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“Great Stay/Poor Event Acoustics”

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Embassy Suites by Hilton Hotel & Montgomery Conference Center
Ranked #25 of 72 Hotels in Montgomery
Somerset, United States
1 review
“Great Stay/Poor Event Acoustics”
Reviewed 18 August 2014

My stay at this hotel was very good. The staff was totally accommodating and the management went over and above to cater to our needs. During our event the acoustics in the next event room were incredibly loud and interferred with our speakers.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gwendolyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 25 August 2014
Thank you for your recent stay and feedback. We appreciate that you selected our hotel. I can assure you that your feedback has been shared with our events team so any updates or corrections can be made.


Thank you,
Brendan England
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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943 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Any
English first
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 August 2014 via mobile

This hotel is in DESPERATE need of a renovation. The rooms are nice size, the front desk lady was nice but this hotel shows age. Everything seems to be original, Good stopping point on the way to the coast.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Funtravler85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 19 August 2014
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. We’re happy to hear that you enjoyed our convenient location and that our front desk staff did a great job of delivering quality service to you. We hope to have another opportunity to serve you, if your travels bring you back to Montgomery.

Thank you,
Brendan England
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Missouri
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 August 2014 via mobile

We stayed one night on Aug. 3. Check in was very easy. Dinner was the best fried chicken I've ever had. Our room was big, clean and comfortable. Breakfast was excellent as well. There's no easy highway access it's a little difficult to get to.

Stayed August 2014, travelled as a couple
Helpful?
Thank jkking059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 11 August 2014
Thank you for your recent stay and feedback. We are glad you enjoyed our Fried Chicken in Montgomery Cafe. Move quickly and we may have seconds awaiting you when you return!


See you again soon!
Brendan England
General Manager


Please note, our front desk team would be happy to provide all of our guests with directions to any points of interests within Montgomery. Interstate 85 and 65 are within a half mile of the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, United States
1 review
Reviewed 6 August 2014

One of the best hotel stay I have ever had. Very nice and huge suites. Very clean, complimentary breakfast and complimentary happy hour were excellent. First time I have stayed at Embassy Suites and I will try to stay with them whenever I travel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Myra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 11 August 2014
We are glad you enjoyed your time with us. Thank you for selecting our hotel!

Brendan England
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

This has to be the worst Embassy Suites I've ever had the displeasure of staying in. Not only was the staff rude, there was mold in the showers, and the breakfasts were cold and soggy no matter when we went down. We attended the BOT Dining Out there, and not only was the dinner was an hour late, the food was sub-par (especially for the price!), and they hadn't taken into account any food allergies (I have a dairy allergy and the staff, even though they had been alerted to this, told me they couldn't serve me anything because it all had cream or cheese. I eventually received a sad piece of chicken breast and a handful of soggy green beans about the time the rest of the guests at my table were having their plates cleared). We should have taken the advice that one staff member gave us when we tried to get a discount and she told us after refusing to apply our code, "if you don't like it you still have plenty of time to book somewhere else." Don't be lured in by how close this is to Maxwell! Save yourself the trouble and go somewhere else!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Kanit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 11 August 2014
Thank you for sharing feedback on your recent stay with us. We are glad you chose our hotel during your stay in the area, and we apologize for the problems you encountered with cleanliness. We corrected the cleanliness issues and have provided feedback to our food and beverage team. We also addressed these issues with our housekeepers. We appreciate you allowing us to make it right, and assure you that if you give us another opportunity, you won't be disappointed in the future. We love the support provided by Maxwell Airforce Base and only hope to continue this relationship for years to come.

Thank you,
Brendan England
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, CA
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 August 2014

This was a nice hotel. I especially liked the interior courtyard. Elected to pay more for a corner room, which was larger and very quiet. We attended an event in the ballroom and the food was very good. Breakfast was excellent - lots of choices and cook to order available. The second morning I had to take a shower at 445 am and had no hot water. It's a good thing I wasn't able to write my review in the bathroom. I called the front desk and was told that maintenance didn't arrive until 7 am but I was calling just to inform them anyway. Hot water was restored very quickly apparently by someone else. The room itself seemed to have the remnants of a wallpaper border that was never painted over. We did have to call for clean towels because there really is no towel bar to dry them in order to use them the next day. I've seen this in several hotels and find it perplexing. I'm not going to use a wet towel.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DianeH84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 11 August 2014
Thank you for your recent stay and review. We are glad you enjoyed breakfast and your overall stay with us. We appreciate your candor and honesty regarding the brief hot water challenges. Please note, since our bathroom renovations, the towel hanger is now located on the back of the bathroom door. This can be easily overlooked.

We hope to see you again in the near future!
Thank you
Brendan England
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsboro, United States
1 review
Reviewed 31 July 2014

I will definitely be back. Hotel staff were great. Food at breakfast was wonderful. The made to order omelets or fried eggs was great. Many choices and the food was fresh and good.Location is centered to each place we wanted to go. I completely enjoyed the whole experience.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Desiree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan E, General Manager at Embassy Suites by Hilton Hotel & Montgomery Conference Center, responded to this review, 1 August 2014
Thank you for sharing your feedback and experience with others. We are glad you enjoyed your stay. We hope to see you again soon!

Thank you

Brendan England
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Hotel & Montgomery Conference Center

Property: Embassy Suites by Hilton Hotel & Montgomery Conference Center
Address: 300 Tallapoosa St, Montgomery, AL 36104-2552
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Montgomery
#17 Business Hotel in Montgomery
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel & Montgomery Conference Center 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more   less 
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Also Known As:
Embassy Suites Hotel & Montgomery Montgomery
Embassy Suites Hotel And Montgomery Conference Center
Embassy Suites Montgomery Hotel
Montgomery Embassy Suites

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