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“Nice basic what more could you need”

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Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway
Ranked #24 of 71 Hotels in Montgomery
Margate, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice basic what more could you need”
5 of 5 bubbles Reviewed 8 March 2014

Clean room good breakfast no real issues. Locations suited needs as this was a stopover on a longer trip no evening restaurant but there are plenty of places nearby if you need that. Cant really say more

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 302JG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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214 reviews from our community

Traveller rating
    111
    41
    34
    11
    17
See reviews for
69
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57
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 16 February 2014 via mobile

In the first place, the landscape layout is not acceptable for large vehicles. This is important if you transport college sports teams around the country for a living.

Forget the Bill of Rights when you check into this place. Housekeeping will enter the occupied room unannounced with their pass key. I was taking an afternoon nap (4:30p) when there was a pecking at the door. I got up to see who was knocking. Before I could get to the door, in comes housekeeping.

The room had a full compliment of towels, face cloths etc when I checked in. This morning I used 1 towel, 1 face cloth, and 1 bath mat. Tonight when returning to the room, I noticed the remaining face cloths and towels were gone. I went to the lobby to ask for my towels and face cloths. I was given more towels and NO face cloths. The desk clerks explanation was they have no more face cloths because the hotel is full up. This is totally unacceptable to rob the remaining clean towels etc from the room because they may be short in another room.

I will not be staying voluntarily in this place again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thgr8waldopepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway, responded to this review, 19 February 2014
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We will ensure our housekeeping staff takes the proper measures to ensure rooms are empty prior to entering in the future. To discuss your concern further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 December 2013 via mobile

This may have been the smoothest hotel stay I have ever experienced. Rooms were clean above expectations. Spotless. Comfy bed. Breakfast was good with some hot items. Friendly staff. Great location with shopping and food choices within a mile.
Definitely recommend!

Stayed December 2013, travelled as a couple
Helpful?
1 Thank mashwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Mill, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 November 2013

The staff at this location went out of their way to help my wife and me when we encountered a problem at another location. Advance reservations at the other location were not honored when my wife and I arrived. I was told there were no other rooms available at nearby hotels due to it being a football weekend. When the chantilly Parkway location of Country Inn & Suites was contacted and told of the problem they told me to come right over and they would take care of me. When I arrived there, the staff''s professionalism and service went well beyound expectations. When in the Montgomery area again I will contact only this location.

Room Tip: Tell the staff of any special needs you may have and they will do their best to accomodate you.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gwprice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumming, Georgia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 November 2013

Due to work I have in Montgomery, I stay at this hotel over 80 nights each year. The rooms are clean with good wireless Internet speeds and the staff is friendly and very responsive. East Chase Shopping Center is nearby with many choices for food and entertainment. This is one hotel I look forward to visiting.

Room Tip: They are very accommodating. Call ahead and ask. They are busier on the weekends.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkJDunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomasville, Georgia
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

This hotel is modern, clean, and our room was spacious. It was located close to shopping and dining and is within 10 miles of Huntington College.

Checkinwas a breeze and the staff is nice. Having coffee in the lobby 24 hours a day is a nice touch.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaumont, Texas, United States
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 23 October 2013

Was a satisfactory stay. Room could have been a lttle cleaner. Staff was very pleasant. I would stay here again. The hospitality of the on site workers could not have been any better. I left before breakfast so can't grade. The pool area was nice and very clean.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 505PaulP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway

Property: Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway
Address: 10095 Chantilly Pkwy, Montgomery, AL 36117-7589
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Montgomery
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Montgomery at Chantilly Parkway 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Country Inn And Suites Montgomery Chantilly Parkway
Country Inn & Suites Montgomery Chantilly Parkway Hotel Montgomery

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