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“Great place to stay in Montgomery” 4 of 5 bubbles
Review of Embassy Suites by Hilton Hotel & Montgomery Conference Center

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Embassy Suites by Hilton Hotel & Montgomery Conference Center
Ranked #21 of 71 Hotels in Montgomery
Tampa, Florida
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great place to stay in Montgomery”
4 of 5 bubbles Reviewed 28 May 2014

Several of us visited Montgomery to watch a Biscuits baseball game. We enjoyed our stay at the Embassy Suites, and we were able to check in very early upon arrival which was nice. The breakfast buffet was ok, what you would expect from a hotel breakfast, but made-to-order breakfast is also included, which was pretty good. We were in a premium suite on the top floor, which gave access to unlimited snacks and drinks out of the vending machine. The machine is kind of slow, and ran out of drinks each day. It also stopped working one of the days we were there. It is a nice feature of the premium suite floor, but the execution could be a little better. Overall we enjoyed our stay and would stay again.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JoshuaEasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 30 May 2014
Thank you for your stay and review. We are pleased to hear you enjoyed your made to order omelet and the Biscuits game downtown. We want to apologize that you did experience some challenges with the premium floor snack credenza. Your comments will be shared with our engineering team.

We hope to see you again soon.

Thank you
Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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844 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Any
English first
Zagreb, Croatia
Level Contributor
147 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed 26 May 2014 via mobile

The hotel is very convenient to everything in the areas I for that it is recommended. I had problems with slow room service and not providing me with a receipt as requested. To top it off I received two unrequested wake-up calls at 5:30 and 6:00. When I told the front desk about it, her response was "you are welcome"!!! Huh???

Stayed May 2014, travelled on business
Helpful?
1 Thank Barry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 27 May 2014
Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry we were not able to provide you with the quality of services you deserve. Slow room service and unrequested wake-up calls are not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.



Thank you,
Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 May 2014

If you're not an HHA member, the amenities will cost you. Without membership, "free" internet is $9.95 per day. "Free" parking is $6.00 per use, with the price building as long as you stay there. You can enter the parking lot, and turn right around to get back out, $6.00. Stay in the lot for a day, $18.00. They have figured out the art of nickel and diming. Don't get me wrong, the stay itself was nice. Comfortable beds, nice people, good food; just the whole squeezing the extra money out of non-HHA members rubbed me wrong.

  • Stayed April 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Brett B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 6 June 2014
Thank you for your stay and comments. We are pleased you selected our hotel. Please note, Wi-Fi is available at our location, the cost is $9.95 per 24 hour use. We do provide complimentary internet for all of our Hilton Honors Members. If you are not a member, you can sign up for this free membership in a matter of minutes with our front desk. Wi-Fi is just one of several amenities you receive being an Honors member.

We are located in the heart of Downtown Montgomery, AL. Parking, at max rate, is $10.00 per day for overnight guests. Valet parking is a total of $15.00 per day. We also offer hourly parking, not to exceed $10 per day.

Please reach out to us with any questions or concerns. I would be pleased to speak with you offline regarding the $18 parking fee.

Thank you

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA, United States
1 review
5 of 5 bubbles Reviewed 16 May 2014

Great hotel with a great staff. Enjoyed all of the amenities of the hotel pool, restaurant, and great location. Restaurants are within walking distant. Very quiet hotel and surrounding. A two day stay with lots of memories

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 27 May 2014
Thank you for your recent stay and review. We are pleased you left with great memories!

See us again soon, thank you

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscle Shoals, AL
1 review
5 of 5 bubbles Reviewed 16 May 2014

Kudos to outstanding customer-focused staff--very friendly, helpful, regardless of time called upon to assist. Delish breakfast and evening reception for all guests. I wish I could personally recall the valet drivers' by name--they were superb.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank lecoffey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 6 June 2014
Thank you for your selection of our hotel. We are very pleased you enjoyed your time with us.

Thank you

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, Michigan
Level Contributor
852 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 bubbles Reviewed 15 May 2014

I spent two nights at the Embassy Suites for a work trip. Overall, the room was OK, but the service was excellent....and you can never go wrong with the embassy suites breakfast and evening managers reception.

To start off, the service was excellent. Everyone was very friendly, and very easy to work with. Especially with the constant stream of people in and out of this facility, the continued service was impressive. The shuttle to and from the airport is also a plus. The location is very good, near the riverfront, the baseball stadium, and the "Alley" entertainment and dining area.

The rooms themselves were OK. Of course, the "suite" part of the hotels name says it all about the living space....separate rooms and living areas we're define lay nice to have. A separate wet bar area with a fridge, microwave, and dual-cup coffee maker was also a very good asset.

The bathroom was nicely appointed, but a bit tight, with little room between the toilet and tub. My biggest "minus" overall, though, was the closet space....or lack thereof. There was only one very small closet for the entire room....I'm glad I was traveling by myself, since it was a tight fit in there, even with only two days worth of clothes. The beds (I had two doubles) we're OK.....I could not get Comfortable either night, but I think that was more mental than the physical accommodations. There was a decent selection of pillows of various firmness.

Overall, an adequate stay for business purposes, and if wouldn't hesitate to stay there again.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 27 May 2014
Thank you for your recent stay and review. We are glad we were able to meet your needs. We hope to see you again soon!

Thank you
Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trussville, Alabama
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

My first overnight trip with my wife and two friends to Montgomery was for a Dobbie Brothers Concert, yes we are that old. We loved this hotel, our room or suite was great with plenty of space to stretch out in. Very clean, fairly new with a helpful staff. Exercise room was a notch above most. Decor of hotel was nice. Proximity to our concert and places to eat was to die for. Montgomery is building an entertainment area around the downtown area with a baseball park, a very nice river front, good restaurants and night spots. We felt safe and secure, even at our late return time of 11:00 PM. Yea I know, like I said old!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 27 May 2014
Thank you for selecting our hotel while in town for the concert. We are right next door to the Impact Theater and are an easy walk across Tallapoosa Street. We are in close proximity to the restaurants and night life downtown, or if you just want to come back for a good night’s rest, we are your ideal location!

Thank you again
Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Property: Embassy Suites by Hilton Hotel & Montgomery Conference Center
Address: 300 Tallapoosa Street, Montgomery, AL 36104
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites

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