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“Great visit”

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Holiday Inn Express Orange Beach
Ranked #7 of 19 Hotels in Orange Beach
Birmingham, Alabama
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great visit”
Reviewed 3 February 2014 via mobile

We went down for the weekend and had a great visit. The ocean front room we had was very nice. The hotel is a bit dated but very clean. They had a nice continental breakfast each morning. The pool while cold this time of year would be great in the summer, however we did enjoy the hot tub for a while.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Csandridge18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 6 February 2014
Dear Csandbridge18,

Thank you so much for taking the time to let us know how your stay was with us. I am so happy to hear that you were able to enjoy the hot tub. Hopefully you will come back when it is warmer so you can enjoy the beach an the pool more. We hope to see you again soon.

Christina Gale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (188)
Date | Rating
  • English first
  • German first
  • Any
English first
Cullman, Alabama
Level 6 Contributor
116 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 30 January 2014

Somewhat typical Holiday Inn Express, nice lobby, larger than usual breakfast area, great location right on the beach. All of the staff we encountered were friendly and helpful. We arrived the day before a winter storm moved across the Gulf coast leaving a sheet of ice and dusting of snow on the roads and closing many businesses, so most of our time there was spent in our room. We had reserved an ocean front room with king bed and sofa bed so we would have a place to sit and read or watch TV. Unfortunately from the sofa we could not enjoy the view through the sliding glass doors nor could we watch TV which was on a chest next to the sofa. The room was a little crowded but if did have everything we needed - refrigerator, microwave, table with two comfortable chairs, sofa, and king size bed and the WIFI worked great. We appreciated the hot breakfast which offered a number of choices and the coffee available all day. The balcony would have been great if we could have sat outside; the view was beautiful. We will definitely return here, just hopefully in a little better weather.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 6 February 2014
Dear Sandra W,

Thank you for taking the time to provide us with candid feedback about your recent stay with us. That was one winter storm that we are not used it in this area and I am happy to hear that the service you received allowed you to enjoy your stay during such cold weather on the beach. I am sorry to hear that you found your room to be cluttered and I am personally working with our engineering department on how we can de-clutter the room. We hope to see you again soon when the beach weather is back.

Christina Gale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
IL
Level 3 Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 January 2014

Older 1990’s-era hotel located on the beach with a fabulous friendly staff that try very hard to please guests and make a pleasant visit. Made reservations months ago for a winter vacation break and they offered a special 7 day visitor winter package that was a great price and attracted my business. (You have to ask the hotel for it; not bookable online.)

My room assigned on West end of the 3rd floor was large, with a gulf view, and a piece of the sunset only partially blocked by high-rise condo buildings (common up and down this section of the coast). However WIFI only works on top floor of 6 story hotel, and in the lobby, so I requested a move. Another couple instead spent every evening in the lobby with their tablets and laptops...not very comfortable or private to me.

This request for a room with WIFI resulted in a move to the East side of the hotel to the smallest room in the hotel…shorter on the balcony-end by several feet from the rest of the hotel. This “setback” kind of results in “tunnel vision” view of the gulf since a large tall condo sits directly to the East, and the walls of the next room block all views to the West of the room. However, you can still see the Gulf and it is a gulf-front room. Pool and whirlpool are below between building and gulf beach access. Whirlpool is warm and very good mix of air and water jets. Two interconnecting pools were too cold during my visit...they need to crank up the heater at least 10 more degrees to avoid guest hypothermia condition.

The pop machine and ice machine were directly across the hall from my room, and the ice makes constant noise dropping and clanging. Loudest ice machine I have ever heard in all my travels. Request any room away from the ice machines. Two elevators, and the one at the rear gets the most use because it is also the service elevator for the staff. It is a rather slow old Otis model, but it works.

The hotel has basic old HI design…hall right down the middle with rooms on both sides, and across the end of the hall (the gulf-front rooms). Rooms on the East side are clearly less desirable due to large condo next door. They are missing a great marketing tool that could offer "poolside" rooms on the first floor if they removed the permanent metal railings that are the same as the upper floors use to create a "balcony". During the season, those rooms would be a hot item with walk-out access directly to the pool. Otherwise the first floor rooms are LESS desirable due to noise and foot traffic.

Breakfast was the same every day…powered eggs with only the meat changing: sausage, bacon, and ham. The signature HI Express cinnamon roll is great, but they ran out of them some mornings and they were not replaced before we left the breakfast room.

