I stopped at the Extended Stay on the Eastern Blvd, in Montgomery, AL. It was a last minute decision to stay overnight. Thank Heavens it was only one night. I booked the room around 10pm over the phone. The operator was very kind and the reservation was made rather quickly. However, when I arrived at the hotel the front office was closed!?! Lights off, blinds drawn and door locked. There was a notice stating I had to use a payphone located on the side of the building to ring the night attendant. I did and it took two calls to get her to answer. She straight up told me that even my room was booked and paid she would not be able to check me in. She said that when she gets to work (AT 7PM) all of the reservation are printed out and left for her by the staff member before her. I told her that my reservation was made after 7pm and that it made absolutely no sense why a person would be able to make a reservation after 7pm if they would not be able to check-in. She responded that people could check-in after 7pm but she couldn’t check me in b/c she did not have access to the computer. I’m sure I don’t need to tell you guys that she had a pretty apparent attitude by that last response she gave me. I then offered to give her my confirmation number and she said she “aint need it cuz aint nothing” she can do. All of this took place while I was standing outside, all alone at 11pm. I hung up on her and I called the (800) #. Thankfully, I ended up talking to the sales rep that had booked my room. He told me that he received frequent calls about this same issue at this hotel. He said he was going to contact the hotel manager and they would have this resolved. He was polite enough to stay on the phone until she came to the door which was 10mins into the call with him. (Yes, I checked my call log.) I received my room key that didn’t work. Surprise, surprise. A woman came peeping out of the window and said, “This room is occupied.” I went back down stairs and the office lights were on and the door was unlocked. To myself I wondered if she knew this room was occupied and was waiting on my return. But this wasn’t the worst of my stay. I got my new room key, and went upstairs. There were no bath towels or face rags in there. The bed sheet had a cigarette burn and an old unidentifiable stain. (Pictured below) I was pissed.
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- Also Known As:
- Extended Stay America Montgomery
- Extended Stay Montgomery