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“A Counter Perspective on Poor Service”

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Summer House on Romar Beach
Clemson, South Carolina
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A Counter Perspective on Poor Service”
Reviewed 13 July 2013

There have been several negative reviews regarding the rooms and the service. First, some of the condo units that are rentable are managed by a rental realty agency; it's NOT a hotel. Second, one of the fully furnished condo's my family rented lacked a coffee carafe for the coffee maker. We called the rental agency and they delivered a brand new coffee maker in less than an hour. I can't say anything negative about that kind of "Johnny-on-the-spot" service.

On a slightly less complementary note, one of the condo's was very well equipped and appointed; the other, not so much. I suppose that it depends on the owner that's renting the unit out as to how well the unit is equipped and decorated.

The beach is pristine and beautiful. The beach attendant was very accommodating and helpful, picking up trash and seeing to the needs of all those on the beach. He referred to the beach as his "office" and the beach goers as his "clientele." There are several different swimming pools and there was never a time when they were overcrowded or unpleasant. The exercise room was adequate. There are many attractions in the vicinity, including numerous grocery stores and novelty shops. It's worth the visit and stay.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lebo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
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  • English first
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English first
Nashville, TN
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 October 2012

Ok, so we just got back from Orange Beach..had rough rainy weather a couple of days...but this condo, COMPLETELY made the trip wonderful. I hesitated to review this unit...i wanted to keep it a secret...but i just couldnt help myself...we were just so pleased with it all the way around. First off, this condo is older, built in 1985...but the unit we stayed had recently been remodeled..and lets just say its nicer than any condo we have ever stayed in! The outdoor pool was so pretty...and large... a little cool for October, but the Indoor pool was AWESOME...and the HUGE hot tub, is as large as some indoor pools! It was soooo close to the beach that we felt like the water was right at our balcony...and the Balcony...well it was so big we could have set up 3 tables up there for dining. We spent alot of our time on that balcony watching it rain... the living room had lots of nice seating and a big screen tv with stereo, so we rented movies on the rainy nights and really took advantage of that. Kaiser Realty is who we went through and they are so super easy with drive-thru service! their cleaning service must be awesome...i didnt even see a speck of dust!! And we got a fall special, buy 3 nights get one free...so the 3 bedroom unit was actually cheaper than alot of 1 bedrooms i found in Gulf Shores.
I guess I will put the Unit #, but sure dont want it to be booked next time we need it! A1105 Summerhouse. SO nice... didnt want to leave...lets just say we miss it already! So glad I found this unit... we felt like we were dreaming every time we walked back into the unit!!!

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank vabbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 17 March 2012 via mobile

Down again for another great Spring Break. This is THE place for families. All condos 3 br/2ba, on the beach, fabulous balconies, heated indoor pool, crisp gorgeous outdoor pool, bathrooms at pool and SUGAR SAND. No loud parties, no commotion, no crazy -- just a great value and superb location. Kitchens are older unless renovated. Some awesome, some ordinary, all roomy, way fab for four and perfect for six. Has tennis & basketball, kids little play area, grills, wi-fi. Love it -- been coming for 25 years!

Stayed March 2012
Helpful?
3 Thank Fabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wentzville, Missouri
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 August 2011

My family stayed at Summer House in Late July 2011. We had 3, 3-bedroom condos on 2 different floors in building B. First off, the condos themselves were very average. There was nothing very special about any of them. They have average furniture, older kitchens, and large balconies. Our condo had carpet, which was a nice feature considering all the sand. The property has a nice outdoor pool and pool area. I did not visit the indoor pool but I was told by others that it was nice, but the building was very hot and humid and it made it tough to be in there and not be in the pool. The beach was nice. There are rental chairs and umbrellas available. You can set up your own canopies, but they can not be set up between the rental chairs and the water. One cool thing is that you can leave your canopy up overnight and it will not be removed. The property has easy access to shops, restaurants, etc. 2 of the 3 condos had large ice makers in the kitchens which was convenient.

Now the problems:
First-One of the elevators in our building was problematic the first day we were there. My parents were stuck in it (no air-conditioning) for over 10 minutes. I was told later on that there were constant elevator problems in building A
Second-There is "security" provided on the property, but that didn't keep more than a half dozen cars in the parking lot from being keyed overnight. After complaining we discovered that the property only has security until midnight and there are no cameras covering the parking lot. Also on the night that the cars were keyed the access gate to the property was stuck in the open position, although it is impossible to know if this was the reason for the vandalism. It was my understanding that the security company, and the property leasing company were both very unhelpful in trying to rectify this situation.
Also it should be noted that all 3 of the condos could easily be described as dirty. The housekeepers that clean between tenants were not very good.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank mkrieger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
florence,al
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 January 2010

My family and I have stayed at the Summer House in the same room 1101 every year for 5 years now. I am always pleased with my stay and would recommend it to anyone. It is enjoyable and not over crowded. The room is always updated and spotless. The 3 bedroom side unit is the best way to go with a big family.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nurseandrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 October 2009

To be fair to everyone, exceptions cannot be made for one family. We have sayed at Summer House for six years. Security works hard to protect and provide for everyone.
Summer House provides free secure parking directly across the street for anyone needing extra parking for boats, autos and RV's for their guests.

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank killer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oklahoma
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2009

We stayed in 1503a. My husband and I had not been to this area and were really looking forward to a nice vacation. We did not make the reservations our friends did. The unit we stayed in was advertised as a penthouse. It was all but a penthouse. The main disappointment was not having a balcony. I thank this property had to be the only property not to have balconies with all the units on the15th floor. And to make it worse the view was obstructed by dirty windows that didn't open. Also the beds were like sleeping on a board. The furniture was worn-out and uncomfortable and not very attractive. The appliances were out of date. The ice-maker did not work properly . The refrigerator froze everything. The dishwasher and washer made horrible noises when in operation. The outdoor swimming pool was only 3.9 ft. We saw other units on this property that were very nice. I would not recommend this unit to anyone.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Cleanliness
Helpful?
3 Thank opinionOklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Summer House on Romar Beach

Property: Summer House on Romar Beach
Address: 25020 Perdido Beach Blvd, Orange Beach, AL 36561-6215
Phone Number:
Region: United States > Alabama > Orange Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
Ranked #26 of 42 Speciality Lodging in Orange Beach
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Summer House on Romar Beach 3*
Number of rooms: 72
Official Description (provided by the hotel):
Summer House on Romar Beach brings families back to the Alabama Gulf Coast year after year. This long-time favorite destination in Orange Beach offers spacious 3-bedroom, 2-bath condos. Individual units feature a living room, fully equipped kitchen, washer and dryer and at least one bedroom faces the Gulf of Mexico. Summer House guests have full access to the large, split-level outdoor pool and spacious sun deck, indoor heated pool with an extra-large hot tub, sauna, covered poolside gazebo, and fitness room. Unexpected amenities such as Omni tennis courts, a putting green and a basketball court will keep you entertained. The kids even have their own playground near the indoor pool. Summer House is a short walk from area restaurants, shops, and grocery stores. Boat parking facilities are available. Renew your love of the Alabama Gulf Coast at Summer House on Romar Beach. ... more   less 
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Also Known As:
Summer House On Romar Beach Hotel Orange Beach

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