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“Great price but not worth it!!!”

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Home Inn & Suites Montgomery
Ranked #52 of 72 Hotels in Montgomery
Reviewed 12 September 2012

I picked this hotel because my family was looking for an inexpensive place to stop on our way to Panama Beach. I got great rates through Bookit.com. I called the hotel and asked about a late check-out since we would not be arriving until around 2 AM. Mike said the best he could do was 12:00 PM. I thought this was great considering normal check out when booking through bookit.com was 11:00AM. I reserved two rooms over the phone, one for myself and one for our 2 kids (ages 20 & 21). I asked Mike to please make a note that our check out was not until 12:00 PM as we discussed. He said no problem . I gave him my credit card number and thought I was all set. I called the day before arrival just to confirm my reservations. We arrived in Montgomery as expected around 2 AM. The person working the desk scanned my card and I made sure there was a note on our reservations that we were not checking out until 12:00 PM. He said we were all set. Our family was so tired we went to our room and went straight to sleep. At 10:00 AM we were woke up by the cleaning staff beating on the door, eventhough we had the Do Not Disturb sign on the door. I answered the door and she said check out is at 11. I told her about our prior arrangements and that we were not checking out until 12 PM and she said she had not record of this. I went into the room and called the front desk and spoke with Mike again and said he would take care of it. I walked down to our kids room and they said the girl just opened the door and walked right in their room. They also showed me a huge cockroach they had trapped under a can of soda and a huge spider in the corner. Also, the towels in my room and our kids room had long strings of black hair on them! Our family was just ready to get on to Florida to start our vacation so I didn't make a fuss or anything at check-out. Well, to my surprise the hotel had actually charged my credit card twice. Once on 8/31 the date of check-in and on 9/1 when my card was scanned upon arrival at 2 AM. When I noticed this I called the hotel and let them know about the mistake. They promised to make it right. One of the charges stayed as pending on my account for seven days until it was released. That was really frustrating since we were on a budget and would have liked to have access to that money while on vacation! I was a little surprised during one of my conversations with the hotel that they said this sort of thing is really common. I have never had this happen before and have stayed at plenty of hotels! My money was returned but I felt I had to write this review to let people know about my experience with this establishment. I was trying to save money and instead ended up paying double and having to wait a week to get my money back. The staff was nice during my calls regarding the over charge, but I felt it was not worth all the headache.

  • Stayed: September 2012, travelled with family
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2  Thank varmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 - 66 of 67 reviews

Reviewed 1 August 2012 via mobile

In charge of finding a reasonably priced hotel for a group of 18 families for a week long softball tournament. Found Home Inn on Internet and decided to call due to location. Mike was most friendly and worked very hard to accommodate all our needs. His rate was extremely reasonable so I feared it would not be a nice place. From the minute we arrived I knew we had a nice clean place to stay. The rooms are larger than most of the bigger chain hotels and the lobby is nice and homey. We occupied the entire first floor and more and they allowed us to take over the lobby while watching the Olympics all week. All the staff were warm and friendly and satisfied everyones requests. We had a wonderful experience at this hotel and highly recommend it to anyone wanting a nice clean and reasonably priced hotel stay in Montgomery.

  • Stayed: July 2012
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1  Thank temho65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2012

Clean rooms at a very affordable price. Nice pool. Breakfast is very sparse but not why I picked it. Restrooms in the lobby were closed which is not convenient for guests but hope it was temproary. Overall I would stay here again.

Room Tip: Nice stop while enroute to Panama City, Fl.
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  • Stayed: July 2012, travelled with family
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Thank JChristopher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

Door to room was left unsecured for the day after it was cleaned. WiFi was not available in room as advertised. Continental breakfast, business center (for the WiFi not available in the room), and fitness facilitly were all advertised with hotel but were minimal.

  • Stayed: December 2011, travelled with family
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1  Thank tlynn63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montgomery R, Manager at Home Inn & Suites Montgomery, responded to this reviewResponded 5 February 2012

Hello, In behalf of the Home Inn & Suites, I apologize for the bad experience you encountered. To be honest, I'm quite surprised about it. What you mentioned is not typical. We thank your feedback and we will use it to better ourselves.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2016
Google Translation

  • Stayed: September 2016, travelled solo
    • Sleep Quality
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Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2015 via mobile
Google Translation

Stayed: May 2015, travelled with family
Thank TobeMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile
Google Translation

Stayed: August 2014
Thank Eriang75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Home Inn & Suites Montgomery

Address: 5709 Express Dr, US 231 Troy Hwy, Montgomery, AL 36116-2623
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 72 Hotels in Montgomery
Price Range: £39 - £47 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Home Inn & Suites Montgomery 2*
Number of rooms: 53
Reservation Options:
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Also Known As:
Montgomery Howard Johnson
Howard Johnson Montgomery

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