Our visit to this hotel began with high hopes of a sweet Valentine weekend getaway, instead we got a drink with fuzz and hair in it on our first night's stay. After waiting ten minutes to get another one we got one minus the hair and fuzz. Saturday morning room service was an hour late and brought only half our order. Room was not cleaned that day until after 4:00 PM. Room service on Sunday morning was another fiasco. Only half order was brought and the rest was brought 20 min later. The music from outside was extremely loud till well after midnight. I called the front desk and was offered 20.00 credit. Extremely insulting. We use Mariotts in all our travels and we have never had the experience that we had here. Just think, if the manager at front desk had been a little bit smarter I would not be writing this scathing review!
- Official Description (provided by the hotel):
- Travelers looking for Montgomery, Alabama luxury hotels choose Renaissance Montgomery Hotel & Spa at the Convention Center. Our Montgomery, Alabama hotel's stunning architecture highlighted by modern amenities and a rooftop pool makes us a top choice for discerning guests. We are an Alabama capitol hotel situated downtown, near Maxwell Air Force Base, and we are a stylish hotel that features more than 103,000 square feet of meeting space, an 1,800-seat performing arts center, a 73,000-square-foot exhibit hall, and a 9,000-square-foot European spa. Comfort reigns supreme in each of our guest rooms featuring high-tech amenities, such as HD LCD TVs, wireless and touch screen phones, Wi-Fi, and a connectivity panel for all electronic devices. Enjoy delectable cuisine at The House restaurant in our hotel and mingle at The Exchange, our bar. ... more less
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- Also Known As:
- Renaissance Montgomery Hotel And Spa At The Montgomery
- Montgomery Renaissance