We selected this hotel based on the reviews. It took at almost 25 minutes to get checked in. An older man checked us in, acted like we were disturbing whatever he was doing and obviously isn't very familiar with the system they use. It was quite stressful. On a good note, the room was tidy and smelled fresh. Beds were fabulous! It was refreshing to see someone bright, personable and attentive at the desk the next morning. Pam was very pleasant. Within 5 minutes, she had us signed up for their Reward Program, explained how it worked, printed us a temporary card and checked out. Even going to our car, a gentleman who was either a grounds keeper or maintenance man thanked us for staying with them. Between Pam and him, they really made the morning road trip (that we were dreading) kind of nice. Thank you!
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