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DoubleTree by Hilton Hotel Montgomery Downtown
Ranked #9 of 71 Hotels in Montgomery
Atlanta, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“OK Place”
4 of 5 bubbles Reviewed 18 February 2014

OK place...about standard for a Double Tree. Getting in and out of parking was a hassle. Room cleanliness a little under average. Nice fitness room but way too hot and no portable fans. Nice, friendly staff. Overall, OK.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review, 9 December 2014
We are very sorry we didn’t provide the high quality of services you deserve. I have personally addressed our team in regards to your comments to ensure that the necessary actions are taken. I can assure you that we will resolve these issues immediately. Again, we apologize and we certainly hope to have another chance to serve you in the future.

Sincerely,

Brian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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589 reviews from our community

Traveller rating
    256
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    102
    47
    22
See reviews for
170
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265
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
  • Any
English first
Livingston, United States
1 review
5 of 5 bubbles Reviewed 18 February 2014

The room was spacious, clean, I loved the shower, and the bed was very comfortable. The staff was absolutely wonderful, very helpful and friendly. I would definately recommend this hotel to friends and business associates.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review, 9 December 2014
Thank you so much for your positive feedback! I will be sure to share your kind comments with our entire team. We are so pleased to hear you will recommended us to others. We look forward to seeing you back!

Sincerely,

Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
douglasville, ga, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 February 2014

the experience I had was totally unacceptable for any hotel/motel. the room I had was dirty and one mattress had pubic hair on it and another had what appeared to be rat droppings on it and when the maid came to clean the mattresses all she did was brush the stuff on to the floor. the dining area had a breakfast bar that appeared to be a free continental breakfast ended up costing me roughly 13.00 per person for nasty box tasting food and there was no sign that you had to pay for the breakfast. I don't think that anyone should go through what my friends and I went through.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review, 1 April 2014
Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.

Sincerely,

Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montgomery, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 February 2014 via mobile

Stayed here on a snowed in night, and everything was great!! The beds were awesome!! Woke up in the same position I fell asleep in. The room was nice and clean. The restaurant was busy due to nobody being able to leave but everything was good. Service was great and the food was awesome as well. I would recommend this hotel to anybody that needs a place to stay in Montgomery. A lot nicer than the others I've stayed at!!

Stayed January 2014, travelled solo
Helpful?
Thank Tikmutat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review, 1 April 2014
Thank you for your kind words and we truly appreciate you staying with us. I have shared your comments with our team. Your feedback is very valuable to us and we are always working towards providing the best experience possible.

Sincerely,

Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 February 2014

Good hotel for business travel. Nice Rooms, good service and good internet connection. Very comfortable bed and pillows. Easy walk to the bars and restaurants at the Alley. Fitness center is lacking but there is a decent YMCA a 3 minute drive away. Probably not an ideal place for family vacations – no pool.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Sean Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review, 1 April 2014
Thank you for your kind words and we truly appreciate you staying with us. I have shared your comments with our team. Your feedback is very valuable to us and we are always working towards providing the best experience possible.

Sincerely,

Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moody, Alabama, Usa
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

Had a great couple of days. No major issues. They could have had more help in the bar area. The bar tender had to double as a waitress in the restaurant. Also, the coffee in the lobby ran out several times. No a good thing on cold mornings.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review, 1 April 2014
Thank you for your kind words and we truly appreciate you staying with us. I have shared your comments with our team. Your feedback is very valuable to us and we are always working towards providing the best experience possible.

Sincerely,

Brian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
boca raton, United States
1 review
2 of 5 bubbles Reviewed 5 February 2014

Terrible noise and no working printers. I was very disappointed in the noise level coming from the room next to me. The walls were paper thin. The fact that there was no paper in the printers and then i was told that both printers were out of order was very disappointing.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian H, General Manager at DoubleTree by Hilton Hotel Montgomery Downtown, responded to this review, 1 April 2014
Thank you so much for your recent review. I understand that there were some issues that inconvenienced you particularly the noises coming the guest next to your room.

It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I can assure you that your feedback has been taken into consideration and that we are actively looking at different options of better soundproofing our property.

Again, I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.

Sincerely,

Brian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Montgomery Downtown

Property: DoubleTree by Hilton Hotel Montgomery Downtown
Address: 120 Madison Avenue, Montgomery, AL 36104-3624 (Formerly Madison Hotel)
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Montgomery
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Montgomery Downtown 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
The DoubleTree Montgomery Downtown hotel is conveniently located within walking distance of the Convention Center and in close proximity to area businesses and government offices. Upon check-in, you are welcomed with a warm Doubletree chocolate chip cookie. Enjoy an onsite fitness center, state-of-the-art business center, full-service restaurant and gorgeous views. ... more   less 
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Also Known As:
Madison Hotel Montgomery
Best Western Montgomery

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