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Homewood Suites by Hilton Montgomery
Ranked #4 of 72 Hotels in Montgomery
Certificate of Excellence
Reviewed 14 August 2014

My main issue is the attitude of the checkin clerk. She was not very accommodating and the property only has one shower chair for all the accessible rooms they have which is not acceptable. I am in a wheelchair and I needed the equipment to properly shower.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason D, General Manager at Homewood Suites by Hilton Montgomery, responded to this reviewResponded 19 August 2014

Carmen M,

Thank you for taking the time to review our hotel on TripAdvisor. First off, please accept our sincere apologies for a poor stay with us. While your experience is not a common one at our hotel, it is unacceptable nonetheless. That's the great thing about guest reviews and TripAdvisor--it gives us a great opportunity to correct issues as they arise. We've addressed your concerns internally. We were glad that we were able to reach back out to you over the phone to get more details about your stay which enables us to improve. As we discussed, we'd love to have you again in the near future as we hope you'll give us another try to show the service and amenities that we're accustomed to providing. Thank you again for the feedback and we hope to see you soon!

Kind regards,
Jason DeLuca

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Reviews (675)
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444 - 450 of 675 reviews

Reviewed 11 August 2014

Over all the hotel was great the staff are very pleasnat and helpful, with the exception of one of the breakfast staff who was very short and always had something negative to say about people when she went to the back. We could hear everything she said. The hotel pool and basket ball court are great and kept the teenagers busy while we were at the hotel.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Martha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason D, General Manager at Homewood Suites by Hilton Montgomery, responded to this reviewResponded 13 August 2014

Martha L,

Thank you for taking the time to review our hotel on TripAdvisor. I'm glad to hear everything on your stay was a good one. One of the great things about guest feedback is it gives us an opportunity to correct things as they're pointed out if we don't catch them first. Rest assured, we've handled internally the issue you mentioned about our breakfast team member. That is clearly not our standard as we work hard to exemplify warm, friendly service--as frequently pointed out here on TripAdvisor by our guests. Thank you for bringing this to our attention. We hope it won't deter your from seeing us again on your next trip to Montgomery.

Kind regards,
Jason DeLuca

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Reviewed 6 August 2014

My wife and I stayed here with our two dogs for 8 weeks. Staying at a hotel for that long can be rough, but the Montgomery Homewood Suites made our stay excellent! They put us in a 2nd floor room near the elevator and near the outdoor pet area which made taking the dogs out convenient. The dinner offerings Mon-Thurs was amazing - it saved us a lot of time and money from not having to go out to eat every night.
Finally, the hotel staff was one of the best I've ever experienced. They included the lovely ladies who prepared breakfast and dinner each day, the housekeeping service and also the front desk staff. We honestly had no problems or complaints during our entire 8 week stay.

  • Stayed: July 2014, travelled on business
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Thank andrew_sa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason D, General Manager at Homewood Suites by Hilton Montgomery, responded to this reviewResponded 13 August 2014

andrew_sa1,

Thank you for taking the time to review our hotel on TripAdvisor. As you noticed, extended-stay is our claim to fame. It is what we do--and I believe we do it quite well. I know the team works really hard at it to make it a friendly and welcoming environment. It's part of our culture as a hotel team. We really enjoyed having you all during your time in Montgomery. I believe the team will be thrilled to hear your positive remarks following your extended stay with us. Thank you again and I hope you and your family are doing well!

Kind regards,
Jason DeLuca

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Reviewed 6 August 2014

Friendly, helpful staff, nice comfortable attractive suites, and facilities. Great food and food service- They have a hot, delicious, large selection, breakfast every morning, and a great hot dinner with beverages Monday- Thursday-all included in the rate. Would highly recommend-10+.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Titus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason D, General Manager at Homewood Suites by Hilton Montgomery, responded to this reviewResponded 13 August 2014

Titus S,

Thank you for taking the time to review our hotel on TripAdvisor. You're absolutely right--the Homewood Suites brand overall provides such great value to our guests--from the complimentary hot Suite Start Breakfast to our evening Welcome Home reception Monday-Thursday--there's a lot that we have to offer. I'm glad you enjoyed it and had a great stay with us!

Kind regards,
Jason DeLuca

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Reviewed 5 August 2014

What a treat. After a long day of travel, this hotel ( our first stay here) was just what we needed. A friendly greeting, easy check-in, and the room was spotlessly clean. No outside noise gave us a very much appreciated good night's sleep. Breakfast was everything anyone could want, with a very helpful kitchen staff. We rate it VALUE + . If anyone complains about this hotel, they are just grouchy people to begin with. My wife and I are very experienced travelers, and we have stayed in everything from Presidential Suites to shacks, so believe me when I say that this particular hotel, in the price-range that it is in, is EXCELLENT !

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason D, General Manager at Homewood Suites by Hilton Montgomery, responded to this reviewResponded 13 August 2014

Tom M,

Thank you for taking the time to review our hotel on TripAdvisor. "Perfect"--I love it. As a frequent traveler, we really appreciate your feedback and I'm absolutely thrilled everything went well. The team works really hard and it shows. I will be sure to pass along your review to our staff as they will certainly appreciate it. Thanks again!

Kind regards,
Jason DeLuca

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Reviewed 5 August 2014

The Check-in Staff were extremely nice and helpful, they recommended a very great restaurant. It was a very nice hotel and aside from the fact the Pool needed to be cleaned and we couldn't use it our experience was a great one.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank shalenew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason D, General Manager at Homewood Suites by Hilton Montgomery, responded to this reviewResponded 13 August 2014

shalenew,

Thank you for taking the time to review our hotel on TripAdvisor. I'm glad to hear our desk team made check-in smooth and provided a great tip for an outside restaurant. Sorry that we had the pool down as we had to make sure the chemical balance was correct for our guests to use. If back in Montgomery, we'd love to see you again!

Kind regards,
Jason DeLuca

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Reviewed 4 August 2014

Just overall a great hotel. Very clean and aimed to please you. Exellent food and very clean room, along with good parking. I have a service dog, so very clean room over and over again as they make sure the room is perfect for the dog also. I did find that the grounds are not picked up by others, where I pick up each time that my dog makes a mess. Otherwise, a great hotel.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason D, General Manager at Homewood Suites by Hilton Montgomery, responded to this reviewResponded 5 August 2014

Richard S,

Thank you for taking the time to review our hotel on TripAdvisor. I'm thrilled to hear that everything went well during your stay. You're right, we do have a phenomenal team of hard working associates. They will be thrilled to hear your review as they greatly appreciate it. Thanks again for the review!

Kind regards,
Jason DeLuca

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Additional Information about Homewood Suites by Hilton Montgomery

Address: 1800 Interstate Park Dr, Montgomery, AL 36109-5432
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Montgomery
#2 Business Hotel in Montgomery
#4 Romantic Hotel in Montgomery
Price Range: £89 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Montgomery 3*
Number of rooms: 91
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Montgomery hotel in Alabama is designed to surround you with the feeling of being close-to-home, whether you're here for a few days or you're planning an extended stay. Located in secluded Interstate Park Office Park, our hotel offers central accommodations that's just a short drive from some of Montgomery's main attractions. ... more   less 
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Also Known As:
Homewood Suites By Hilton Montgomery Hotel Montgomery
Homewood Suites Montgomery
Homewood Montgomery
Montgomery Homewood Suites

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