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“Disappointed!”

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Holiday Inn Express Orange Beach
Ranked #7 of 20 Hotels in Orange Beach
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disappointed!”
Reviewed 27 June 2014 via mobile

I really thought this would be a great place to stay after doing some on-line checking. Boy, were we disappointed. First off, I will say the staff was very friendly and courteous. The breakfast area was well-maintained and food was good. Now for the bad. There was a shortage of baggage carts so we had to carry most of our belongings in and out. Both of our rooms were skipped over one morning. Certain items were not replenished in my particular room. One evening, we arrived back at the hotel after 11:00pm and not a parking spot available. We ended up parking near tow away zone. A sign advising where outflow parking is available would have been nice. Next morning, I was paged at 8am to have vehicle moved or it would be towed. Moved vehicle, had breakfast, went back to the room and neither door key worked. Also, the sixth floor hallway felt like the outside temp. HOT! I know heat rises but come on. And last but not least, the ice machine did not work properly on the 6th floor so had to go down the stairs to 5th for ice. Needless to say, we won't be staying at this hotel again.

Stayed June 2014
Helpful?
1 Thank Cprime17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 2 July 2014
Hi Cprime17,

Thank you for taking the time to provide us with candid feedback about your recent stay with us. I am so sorry to see that you were disappointed with your stay and that you encountered so many issues during your stay with us. Our staff takes great pride in ensuring all of our guests have a great memorable experience and I am sorry to see that yours was not the case. Please be assured that we are in the process of purchasing new and additional luggage carts for our guest to use. In the mean time I have asked all of our staff that if they see an used cart to please bring it immediately to the lobby for guest use. Also I have I instructed the front desk and the entire staff on where the over flow parking is if in case we ever come into a situation like yours again in the future. I have also met with our Chief Engineer on the Ac and Ice machine issues. I hope that in the future you will come back to see us so we can show you how we wow our guests and have improved on the issues you encountered.

Christina
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
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English first
Dora, Alabama
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014 via mobile

Our room was so hot. It was almost unbearable! We had to go buy mini fans to stay cool in the room. The whole floor was extremely hot and the hallway was like a sauna. The nice thing was out view and the pool. I will not be staying here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bpw1823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 2 July 2014
Hi bpw1823,

Thank you very much for taking the time to let us know how your stay was with us. I am so sorry to hear that your room was very hot along with the hallways. Please be assured that I addressed both issues with our Chief Engineer to make sure we correct these issues so another guest does not have the same experience. We take our guests feedback very serious and I am grateful you took the time to let us know how we can improve our service to our guests. We hope you will give us another opportunity int he future to serve you and your family. n

Christina
General Manager
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Birmingham, Alabama
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2014

My family attended a wedding which took place on the beaches of Gulf Shores at the Holiday Inn Express. Several of my extended family stayed there and all were quite pleased. The hotel itself is modern and comfortable, the rooms are spacious and comfortable as well. Would certainly consider staying there on return trips to the area.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 2 July 2014
Hi Robin S,

I am so happy to see that you were pleasantly surprised and that your extended family stayed with us and was quite pleased as well. Thank you for letting us know how your stay was and We can't wait to see you again soon.

Christina
General manager
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Level 5 Contributor
65 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 June 2014

We had been here before and had hit a few snags. We came back after an invite by Manager Christina Gale. We were very impressed on this trip. Our room was impeccable and we enjoyed being there very much. Customer service was always very helpful. Our room was cleaned to our liking and the complimentary breakfast was kept hot and full. At the busiest times they were still able to keep up. If you haven't tried the cinnamon rolls, they are to die for! As I said, beach get away, so we spent a lot of time on the beach. Denton is the young man in charge of beach services. He makes sure your seats are clean and all trash is cleaned up. He watches the sun and moves your umbrella as the sun moves. Unless of course you want the sun on you. The pool is very interesting and landscaped very nicely. It does include a hot tub and a bar with tables and umbrellas. Family oriented and our style as I say. We are an older couple that enjoys having families around and we don't mind children that remind us of our grands. If you want a gulf view room be sure to ask for it. The hotel is directly on the beach. You only walk out the door around the pool and you are on the beach! Very conveniently located to all restaurants and attractions.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mcculy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 23 June 2014
Hi Mcculy,

Thank you so much for coming back to our hotel for your beach vacation get away. I am so happy to see that you had a great memorable stay with us. I know last year you had a few snags during your stay and I am so happy to see we were able to make up for that during this stay. I will make sure to celebrate with the staff a job well done and we hope you come back to see us again soon.

Christina
General Manager
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Birmingham, Alabama
Level 6 Contributor
130 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 21 June 2014 via mobile

I stayed here this week on business. Hotel was clean, staff friendly and accommodating, breakfast was good. The pool area is nice and a great place to sit and hang out with friends. It was kind of crowded but that's to be expected this time of year. The only issue I encountered was the hallways, elevators and stairs are hot. Even the housekeeping staff looked uncomfortable while cleaning rooms, pushing carts, etc. I'd stay here again.

