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“Customer Service is non-existent”

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Escapes! to the Shores
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Customer Service is non-existent”
Reviewed 8 June 2013

The room we booked is not the room we received. When we spoke to the front desk, the supervisor was very rude. I would not stay at this hotel again. I do not recommend it to anyone. My family has travelled across the United States and stayed in all manner of accommodations; however, this is one we have no desire to repeat. Our room was supposed to have a full kitchen; however it had no stove, a mini-fridge (like you would put in a dorm), and a microwave. There was absolutely no view (even though we reserved a room w a balcony). We didn't even have a window, except one overlooking the hallway. The bottom line is, this was not money well-spent.

  • Stayed June 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
8 Thank MsArwen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 reviews from our community

Traveller rating
    34
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    5
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    9
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Warsaw, Missouri
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 June 2013

We stayed in unit 704, it was spacious and beautiful more than enought room for two couples and nicely furnished.
The reason for the lower review is that wifi service was unavailable during our entire stay. We were told service was being upgraded but we saw no evidence of that. Wifi was available in the office area on the third floor but only during the hours the lobby is open. My husband and another guest sat on the floor outside the third floor elevators one morning in order to get some work done. Calls to Kaiser reality our rental agent and conversations with staff brought nothing , not even apologies.
It should be further noted that my review posted on Kaiser's website has yet to be posted after 8 days. Perhaps only good reviews make it to the site

  • Stayed May 2013, travelled with friends
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Helpful?
5 Thank sksloz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2013

Stayed in a 1 bedroom that is set up to occupy 4. Living room is tiny, Murphy bed in living room is nice. The hallway from living room contains a kitchenette with no dishwasher or oven, only small cooktop with a mini fridge that you would put at your office desk. Decent bathroom, but no toiletries. No washer and dryer or all in one. At the end of the 5ft hallway is the bedroom with NO door! Bedroom is decent with a closet and a closet that houses the hot water heater and air conditioner, can you say annoying to hear the air turn on and off every hour, with a loud buzzing noise emitting from the A/C unit every time it turns on and off. No balcony and there is only one window that provides you with a view of the hallway only. Needless to say, if I had spent the money to stay here I would had been very pissed, but this is a new resort through Festiva. I would only stay here again if I got a two bedroom, provided that the issues were not the same in that type of room. The two pools are very nice and so is the exercise room. Direct access to the beach.

  • Stayed May 2013
    • Value
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    • Rooms
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Helpful?
4 Thank Walkere7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartselle, Alabama, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2013

We have had very pleasant experiences. Escapes! has excellent views with clean and roomy condos. It is like being at home. The grilling area and outdoor pool are very nice as well. I would love a room on the East side again.

Room Tip: Corner suites such as room 1201 have an amazing view with an unbelievable balcony. You will get many...
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  • Stayed June 2012, travelled with family
    • Value
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Helpful?
1 Thank stclabough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level 6 Contributor
151 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 8 April 2013

Many people will really like this condo. We have mixed feelings. This was our first time to the Alabama coast. The beach itself has beautiful white sugar sand. Condos are packed together far too tightly; but the beach is wide enough that it does not feel too crowded. But apart from some nice landscaping out front, there are no grounds to walk through. And you have to drive everywhere you want to go. The two-bedroom condos are really huge, but in a rather empty way, with large spaces devoted to a corridor (see photo). The second bedroom has no windows at all. Nice view of the ocean out front, but unfortunately, smoking is allowed on the balconies. Well-managed condo, good parking, nicely equipped. There was no Wi-Fi when we arrived. Three technicians and several hours later, service was restored, but it only worked well in one half of the condo. Good soundproofing for outside noise, but the master bedroom has plumbing noise: you hear every flush from above. And the air conditioning is very loud when it comes on. Two small pools. The outside pool is unheated.

Room Tip: If you stay here, try for a corner two-bedroom unit.
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  • Stayed April 2013, travelled with family
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Helpful?
3 Thank CalgaryMarcoPolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 March 2013

We were very pleased with everything Escapes had to offer on the grounds. The fitness center, pools (both indoor and outdoor), hot tub, grills and ocean access were all excellent. We were extremely disappointed, though, in our original room. We had rented a 1 bedroom apartment. After checking in, we realized that there were no outside windows in this small apartment. Very claustrophobic feeling. We spent one night in the room since the staff had already gone home. In the morning, we inquired about moving. The staff were not apologetic at all and told us to go look at another room. The 2 bedroom condo was incredible and we moved that morning. I feel that they have this problem a lot and need to advertise that there is no ocean or OUTSIDE windows at all in these small rooms. The rest of our stay was wonderful and would highly recommend this place, but you need to be willing to spend the money to stay in a larger room.

Room Tip: Rent a 2 bedroom condo. The 1 bedrooms are not worth it (no outside window).
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  • Stayed March 2013, travelled with family
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Helpful?
5 Thank JEC1224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Mississippi
Level 6 Contributor
106 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 March 2013 via mobile

This hotel is excellent. We stayed in a 2 bedroom suite. The view was impeccable. They had everything you needed in the suites.

The bedding was perfect and the towels are to die for. If you get a two bedroom suite you will be able to view the beach which is also to die for. Every time I come to Orange beach I must stay at the the Escapes. Book it now!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Rodericklrichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Escapes! to the Shores

Property: Escapes! to the Shores
Address: 24060 Perdido Beach Blvd, Orange Beach, AL 36561-3011
Phone Number:
Region: United States > Alabama > Orange Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 42 Speciality Lodging in Orange Beach
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Escapes! to the Shores 3*
Number of rooms: 6
Reservation Options:
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Also Known As:
Escapes! To The Shores Hotel Orange Beach

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