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“Kind Service and Good Looks but Average Overall”

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Renaissance Montgomery Hotel & Spa at the Convention Center
Ranked #6 of 72 Hotels in Montgomery
Certificate of Excellence
San Mateo, California
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Kind Service and Good Looks but Average Overall”
Reviewed 26 November 2013

Everyone - from the front desk to those at The Exchange and whomever I walked by - was incredibly kind, helpful and sincere. It's also a beautiful hotel. The gym is okay but has a nice view. I have to say, though, that my stay was average because the hotel is lacking in attention to detail. My towels had holes, there were rust stains (I hope they were rust stains) in the tub and there were no wipes to clean down gym equipment. I may be nitpicking but this is not what I expect from a hotel that averages 4 stars.

Room Tip: If you're a light sleeper, I suggest you forgo the river view because you will hear each and eve...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ms_zelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike E, General Manager at Renaissance Montgomery Hotel & Spa at the Convention Center, responded to this review, 3 December 2013
Thank you for staying at The Renaissance Montgomery and thank you for your customer feedback. We appreciate the kind words regarding our staff service and your overall positive review of our hotel. We will certainly look into the other concerns you have noted and look forward to seeing you again. Best regards.
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582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 November 2013 via mobile

This hotel is extremely nice upon entrance. I stayed here the night before my wedding. It was a Friday and super packed. They have only one set of elevators. My room was on the 6th floor. To refrain from waiting on the elevators that continuously seemed to be overly crowded. I literally had to walk up six flights of stairs, luggage and all. Stayed here on my honeymoon night, requested a honeymoon package upon booking and they refuse to give it to us! The room seemed clean, yet there was dried urine all over the back of the toilet and floor. Don't think I'd stay here again seeming as though they didn't care to make us feel special on our wedding day.

Stayed November 2013, travelled as a couple
Helpful?
Thank Vandas1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike E, General Manager at Renaissance Montgomery Hotel & Spa at the Convention Center, responded to this review, 21 November 2013
Thank you for staying with us at the Renaissance Montgomery Hotel & Spa at the Convention Center. We have three guest elevators to access all guest rooms that are compliant to all codes. Due to large groups or conventions, the elevators will have a slow response time. Please call us at 334-481-5068 to discuss your other concerns.
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Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 November 2013

Went with my wife this past weekend and stayed only one night for a friends wedding. We got there a good 4-5 hours before check-in time as we left mid morning from Atlanta and arrived around 12:00 when check in time is 4:00. The front desk told us they would see what they could do about getting our room ready. We had to kill some time, so we left for to go find some lunch. The valets up front were very knowledgeable about the area and made a more than a few recommendations. We got a phone call half way through our lunch telling us our room was ready, despite the fact that the hotel was busy that weekend with the Ms. Alabama pageant being held there. The room was nice and clean with a great view of the river. We went downstairs and enjoyed a couple of drinks at the outside bar while watching football. It was a nice atmosphere and the bartender was providing excellent service. The next morning we had breakfast at the House restaurant. Food was ok, but the staff was wonderful and very attentive to our every need. We checked out shortly afterwards.

In the end, we had a great night. The service at the hotel was excellent, and we would recommend this place to anyone that may be traveling to Montgomery, AL.

Room Tip: Get a room facing the river if possible
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank takis0721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike E, General Manager at Renaissance Montgomery Hotel & Spa at the Convention Center, responded to this review, 19 November 2013
I am glad that you enjoyed your stay at the Renaissance Montgomery Hotel and Spa. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Encinitas, California
Level 6 Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 November 2013

A new property with a well trained staff. We had a nice view of the river and were able to walk to dinner. Breakfast the next day was good with quick service. Highly recommend this hotel. It is a quick walk to the Visitor Center where you can ride the city trolley.

Room Tip: Ask for a room with a river view.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phyl145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alabama
Level 5 Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 November 2013

This is my favorite hotel in Montgomery. The rooms are always spotless and and the tiled showers are huge. The valet parking service was affordable and very prompt.The breakfast at the House restaurant downstairs is wonderful! I look for reasons to spend the night in Montgomery just so we can stay here!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Alsabrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
Level 6 Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 November 2013

We stayed one night to see a concert in the Montgomery Performing Arts Center. It was the perfect place to stay. Easy parking (valet or garage - $12 for the garage). Once we parked in the garage we never had to leave the building. We had a nice view of the river from our comfortable room (with a very nice bathroom - with separate shower and tub). We ate in the reasonably priced restaurant (there is also a bar that serves food). We walked just past the hotel desk to the entrance of the performing arts center (all housed in the same building). All super convenient!

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank SusanzM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Georgia
Level 5 Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 October 2013

I was here Friday night Labor Day weekend. Great location!! We had a great view, room was clean and ready upon arrival. I used the spa while here and service was great. I purchased some items from their boutique and had drinks at the rooftop bar. The only negative is we were late getting in (about 12 am) and the eateries in the hotel had closed and nothing was open near location except for a Waffle House.

Room Tip: High room with view. Make sure you have eaten before everything close!!!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Misty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Montgomery Hotel & Spa at the Convention Center

Property: Renaissance Montgomery Hotel & Spa at the Convention Center
Address: 201 Tallapoosa Street, Montgomery, AL 36104
Region: United States > Alabama > Montgomery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Montgomery
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Renaissance Montgomery Hotel & Spa at the Convention Center 3.5*
Number of rooms: 342
Official Description (provided by the hotel):
Travelers looking for Montgomery, Alabama luxury hotels choose Renaissance Montgomery Hotel & Spa at the Convention Center. Our Montgomery, Alabama hotel's stunning architecture highlighted by modern amenities and a rooftop pool makes us a top choice for discerning guests. We are an Alabama capitol hotel situated downtown, near Maxwell Air Force Base, and we are a stylish hotel that features more than 103,000 square feet of meeting space, an 1,800-seat performing arts center, a 73,000-square-foot exhibit hall, and a 9,000-square-foot European spa. Comfort reigns supreme in each of our guest rooms featuring high-tech amenities, such as HD LCD TVs, wireless and touch screen phones, Wi-Fi, and a connectivity panel for all electronic devices. Enjoy delectable cuisine at The House restaurant in our hotel and mingle at The Exchange, our bar. ... more   less 
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Also Known As:
Renaissance Montgomery Hotel And Spa At The Montgomery
Montgomery Renaissance

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