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“Nice Staff but the Hotel needs to be renovated and updated”

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Hilton Garden Inn Orange Beach
Ranked #6 of 20 Hotels in Orange Beach
Palm Beach Gardens, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Staff but the Hotel needs to be renovated and updated”
Reviewed 23 June 2014

I had a very nice 4 day vacation in Orange Beach. The staff members at the Hilton were very friendly and accommodation. I feel for the price that I paid, the room and hotel common areas should have been more updated. The rooms are very tired and the pool area a bit too small for the amount of guest. These days there should be a safe in every room. The vacation was still wonderful and beach was great. I recommend that every visitor take a drive to the farm areas in Elberta to check out the local farm markets. Children can feed chickens, pick the fresh fruit of the season and buy home made jelly, jam and hot sauce. Lots of fun.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnMPaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Director of Sales at Hilton Garden Inn Orange Beach, responded to this review, 25 June 2014
LynnMPaige,

Thank you for your candid review of your recent experience with us! I will pass you compliments along to the rest of our team. We appreciate your constructive criticism as well and will look into the items that you mentioned. We are in the process of doing some more updating to our hotel in the upcoming months. We do have safety deposit boxes available at our front desk upon request that are free to use for our guests.
Thank you again for your review and for choosing to stay with us! We hope to welcome you back the next time that you are in the area.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
plano, United States
2 reviews
Reviewed 23 June 2014

A nice hotel that was clean and neat. The AC worked great in our room and the hospitality was excellent. Beach was nice with white sand. A quite place to visit and have a great time with your family. Very simple to get to and without all the commercialization that usually happens at resorts. This was a small town .

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Director of Sales at Hilton Garden Inn Orange Beach, responded to this review, 25 June 2014
Matthew B,

Thank you for taking the time to review your recent experience at our hotel. I am happy to hear that you had a great time and enjoyed our comfort and southern hospitality. I will pass your compliments along to the rest of our team. Please keep us in mind the next time you are planning your beach vacation; we would love to welcome you back! Thanks again for you review and for choosing to stay with us!
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conway, United States
2 reviews
Reviewed 23 June 2014

Hilton Garden Inn Orange Beach offers great value/quality stay. Beach was awesome!!! Highly recommend hotel for anyone wanting all bells and whistles on the beach while giving good price per night. Keep up great service with very clean facilities.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Raymond H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Director of Sales at Hilton Garden Inn Orange Beach, responded to this review, 24 June 2014
Raymond H,

Thank you for sharing your recent experience with us! I am happy to hear that you had a great time and I will pass your compliments along to the rest of our team. Great service is our number one priority and I am glad that our staff delivered that for you during your stay. Please keep us in mind when you are planning your next beach vacation and we would love to welcome you and your family back to stay with us! Thanks again and we wish you safe travels!
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Huntsville, United States
1 review
Reviewed 23 June 2014

The location is great with food, and shopping nearby. It's on a good stretch of beach and the hotel is very quiet, with attentive and courteous staff. The only downside I saw is that there is typically a small wait for either of the two elevators, whether due to the number of guests ahead of you, or simply waiting for the elevator to arrive. But I must admit, this is very minor, because all the perks mentioned earlier heavily outweigh the elevator issues. I highly recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Todd D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Director of Sales at Hilton Garden Inn Orange Beach, responded to this review, 24 June 2014
Todd D,

Thank you for your candid review of your recent stay with us. I am happy to hear that you had a great time during your beach getaway. Thank you for your compliments, I will pass them along to the rest of our team. We are very lucky with our location being close to Gulf Shores and Orange Beach. We look forward to welcoming you back on your next trip to our area! Thanks again and we wish you safe travels!
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Mobile, Alabama
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 June 2014

We took the family to Orange Beach during the time of the Hangout Festival. I would probably not do that again. The crowd was college aged and it was too much of a party scene at the pool. We had to call the front desk because some kids were playing really explicit music at the pool. I couldn't even let my kids go out there. It took about 10 minutes to finally get them to turn it off. We waited forever for breakfast in the morning and were skipped a couple times while waiting. Beach is nice and pool was fun for the kids.

