlet. We are conveniently located at Hwy 84 and 21. The Holiday Inn Express Monroeville Hotel is also the perfect backdrop for relaxation or for business!Our hotel offers 41 spacious guest rooms and our suites , tastefully decorated to meet the needs of the corporate, group and leisure travelers. Two of our spacious suites offers whirlpools for your relaxation. We are Monroeville's newest and finest hotel. We are the only hotel to offer free High Speed DSL or wireless and interior corridors and the areas only 3 Diamond hotel in the AAA rating. In the summer take the heat away and enjoy a cool dip in our outdoor pool. Our staff takes pride in hosting true Southern hospitality with our signature deluxe Continental Breakfast Buffet. Join us daily from 6:00am to 9:30am and enjoy selections of fresh brewed coffee, juices, cereals, danish, bagels, fresh fruits and a hot breakfast for your needs and much more. We also will deliver a newspaper during the week to your room. Visit the other web pages for additional details of the many amenities and services provided that will cater to your needs. We also have a Hot Breakfast. WE DO NOT HAVE AN ELEVATOR, but bell service is FREE. ... more   less 
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Also Known As:
Holiday Inn Express Monroeville Hotel Monroeville
Holiday Inn Monroeville
Monroeville Holiday Inn
Country Inn & Suites By Carlson, Monroeville Alabama

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