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“Great breakfast and beautiful suite.” 5 of 5 bubbles
Review of Embassy Suites by Hilton Hotel & Montgomery Conference Center

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Embassy Suites by Hilton Hotel & Montgomery Conference Center
Ranked #21 of 71 Hotels in Montgomery
Selma, United States
1 review
“Great breakfast and beautiful suite.”
5 of 5 bubbles Reviewed 29 June 2014

We were amazed at the spacious suite and all the amenities. Then we could go down the next morning to a free continental breakfast. What a deal! The suite was beautifully decorated and so spacious. There were two comfortable spacious beds and we couldn't have slept sounder after a night wedding and reception at the Union Station Train Shed right next door,which couldn't have been more convienent. It was just what we needed.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Elvema S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 30 June 2014
Thank you for sharing your feedback on Tripadvisor. We appreciate your comments and are glad the hotel and location exceeded your expectations. We hope to see you again soon!

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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844 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Any
English first
Austin
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 28 June 2014 via mobile

Best location in town, good breakfast, and the managers reception was a nice adder. Got upgrade but added more issues than upgrades. The real upgrades were in the lobby and around the area available to everyone and not in the room. Overall a nice hotel.

Stayed June 2014
Helpful?
Thank GaryPJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 30 June 2014
Thank you for your recent stay and review. We are pleased that you have shared your experience with others. We are glad you enjoyed our breakfast and evening reception.

I do understand there were some challenges with an upgrade; please reach out to me offline at your convenience as I would like to be able to assist with any of those issues. We also want to be able to possibly prevent something from occurring with another guest.

Thank you again for your stay.

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, United States
1 review
3 of 5 bubbles Reviewed 20 June 2014

Staff was courteous but messed up departure times on my 2 rooms. Key card problems during stay. Staff didn't fully understand system. Maintenance staff entered room abruptly. Good food. Clean hotel. Nice beds. Good TV once I figured out how to operate it. Good business center. Pretty grounds. Super atrium. Good bar service.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 23 June 2014
Thank you for your recent stay and comments. We are definitely pleased with the many positive items identified. We are always looking to improve service and are thankful that you shared your experience regarding the reservation process. It is definitely not our intent to make any mistakes when it comes to reservation requests for our valued guests and I apologize for any mishap's.

We hope you will consider us again while in Montgomery.

Thank you
Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 14 June 2014

Stayed a month on business. There is no parking in the area, only their own parking lot, which was regularly full because of the proximity of the Performing Arts Center and city events on the riverfront. If you get back to the hotel later than 7:00 you're S.O.L , driving around aimlessly until (hopefully) you spot someone coming out of the lot and beat whoever else was driving around aimlessly to the spot. Making it worse was that the hotel personnel didn't seem to give a hoot that their guests were so inconvenienced. And, get this, if you parked in their lot, left, then couldn't get back in, they still charged you the ten bucks. And, oh, by the way, their "system" to use your room key to enter and exit the lot regularly doesn't work. As a side note, their renowned made to order breakfast was good, but when the hotel is full, dozens squeezed into a tiny buffet area (with what seemed like a permanent "wet floor" sign in the middle) bumping and brushing everybody else like it was Times Square, except that the people in Times Square know how to behave in big crowds. Don't stay here!

Stayed June 2014, travelled on business
Helpful?
1 Thank ksm8651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 16 June 2014
Thank you for sharing your feedback. I first want to apologize for any trouble you faced parking at our hotel. That was definitely not our intent. The hotel does offer two parking lots associated with the hotel. There is a front lot, which is the lot I believe you are referring to, and there is a second hotel parking lot directly behind the hotel. The lot behind the hotel tends to be our overflow lot. I am sorry this was not explained better. Please note any guests having trouble with parking can reach out to us at the front desk, we never want anyone to have trouble or be incorrectly billed. If this was the case please reach out to me offline to discuss.

Thank you again for your stay with us in Montgomery, we hope to see you again soon.

Thank you
Brendan England
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freeport, Florida, United States
2 reviews
5 of 5 bubbles Reviewed 11 June 2014

This is a high-quality hotel, and I enjoyed a high-quality experience as a guest. I would stay at this hotel again. You have to pay to park your car, which was a new experience to me, but I suspect it was due to the location; downtown, where parking is at a premium.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kenneth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 16 June 2014
Thank you for your recent stay and sharing your experience with others. You are 100% correct regarding parking; due to our downtown location parking is at a premium. We do offer valet, self and hourly parking rate options.

Thank you
Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

This location is great for exploring downtown. Close walk for food, river walk and baseball. Room is typical Embassy Suite style. Nice breakfast options. Check in staff were excellent after a long day of travel. Room shows a little sign of wear but very clean and typical Embassy Suites style.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank STGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 16 June 2014
Thank you for your recent comments and feedback. We hope to see you back in Montgomery soon.

Thank you again
Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United States
1 review
5 of 5 bubbles Reviewed 9 June 2014

Embassy Suites is a great travel haven for our family of six. The suites offer a 2 bedroom and sofa option, which works well for the family. The breakfast is great. We were not able to enjoy the pool this time because we were just passing through, but we have enjoyed the pools at Embassy Suites in the past.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 16 June 2014
Thank you for your stay. We are glad the whole family was able to have an enjoyable time!

See you soon!

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Property: Embassy Suites by Hilton Hotel & Montgomery Conference Center
Address: 300 Tallapoosa Street, Montgomery, AL 36104
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites

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