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“Familiar place in a new area” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area

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Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area
Ranked #3 of 9 Hotels in Phenix City
Certificate of Excellence
North Carolina
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Familiar place in a new area”
4 of 5 bubbles Reviewed 16 October 2013

We visited the area for a graduation ceremony and naturally settled on a Holiday Inn Express due to its familiarity. The hotel was as expected: clean, comfortable, and uniquely designed. Our time at this hotel was definitely an enjoyable experience. If we are in the area again, we'll be back.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DanPauEli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen C, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, 17 October 2013
Thank you so much for your recent stay at the Holiday Inn Express & Suites Phenix City. We really appreciate the review and the nice comments that you have shared. Is there anything we could do at the property that would turn your four star experience into a five star experience? I would love to hear any feedback that could better your next stay at the property and stays of all our guests. If possible and if you wouldn't mind, please reach out to the property direct and let's discuss how to make an even better experience for you in the future. Thank you again for your recent stay and I look forward to hearing from you about your experience.
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214 reviews from our community

Traveller rating
    161
    36
    11
    3
    3
See reviews for
106
26
11
45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
High Point, North Carolina
1 review
5 of 5 bubbles Reviewed 9 October 2013

Our stay was very nice at this hotel. We had good service, great breakfasts both days we stayed, and we even got to get in the awesome pool during warmer weather days! It was a relaxing hotel stay - the property is much nicer than most other hotels we have been to and the staff was always friendly and accommodating! We would recommend this hotel to any of our family and friends.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank scates2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen C, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, 13 October 2013
We are so glad to hear that you had a relaxing stay during your recent trip to Phenix City. We strive to bring the best in customer service in all areas of the property. Please do not hesitate to call us directly to book your next reservation and we would love to serve you again as our guest. Thank you for sharing your thoughts on the property and safe travels.
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Atlanta
1 review
5 of 5 bubbles Reviewed 8 September 2013

Holly is the best! She works at the front desk, when you go ask for her! I got lost coming to the hotel and she gave me great directions and even stayed on the phone with me til I got there. Once I got there I have several questions and she gladly answered them. She was so friendly and nice, it made me feel right at home. The hotel is nice, peaceful and clean. I had no problems. I would definitely come back!

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jasmine312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen C, Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, 23 September 2013
It is a delight to hear that we were able to accomodate your lodging needs on your last trip to Phenix City. We always love to hear that we were able to help the trip go better, and we are looking forward to your next stay. Don't hesitate to give us a call for directions if needed, we always love to help. Thank you for staying with us and for the positive feedback.
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Abbeville, Georgia
Level Contributor
227 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 3 September 2013 via mobile

Stayed here after AU opening game. After a late night we asked for late check out time and was given a 1300 as requested. Next morning housekeeping was knocking on our door at 10a, then again about 15 minutes later which was followed by two phone calls from front desk before 12 noon. Needless to say I was not happy. We checked out at 1215. Bed linens were dingy. As loyal HIExpress customers, This is not what we are accustomed too.

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Debra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, 20 September 2013
Dear DebGReeves,

Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We regret the inconvenience you had with the service you received. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
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Manawa, Wisconsin
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 20 August 2013

This hotel was very nice. It was clean and nicely maintained. the breakfast was great. But, what really makes this place stand out from the other hotels I have been to, was the service. The front desk lady when we checked in was so pleasant. In the morning, we stopped at the front desk to ask a question and the front desk lady in the morning was more than happy to help. The lady working in the dining area in the mornings was so happy to be there and so extremely pleasant. We brought my nephew back to the hotel for family night (he's in the army), and they told us we could go ahead and sit in the dining area with all the family so we weren't all jammed into our hotel room. I was amazed at how nice everyone was. I have never seen such wonderful service at a hotel. If I had to say one thing wasn't awesome, it was the wi-fi. We were on the fourth floor in an end room, and I don't think the wi-fi signal could reach that far very well. But that was minor. We would definitely stay here again!

Room Tip: If you need Internet, don't get a room on the end on the 4th floor.
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank carerickson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen C, General Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, 23 September 2013
I would like to thank you for taking the time to reviewing the property and for staying with us during your travels. We strive every day to greet each guest warmly and to provide the best in customer service. I will make sure to share this with the entire staff to make sure they know that their efforts are well recieved. I would like to also thank you for the feedback on the Internet Service and will use this information to provide a better experience going forward. Thank you again for staying with in Phenix City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 22 July 2013 via mobile

There is nothing special, but certainly nothing bad about this hotel. It is a standard Holiday Inn Express. It is pretty new and pretty clean. New style rooms. Phenix City is an unimpressive location, but if you must stay, I would recommend this hotel.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Roadyeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, 7 August 2013
Dear Roadyeti,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the room accommodations. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. We appreciate your feedback and your business.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rigby, Idaho
Level Contributor
292 reviews
277 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 bubbles Reviewed 19 July 2013 via mobile

I was looking forward to my stay at this newer hotel. I enjoyed the nice exterior, and the inside spaces were inviting also. The TV had over 100 channels, with a dozen or so in HD. The property needs to step up the pest control efforts, as I saw then killed a large spider on the wall of my room. The light in the bathroom made a loud annoying hum whenever it was on. And despite paying more for a larger room, and being platinum with HGI Rewards, I was given a room whose window was completely blocked by the hotel's front entrance roof. I will not return to this property on my next trip to Columbus.

Stayed July 2013
Helpful?
Thank ajnuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area, responded to this review, 6 August 2013
Dear ajnuff,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area

Property: Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area
Address: 1702 Highway 280 Byp, Phenix City, AL 36867-5445 (Formerly Holiday Inn Express Hotel & Suites Phenix City - Columbus)
Phone Number:
Region: United States > Alabama > Phenix City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Phenix City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Phenix City-Fort Benning Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Phenix City, AL Holiday Inn Express near Columbus, GA welcomes you. Our hotel in Phenix City, AL provides an ideal location near many area points of interest, such as Chattahoochee Valley Community College, the River Center for Performing Arts and Forts Benning & Mitchell. Your family can enjoy a relaxing stay at our hotel in Phenix City, right across the river from beautiful Columbus, GA & near many attractions including the Civil War Naval Museum, Idle Hour Park, the Phenix City Amphitheater & the National Infantry Museum at Fort Benning. If shopping is your preference, check out Peachtree Mall in Columbus, just 5 miles from our hotel in Phenix City, AL, or try the Columbus Park Crossing for some great bargains. Business travelers can enjoy a stay at our Phenix City accommodations near Columbus, GA because of our convenient location near area businesses such as Mead Coated Board, Aflac, Continental Carbon, Phenix Industrial Park, Synovus and Jack Hughston Memorial Hospital. Our Phenix City, AL hotel offers a 24 hr business center, a meeting room and convenient business services. We also provide free high-speed Internet access. During your stay at our Phenix City hotel, you can enjoy our outdoor pool, a 24 hr fitness center & the free hot breakfast bar featuring our signature cinnamon rolls. Check out our excellent Phenix City hotel room deals and book your hotel reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Phenix City - Columbus
Holiday Inn Phenix City
Phenix City Holiday Inn

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