  • Stayed June 2014, travelled with family
    • Service
Helpful?
Thank trishbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Director of Sales at Hilton Garden Inn Orange Beach, responded to this review, 23 June 2014
trishbella,

Thank you for your candid review of your recent experience with us. The weekend of Hangout Music Festival is one of our busiest weekends, as it is everywhere on the beach. I do apologize about the music around the pool, but I am glad that our team was able to get the to turn it off for the other families that were around. August is a great time to bring the kids right before school starts or in the fall as well. Thank you again for your review and we hope to welcome you back the next time that you are planning your beach vacation!
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New Orleans, Louisiana
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2014

The staff were very nice and Raven at the front desk remembered our family. She was helpful with suggestions and patient with my son. Other staff were helpful with our needs and questions. I did have issues with our beds. They appear to be on the old side for a Hilton Property. I was grateful to get back home for that reason. We enjoyed the breakfast but confused on the pricing.
Once they charged the kids adult pricing and the next bill was for two child's breakfast. Then I read in another review Kid's eat free. So what's the real price? The beach was great and the area is still fairly close to busier areas. The noise level was not bad for a family friendly hotel.
Enjoyable, but please get new beds!

Room Tip: We were on the wing that is on the left side. It seemed quieter then the other wing. Pool noise wit...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nmcqueen75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Director of Sales at Hilton Garden Inn Orange Beach, responded to this review, 23 June 2014
nmcqueen75,

Thank you for taking the time to review your recent experience at our hotel. I am happy to hear that you had a great time and were pleasantly surprised. We will look into the bed situation that you mentioned and try to find a solution that fits the needs of our guests. I will pass your compliments along to Raven and the rest of our team.
With regards to breakfast, kids under 12 eat free, and all others (13 and older) are $9.95. If there were charges on your room and your kids are eligible for the free breakfast please feel free to call the hotel and we will take care of it for you.
Thank you again for your review and we look forward to welcoming you back the next time that you are in the area! Have fun today!
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Atmore
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 June 2014 via mobile

I was on the left side of the hotel and my balcony view was of another condo like 20 ft away. The 5th floor had dryer sheets taped to the walls every few feet to mask a terrible odor. Our a/c unit was exceptionally noisy. The bed was the hardest I think I've ever slept on. Also, the pool bar's patrons wandering around beyond inebriated do not contribute to a "family" environment. The best part is the beach access, which you have to navigate through drunks hovering around the pool bar to get to/from.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Hgsize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie M, Director of Sales at Hilton Garden Inn Orange Beach, responded to this review, 17 June 2014
Hgsize,

I apologize that your stay with us was less than excellent. Thank you for bringing the issues that you encountered to our attention. We will be communicating each item you mentioned to all of our department managers to ensure a fun, family friendly experience for each of our guests. We hope that on your next trip to the Orange Beach or Gulf Shores area that you would consider giving us another chance. Thank you again for your review and we wish you safe travels.
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Additional Information about Hilton Garden Inn Orange Beach

Property: Hilton Garden Inn Orange Beach
Address: 23092 Perdido Beach Blvd, Orange Beach, AL 36561-3000
Phone Number:
Region: United States > Alabama > Orange Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Orange Beach
#4 Family Hotel in Orange Beach
#4 Romantic Hotel in Orange Beach
#5 On the Beach Hotel in Orange Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Orange Beach 3*
Number of rooms: 137
Official Description (provided by the hotel):
From the moment you walk into our lush lobby – decorated in shades of green, with breezy curtains and paper lanterns that look as if they could float into the sunny summer sky, you’ll discover why our guests return to Orange Beach again and again. Our focus is on your family, and giving you everything you need to create unforgettable memories, from our convenient setting to our luxurious pools and hot tubs, comfortable rooms and hospitable service 24 hours a day. We’re committed to making your Orange Beach vacation one to remember, so be sure to introduce yourself and ask for anything you need to make your stay better. Our spectacular views and convenient location near Orange Beach and Gulf Shores, Alabama, also make our beachfront hotel a perfect place to host weddings, reunions or corporate events. We offer equipment rentals and complimentary amenities to maximize your meeting. With hot, made-to-order breakfast and limited lunch from our Garden Grille Cafe, a lobby bar and poolside tiki bar, free Wi-Fi and 24-hour business and fitness centers – not to mention that view – there’s really no reason to leave our Orange Beach Alabama hotel. But if you decide to get out, we’re centrally located near dining, entertainment, shopping and watersports. You can try anything from parasailing to paddle boarding just outside our doors. We want to help you get to know Orange Beach and fall in love with this remarkable destination for business and leisure travel. So tell us what you like to do, and we’ll tell you where to find it. We’re located near major local attractions in Gulf Shores, Alabama and Orange Beach, Alabama including Tanger Outlet Mall, The Wharf at Orange Beach, Waterville USA, Gulf State Park and Gulf Islands National Seashore. A garden’s path can take you anywhere. Start here. ... more   less 
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Also Known As:
Hilton Garden Inn Orange Beach Beachfront Hotel Orange Beach
Hilton Orange Beach
Hilton Garden Beachfront Inn Orange Beach
Orange Beach Hotels
Orange Beach Hilton

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