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“Clean but not well run”

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Baymont Inn & Suites Montgomery South
Ranked #18 of 72 Hotels in Montgomery
Lexington, Kentucky
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Clean but not well run”
Reviewed 27 November 2013

The rooms were clean and the hotel well-kept but the service was not good. The night attendant hardly paid us any mind when we came in after a long day on the road. The restaurant/bar was closed. The breakfast was subpar at best and they CHARGE you for it. I've had better continental breakfasts- and they were included in the price.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WeTravel4Fun13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda V, Manager at Baymont Inn & Suites Montgomery South, responded to this review, 30 November 2013
Thank you for taking the time to comment on your stay. However I believe you may have the wrong hotel. we do not charge guest for breakfast. That is against HIEX standards and we would be fined for doing so. But if you have proof showing that you were charged I would be more than happy to give you a refund and discipline the employee for charging.

I ask that you please check your itenerary again to make sure you have the correct location.

Thank you
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455 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
New Orleans, Louisiana
Level 6 Contributor
116 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 3 November 2013

This less-than-cheery hotel nevertheless gave us good service for less than a hundred dollars. The bed was very comfortable and the room was well-appointed. Location-wise, it was a good base to explore the city. Breakfast included extremely good biscuits, and also eggs and sausage. Some guest were noisy, but even so, the rooms were not. It'd stay here again.

Room Tip: Choose away from the highway.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NolaHal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, 8 November 2013
Thank you for taking the time to let us know how well you enjoyed your stay with us. We appreciate the kind compliments. We look forward to seeing you on your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bonita Springs, Florida
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 October 2013

We stayed here last night on the spur of the moment when we were too tired to make it to Dothan. It was a good choice. The room was clean and comfortable, motel staff helpful and friendly, and the breakfast was at least as good- maybe better- than more expensive motels. Best of all, the shower head was great! No more trickle of water like at every other motel we've ever stayed in. We also appreciated the free bottles of water.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveyB2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, 26 October 2013
We appreciate you taking the time to let us know that you enjoyed staying with us. Than you for the wonderful comments on staff and service. We are glad that that we were able to meet your needs while traveling. We look forward to having you stay with us again whenever you are in Montgomery.
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Jackson, Mississippi
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 September 2013 via mobile

I needed a last minute room in Montgomery. I was coming in from Dothan and I don't know my way around Montgomery that well so when I saw where this hotel was located I was happy to see it is right off hwy 231.

Great service at the front desk and clean rooms. Yummy breakfast too.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ezracat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda V, Manager at Baymont Inn & Suites Montgomery South, responded to this review, 25 September 2013
Thank you for taking the time to let us know how you enjoyed your stay. I am happy we were here for you. There is nothing like familiarity. We look forward seeing again on 231.
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Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 September 2013 via mobile

We spent last night here and it was a good decision. The room was clean and in excellent condition. The pillow cases had 'firm' and 'soft' printed on them for reference and thought it was a nice touch. The staff was very nice. The room had a mini fridge with chilled water and a couple of soft drink cans. It also had a microwave and a nice TV. The best part of the stay was the breakfast this morning! We had an array of selection from cereals, pastries, bagels, toast, hot scrambled eggs, hot sausage, hot biscuits and to top them all of, was a machine that made two pancakes per push of a button!!! Pancakes like you would see in ihop :) we were floored! The stay was a wonderful experience and definitely recommend this hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank droidbionic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, 25 September 2013
Thank you for taking the time to let us know about your stay with us. It seems that you were pleasantly surprised by what you found here so again thanks for letting us know that we are doing it right.
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Sac City, Iowa, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2013 via mobile

This hotel was great for the price. Really nice pool. It had a nice breakfast with friendly staff. The staff was accommodating with our larger group being able to meet in the eating area. I would recommend this hotel to anyone!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda V, General Manager at Baymont Inn & Suites Montgomery South, responded to this review, 20 September 2013
Thank you so much for taking the time to let us know how well enjoyed your stay with us. We are pleased that we were able to accommodate your group. Thanks you for the recommendation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 5 Contributor
79 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 August 2013

The hotel was in what seemed to be a questionable neighborhood, but we had a reservation and it was late, so we stayed. Check in was seamless, without any problems and quick. The check in clerk was friendly and welcomed us. Our room was clean, the bed was comfortable and everything in the room worked properly. We just stayed one night and left very early the next morning so we didn't get a chance to try the breakfast or any of the other amenities. The hotel has no issues and we would stay there again if passing though. Overall, satisfied.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pushing50_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda V, Manager at Baymont Inn & Suites Montgomery South, responded to this review, 14 August 2013
Thank you for taking the time to let us know about your stay here. We appreciate your feedback and look forward to seeing you on your next visit to Montgomery.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites Montgomery South

Property: Baymont Inn & Suites Montgomery South
Address: 4273 Troy Hwy, Montgomery, AL 36116-2617 (Formerly Holiday Inn Express Montgomery)
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Montgomery
#11 Family Hotel in Montgomery
#18 Business Hotel in Montgomery
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Baymont Inn & Suites Montgomery South 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Located near the airport, this family-friendly and pet-friendly interior corridor hotel is within 6 miles (10 km) of Montgomery Museum of Fine Arts, Eastdale Shopping Mall, Blount Cultural Park, Carolyn Blount Theatre and Alabama State University. This hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free continental breakfast is provided, as well as free WiFi in public areas/guest rooms, and free self parking. Additionally, complimentary coffee/tea and cookies are available in the lobby. Conference rooms and meeting rooms are onsite. All 59 rooms feature LCD TVs with digital channels. ... more   less 
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Also Known As:
Holiday Inn Express Montgomery Hotel Montgomery
Holiday Inn Montgomery

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