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“Awful service” 1 of 5 bubbles
Review of The Wharf

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The Wharf
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Awful service”
1 of 5 bubbles Reviewed 21 June 2014

Nice room. Customer service was awful!!! Check in was at 3. They kept saying room was not available. Didn't get in room until after 4. Called to see if something could be done and the only response was would you like a dirty room. Would not even let us speak to supervisor. This place sucks!! Do not rent!!

  • Stayed June 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mickeyfreak2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
    38
    11
    8
    6
    4
See reviews for
38
7
1
Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed 13 May 2014 via mobile

Staying here was amazing. We stayed here for our honeymoon and we couldn't have asked for better customer service. The condo was beautiful and everyone we encountered was very polite! Ask for Joan when you call. She helped us so much and even made us a welcome basket for after our wedding out of her own pocket!! Will definitely be back. If you want to see the beach from your room it's not for you. But you have an amazing view of the bay side with dozens of different boats coming in and out. And not to mention their pool is amazing!!

Stayed May 2014, travelled with family
Helpful?
Thank erinmcp001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 24 March 2014 via mobile

So far costumer service has been unbelievably bad. Very Rude over the phone. Nobody ever in office. Bad service in most of the attractions nearby also. FYI no hair dryers in room, bring your own. Room is nice though. Clean. Only into one day of our vacation. So hopefully it will get better.

Stayed March 2014
Helpful?
2 Thank CindyOwens34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockford, Illinois
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 21 February 2014 via mobile

Absolutely love staying at The Wharf. Why anyone would prefer the monotony of the waves to the constantly changing boat traffic on the intercostal is hard to imagine. And all of the entertainment you would want is right here - restaurants, bars, movie theater, arcade,exercise facility (well equipped and maintained), lots of sidewalks in a safe area to walk outdoors, and in the warmer weather a water park and tons more for the whole family. Secure building and excellent condos. And they love snowbirds with lots of activities such as free coffee and beignets in the mornings, $5.00 lunches, free bingo for great prizes, etc. We will definitely be back. Next year!

Stayed February 2014
Helpful?
3 Thank shaylac49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 1 December 2013 via mobile

My husband, daughter and myself stayed at The Wharf (Unit 909) for Thanksgiving and had a very pleasant stay. Unit was very clean and spacious. The master bedroom offers a King Bed with a very nice spacious room, closet and awesome bathroom! The 2nd bedroom offers a double twin bed room with a Jack and Jill Bathroom. This bathroom is a nice size as well. There is a washer/dryer combo in this unit as well. The kitchen amenities were just what we needed to prepare Thanksgiving dinner. There is a grill on the balcony, so we took advantage of it as well. Speaking of the balcony, it was a little too cold to sit out however it's a very nicely furnished balcony. It's also a great dolphin watching spot! It was very quiet on our floor. We also had a reserved parking spot. Overall, my family and I thoroughly enjoyed our stay!

Stayed November 2013
Helpful?
Thank MrsKimMorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alabama
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 3 November 2013

Stayed 4 nights. Dryer never got fixed in spite of staff saying it would be the next day (every day said "tomorrow"). Staff acted like they didn't want us there in the first place.

Condo itself (9th floor) was very nice. View stunk - just a man-made canal. A few dolphins showed up in a backwater one morning so that was nice though. Parking was a long way away. Light show every night with very loud music. Tourist trap shopping and overpriced tourist food in the shops. A condo unit owner and one waiter were the only nice people encountered there in 5 days. Rest acted horribly.

Room Tip: Get the highest floor you can.
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  • Stayed June 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank JustAnotherPhotog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

We stayed for 3 nights in unit 420 which is nicely decorated & just the right height. Our 10 year old loved the bunk area, but suggested adding a small TV. We never used the pullout couch, grill or kitchen, but it seemed well equipped (Lots of restaurants to walk to) It was nice to have a dryer for our pool towels (bring your own) because we went to the fabulous Oasis pool every day. We had to drag the kids away for dinner! Shuttle only runs on Sat/Sun in off-season, but we found it easier to drive. Parking was kind of a pain, since check-in/out is on 2nd floor, assigned parking on 3rd floor, and unit on 4th floor! If you're lucky you can park on the street below.
Only suggestion for this unit is please put up curtains (not just blinds) in Master bedroom because of lights from hallway and add a second mirror somewhere so us ladies can put on our makeup while the bathroom is occupied.
We brought our bikes and really enjoyed the Backcountry Trail, which has an entrance at the back of the nearby soccer fields. We also played golf at Peninsula Golf & Racquet Club and the greens were in great shape!
We had a fantastic weekend and can't wait to come back!!

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FLtiger86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Wharf

Property: The Wharf
Address: 4830 Main Street, Orange Beach, AL 36561
Region: United States > Alabama > Orange Beach
Hotel Style:
Ranked #20 of 41 Speciality Lodging in Orange Beach
Hotel Class:3.5 star — The Wharf 3.5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Hotels.com so you can book your The Wharf reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Wharf Hotel Orange Beach

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