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“Adrienne would not return my call”

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Country Inn & Suites By Carlson, Montgomery East
Ranked #51 of 72 Hotels in Montgomery
A TripAdvisor Member
1
Reviewed 15 September 2005

Tried to arrange a group at the hotel but Adrienne in their Sales Office failed to call me back. Left several messages but, no reply. Good luck to them they obviously do not need people to stay with them.

I finally called the Holiday Inn on Eastern Blvd and they took GREAT care of us! The ladies in Sales & Catering were VERY helpful!

  • Stayed: August 2005, travelled on business
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this reviewResponded 18 July 2013

Hi Trip Advisor Member,
Thank you for taking the time to write your comments.
Sorry you had difficulty reaching a member of the staff. Changes have been made and we sincerely belive the situation you experienced has been corrected.
Thanks again for the helpful comment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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239 - 242 of 242 reviews

Reviewed 30 March 2005

Stayed here with my family twice in March on the way to and from vacation in Florida. Their "Hot Deal" (prepay) rate of $69 was the best we found in that area for a suite, and that is why we chose it. For the money, this place is OK, but don't expect anything great, and don't expect the staff to go out of their way to help you. We requested a crib for our infant at check in and were told that they only have one crib for the entire hotel. Huh? Breakfast room doesn't officially open until 7am, which can be a problem if your kids wake up at 6am. Once it did open, the breakfast was actually pretty good - waffles, sausage biscuits, fruit, donuts.
Rooms are definitely showing their age. We had to cover one area of carpet with a towel because the carpet tacks were sticking through. The king room was a good size though, big enough for us and the two kids. From our room on the lower floor, we heard lots of dull noises from the upper floors everytime someone ran down the hall. Being spring break week, that was pretty often.
Indoor pool is nice for the kids, but they never had any towels. Just had to bring the ones from the room.
This place was $20-$30 cheaper than some of the other suite hotels nearby, and there is a reason. I'll probably find somewhere else to stay in Montgomery next time.

  • Stayed: March 2005
    • Value
    • Rooms
    • Cleanliness
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Thank NashTraveler24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this reviewResponded 18 July 2013

Hi Nash Traveler24,
Thank you for taking the time to write a review. Guest comments are always appreciated, even when they deal with needed improvements on our part.
We will share your comments with the appropriate hotel staff and management so that we can continually improve.
Thanks again.

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Reviewed 27 September 2004

Stayed 3 nights at the Country Inn on business. The suite had a separate living area, a "kitchen" area with fridge and MW, and the bath included a whirlpool tub. The pool area was very nice. The hotel staff was very friendly and the breakfast was nice.

Very close to many restaurants and shopping.

  • Stayed: September 2004, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank Sharon11R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this reviewResponded 18 July 2013

Hi Sharon 11R,
Thank you for the great review. Glad to hear you enjoyed your 3 night visit from Oklahoma.
Guest comments are always appreciated and welcomed.
Thank again!

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Reviewed 11 May 2013
Google Translation

Room Tip: Pedir um quarto bem localizado como os da frente.
See more room tips
  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank euniceamubarack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this reviewResponded 17 May 2013

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Additional Information about Country Inn & Suites By Carlson, Montgomery East

Address: 5155 Carmichael Road, Montgomery, AL 36106
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Montgomery
Price Range: £52 - £74 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Montgomery East 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
Style & Convenience at out Montgomery East HotelLocated just off I-85 in the heart of Montgomery's fastest-growing area, the Country Inn & Suites Hotel Montgomery East offers comfortable hotel rooms, convenient services and the perfect location in Montgomery for business and leisure guests. Our hotel's outstanding guest rooms and suites put you within reach of Montgomery East’s growing retail and dining district. Visit popular local attractions including the First School of Flight and Civil Rights Memorial. Business guests can benefit from the close proximity to Montgomery Regional Airport. Take advantage of convenient amenities like free high-speed Internet access, a heated indoor pool and complimentary free breakfast. Stay in the heart of Dixie at the charming Country Inn & Suites hotel in Montgomery, Alabama (AL). ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Montgomery East
Country Inn & Suites By Carlson, Montgomery East Hotel Montgomery
Country Inn Montgomery East
Montgomery Country Inn

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