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“Good staff, but property needs a facelift!”

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Embassy Suites by Hilton Hotel & Montgomery Conference Center
Ranked #26 of 72 Hotels in Montgomery
Reviewed 31 March 2014

We found the staff to be very good. We found the facility to be clean; however, the property does need a bit of help. The carpet in our room was badly worn, and some of the furniture showed a great deal of wear and tear.

The location is great! You can easily walk to "The Alley," the Biscuits stadium, and the riverfront. We would definitely stay there again, but would like to see it looking a little bit spiffier!

  • Stayed: March 2014, travelled with family
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1  Thank Yankee-Views
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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698 - 704 of 964 reviews

Reviewed 31 March 2014

Visit was very enjoyable and everyone was very helpful. will be going back when in Montgomery.would recommend this hotel to anyone that would be going to this area. Been going to same hotel for last two years and not had any complaints on anything. This hotel makes you feel like your # 1.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded 3 April 2014

Thank you for your return visit! See you again soon!

Brendan England
General Manager

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Reviewed 30 March 2014

We came to Montgomery to celebrate one of our family member's 80th bday, but arrived a day late to this hotel after our plane got cancelled. I had many phone conversations with this hotel before arriving, and spoke to Bridgette at the front desk. She was professional, courteous, uncompromising, welcoming, and helped our large family get multiple rooms on the same floor. She accommodated us with a smile & kindness and it made our time extra special.

Stayed: March 2014, travelled with family
Thank Josiah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded 31 March 2014

Thank you for this kind note regarding Bridgette, we will definitely share with her and our leadership team! We are also very thankful for the opportunity to host the 80th B-day Event!

Thank you again

Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014 via mobile

Right downtown, so close to good food. They have a shuttle you can request to and from the airport. Large, clean, comfortable room, and helpful concierge. The in-house restaurant service leaves something to be desired, but with all the other amenities, I'd stay again.

Stayed: March 2014, travelled on business
Thank LCW_fil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded 31 March 2014

Thank you for your recent stay and review. We are glad you choose our location. We are disappointed you were not fully satisfied with our Restaurant. This definitely was not our intent. When traveling back to Montgomery we would love the opportunity for a second chance at dining in-house. We look forward to seeing you again soon.

Thank you again

Brendan England
General Manager

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Reviewed 21 March 2014

I really enjoyed my stay. The hotel lobby and rooms where beautiful. The beds were wonderful. I wish that more hotels offered free wifi. It is strange that cheap motels can offer the free wifi when more expensive hotels charge for wifi.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Tammy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded 31 March 2014

Thank you for your recent stay and review! We are glad you found the hotel accommodating!

We hope to see you again soon!

Tip: Wi-Fi can be offered complimentary to all Honors Members at our location, please ask a front desk agent about how to sign up, if you are not already, for this free loyalty program and start receiving the benefits!

Brendan England
General Manager

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Reviewed 21 March 2014

Excellent place to unwind and let the kids play!! Very affordable and the hotel is very peaceful. Kids loved the glass elevators and the stream with waterfalls running through the lobby. Staff was very helpful and knowledgeable of the area. Hoping that all Embassy Suites are just as nice.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Joshua W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded 27 March 2014

Thank you for your recent stay. We are glad you (and the kids!) enjoyed your visit and we were able to meet your needs.

We hope to see you again soon!

Thank you
Brendan England

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Reviewed 19 March 2014

The staff will work with you anyway they can to make your stay nice. The cocktail hours is a nice added touch. My children and I will be staying there again. The valet attendants are there Johnny on the spot and you always feel safe and secure

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Leslie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this reviewResponded 21 March 2014

Thank you for your recent stay and review. We are pleased you found our staff helpful and accommodating. We look forward to seeing you and your family again!


Thank you

Brendan England
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Address: 300 Tallapoosa St, Montgomery, AL 36104-2552
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
Price Range: £90 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites

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