As you are aware, in Montgomery, Alabama that you have two hotels approximately a mile apart from each other I arrived at the one whereas my reservation was at the other one. The clerk was coarse “stating you don’t have a reservation here it must be the other one” and dismissed me and asked other customs “can I help you”? The clerk left me with no direction, so I asked the person in the parking lot for the location and direction to the Extended Stay America Hotel. Upon arriving, the clerk was very professional. The only available room was on the third floor. I am a disabled veteran, and I desired the first floor. She called the other property which stated that they will have a first-floor room if I could wait for a couple of hours. In a couple of hours, I checked in requesting kitchen supplies. The clerk said that she would get it to me later. I entered the room and pulled the cover back on the bed so I could relax because I had been traveling since 4 a.m. and arrived in Montgomery around 8 a.m. and finally get in the room by noon. I fell asleep upon waking up I saw cockroaches running around on the floor. I immediately called the front desk to make them aware of the problem. The clerk began to argue stating “we don’t have roaches” I said, “dam if you don’t." She stated I would call maintenance. I went to the bathroom and turned on the light the exhaust fan did not work and look at the shower where it appear to be mold around the top edge of the shower under the water sparker. Later I tried to use the iron it did not hold water I went to the front office to trade it in and the iron I received did not hold water. I asked for a stopper for the kitchen sink. The clerk said, “we don’t issue those." I laid in the bed that night in the dark and look at the door, light from the outside protruded in around the door letting heat in and air out.
I have stayed in many hotels in my lifetime and this experience was the worst ever.
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- Also Known As:
- Extended Stay America Montgomery
- Extended Stay Montgomery