Room Tip: Ask for West end as far from ice machine as you can get.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 6 February 2014
Dear Jamesham,

Thank you for taking the time to provide us with candid feedback about your recent stay with us. I am so very sorry to hear that you encountered a few issues during your stay with us, Please be assured that i have addressed the wifi issue and the issue with the cinnamon rolls with the staff to ensure this does not occur to any other guest. It is because of comments such as yours that we are able to improve our service to our guests. Please feel free to contact me at cgale@innisfree.com if you are ever back in the area. We hope you come back to see us again soon.

Christina Gale
General Manager
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Level 6 Contributor
94 reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 25 January 2014

Great valve, service, location. Right on the beach, we will definitely be returning to this one. My only compliant would be to expand the breakfast a little. But, I didn't book it for the eats. The location is the best...

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Dale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 28 January 2014
Dear Dale D,

Thank you very much for letting us know how awesome your stay was with us. It is so great to hear how you enjoyed your stay with us. We will make sure take into consideration keeping our breakfast bar open a little longer so we can ensure all of our guests get an opportunity to enjoy our express start breakfast in the morning. We hope you come back and see us again soon.

Christina Gale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fremont, Ohio
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 January 2014 via mobile

Had a very good breakfast, beautiful location, nice clean room. We had an issue with the ice maker in the hallway, it was very loud, the manager comped our room without hesitation and apologized. Over and above anything we expected.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 28 January 2014
Dear Kimberly

Thank you so much for taking the time to let us know how your stay was. I am so very sorry to hear that the ice machine was very loud by your room. However, I am happy to hear that the Assistant General Manager, Fred Barnett, was able to make your stay better and went above and beyond to ensure you were happy with your stay. i will definitely make sure to let him know what a great job he did. We hope you come back to see us again soon.

Christina Gale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland TN
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 January 2014

We can't say enough about our recent stay at Holiday Inn Express Orange Beach-on the Beach. The room was great - with a wonderful view- the staff was OUTSTANDING and so accomodating to our every need. We have stayed there before and this is the reason we came back. This will be our place from now on. Thanks for making our vacay a wonderful experience!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank memorygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 22 January 2014
Hi Memorygirl,

It is so great to hear that you were able to come back to the hotel to have your perfect getaway. Our staff will be very excited to hear your awesome comments from your recent stay. We can't wait for you to come back again for another perfect getaway. Hope to see you again soon.

Christina Gale
General Manager
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Jasper, Georgia
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 December 2013 via mobile

My husband and I have made the trip to Orange Beach for the last couple years for our anniversary in December. We have found this hotel to be one of the best in several categories, #1 being customer service and #2 being location. This trip was no exception as customer service went over and above in relocating us to a more "perfect" room with gorgeous view of the gulf than the one we had been assigned originally. Many thanks and much appreciation to Fred and Taylor for helping with the room change. And a very special thanks to Michelle for making my husband's day with special breakfast orders of his favorite, bacon! We enjoyed our stay tremendously for our 12th anniversary and the staff at this Holiday Inn Express was awesome! The Green Family, Byram, MS

Stayed December 2013
Helpful?
2 Thank BJSmith55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 30 December 2013
Dear BJSmith55,

Happy 12th Anniversary. Thank you for coming to our hotel to celebrate your 12th anniversary. I am so happy that Fred, Taylor, and Michelle went above and beyond to make sure you had a great memorable experience. Your kind words will be celebrated with them and with the staff. We hope to see you next year to celebrate your 13th anniversary.

Christina Gale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Orange Beach

Property: Holiday Inn Express Orange Beach
Address: 24700 Perdido Beach Blvd., Orange Beach, AL 36561-3064
Phone Number:
Region: United States > Alabama > Orange Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Orange Beach
#7 On the Beach Hotel in Orange Beach
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Orange Beach 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
At the Holiday Inn Express beachfront hotel in Orange Beach, Alabama, everything’s as pretty as a postcard. In our little corner of the world, the sand feels soft as sugar, and the water calls your name with every wave. Jumping into the Gulf of Mexico is like sipping a cool glass of lemonade, only sweeter. When you visit us, you’ll feel like you’ve found a long lost friend. Find out for yourself what the locals have already discovered … that every day can feel like paradise on the Gulf Coast of Alabama. Steps from our door, you’ll find as much or as little recreation as you desire. So whether you choose to lie in the sun or make a splash in our beachfront pool, our hotel is the perfect place to lose an afternoon (or five). We’re close to popular local attractions in Orange Beach and Gulf Shores, Alabama, including the Amphitheater at the Wharf, Waterville USA, Gulf State Park and the Gulf Islands National Seashore. Our Southern hospitality will make you feel right at home. So come on down and see us, y’all. ... more   less 
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Also Known As:
Holiday Inn Express Orange Beach-On The Beach Hotel Orange Beach
Holiday Inn Orange Beach
Orange Beach Holiday Inn

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