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“Don't do it...just *don't* do it!!”

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Extended Stay America - Montgomery - Eastern Blvd.
Ranked #49 of 72 Hotels in Montgomery
Reviewed 4 November 2012

Cracked cealing, leaky faucets, soggy carpet, raggedy bathroom - for $50/night, you can do *much* *much* better!!

I stayed here for a quick business trip and I've actually stayed at this *same* hotel several years ago. It doesn't appear that the management has kept up with the wear and tear at all. To add insult to primal fear, the entire room seemed to have a "moist" quality that made me question whether the beds were clean. I didn't see any stains however, I kept thinking about that Dateline episode where they went into the hotel with a blacklight <shudder>...

  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank aisha1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott M, Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this reviewResponded 8 November 2012

We recently received a copy of your review of our Extended Stay America Montgomery - Eastern Blvd. location. Our company prides itself on providing great service and great rooms at great rates, which is why it was so disappointing to read your post. Please accept our most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition on the Hotel you describe is totally unacceptable and not at all representative of our quality standards. In response to your post, we have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Additional Information about Extended Stay America - Montgomery - Eastern Blvd.

Address: 2491 Eastern Blvd, Montgomery, AL 36117-1505 (Formerly Extended Stay America Efficiency Studios-Montgomery)
Phone Number:
Region: United States > Alabama > Montgomery
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #49 of 72 Hotels in Montgomery
Price Range: £40 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Montgomery - Eastern Blvd. 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay America Montgomery
Extended Stay Montgomery

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