First of all, let me state that I did not stay at this hotel, as you will soon see why if you continue to read on. My boss had booked me this hotel through Hotels.com 3 hours before I "checked in." When I came in, Mr. Charles, who seemed nice at first, greeted me. He tells me that the system says I am from Dallas,(I am from Birmingham, AL) He then tells me that the Mastercard my boss used was declined, (My boss uses a Visa fyi). I then tell him that it should've been Hotels.com paying Microtel, not my boss and then he tells me, once again "Well it was declined sir" and then just continues to stand there. I then call my boss to inform her that her payment may not have been accepted. So, hoping to resolve the situation, I hand my boss over to Mr. Charles. He then basically explains to her that this is between us and Expedia(again it was Hotels.com) and then tells my boss that I have an attitude problem. This guy clearly did not want our business. He did not understand the concept that the customer is always right even if theres a conflict with a third party. No, instead he tells us that this is between us and the third party and then sticks his nose where it doesn't belong by telling my boss that I have an "attitude problem." So I told him not to worry about it and I stayed at the Hampton Inn down the street, who were more than willing to hear, no matter how much it may have pained them, my story and book me a nice room. They understand customer service........Microtel in Ozark and Mr. Charles do not.
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