Stayed June 2014, travelled on business
Helpful?
Thank firemshll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 23 June 2014
Hi firemshll,

Thank you for taking the time to let us now how your stay was with us. It is so great to hear that you found the hotel to be clean, great service, and that the breakfast was good. I am sorry to hear that the hallways were warm. We are actually in the process of replacing the roof top ac unit so that the hallways will stay cooler for both our guests and our staff. Again that you so much for letting us know how your stay was with us and we hope you come back to see us again soon.

Christina
General Manager
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Scottsville, Kentucky
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2014

Place was very clean. Bar had amazing drinks. Husband loved the bloody mary's with the bacon as a garnish. Very good location. We can't wait to go back only wished they had condos there. Great place to stay!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank darenda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 23 June 2014
Hi darenda h,

Thank you so much for taking the time to let us know how great your stay was and how you will be back. I will make sure to let Billy know how great the bacon bloody Mary's are and that you loved the drinks he prepared. We cant wait for you to come back to see us again soon.

Christina
General Manager
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Knoxville, Tennessee
Level 5 Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 June 2014

Dominque and Monica - were best customer service and staff ever! They saved the weekend when we were inconvenienced by a not-so-nice travel company customer service when some communications apparently went "south". We should have used our reliable Trip Advisor, but used a friend's advice to book with another website; first mistake. Second mistake: Not talking to the hotel when our late arrival presented problems with the booking company and we could not get the travel agency to accommodate a needed change in the room arrangement. As an older couple on limited budget, we had taken our first retirement trip to the Orange Beach area and booked through a travel website other than Trip Advisor only to discover, disappointingly, that the travel company lacked understanding of what we were looking for in a "get away" even after talking to the travel agency's "online-assistant". The conversation ended badly with the travel company telling us , and I quote..."Do whatever you think is necessary as it will not affect us...your credit charge has already been processed." Money before service. Never fear, when real customer service agent and staff ( Dominque and Monica) for Holiday Inn Express gave us a call to see if everything was all right we rediscovered what "SERVICE" really was by the "human" factor, When I broke down to tell Monica about the miscommunications, Monica came to our rescue and made changes that were nixed by our now "Former" travel company and without extra charges. Changes were happily done by Holiday Inn Express to ensure our stay was excellent. As a result, the beach view from our room, the breakfast, the speedy wi-fi, and especially the HUMAN touch given as an intervention to correct the travel company's oversight to these needs gave our get away the memory that will last for the rest of our lives; one that literally had us smiling while watching the sunrise on the ocean. Thank you Holiday Inn Express Customer Service and Staff at Orange Beach AL...you were the much needed "touch" that made our stay wonderful. Our Golden Years inaugural travels were made truly golden by your intervention. We look forward to returning in the coming years.

Room Tip: Do not be afraid to call upon the hotel's customer service and front desk. The employment of gre...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ClassroomDoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christina g, General Manager at Holiday Inn Express Orange Beach, responded to this review, 23 June 2014
Hi ClassroomDoctor,

Thank you so much for taking the time to let us know what great/best customer service you received at our hotel and how much you enjoyed your stay with us. I am so sorry to see that you had a lot of difficultly with the website you made your reservations through. I am so happy to see that Monica and Dominique were able to over come that obstacle for you and create a memorable experience for you. Creating a fun memorable experience for our guests is our top priority and you could not have described it better when you said the human touch. We want to make sure all of our guests have an experience such as yours and We thank you so much for taking the time to share your experience with us. We hope you come back again soon.

Christina
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Orange Beach

Property: Holiday Inn Express Orange Beach
Address: 24700 Perdido Beach Blvd., Orange Beach, AL 36561-3064
Phone Number:
Region: United States > Alabama > Orange Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Orange Beach
#7 On the Beach Hotel in Orange Beach
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Orange Beach 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
At the Holiday Inn Express beachfront hotel in Orange Beach, Alabama, everything’s as pretty as a postcard. In our little corner of the world, the sand feels soft as sugar, and the water calls your name with every wave. Jumping into the Gulf of Mexico is like sipping a cool glass of lemonade, only sweeter. When you visit us, you’ll feel like you’ve found a long lost friend. Find out for yourself what the locals have already discovered … that every day can feel like paradise on the Gulf Coast of Alabama. Steps from our door, you’ll find as much or as little recreation as you desire. So whether you choose to lie in the sun or make a splash in our beachfront pool, our hotel is the perfect place to lose an afternoon (or five). We’re close to popular local attractions in Orange Beach and Gulf Shores, Alabama, including the Amphitheater at the Wharf, Waterville USA, Gulf State Park and the Gulf Islands National Seashore. Our Southern hospitality will make you feel right at home. So come on down and see us, y’all. ... more   less 
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Also Known As:
Holiday Inn Express Orange Beach-On The Beach Hotel Orange Beach
Holiday Inn Orange Beach
Orange Beach Holiday Inn

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