I could tell you all the arresting details about how lovely and luxurious this hotel looks, but all of that fades into insignificance once you find a big black bug in the bed. Game over, not interested, a Motel 6 looks better at that point. My husband was taking some pillows off his side of the bed when we found a big nasty bug below the bottom pillow laying on the sheet. I ran to get some tissue to grab it before it skittered off, and it was only when I scooped it up that I realized it was already dead. I quickly flushed the disgusting thing, and after that, we were just totally grossed out by this hotel. We found this after I'd been laying in the bed for hours already on the opposite side of the bed and my husband had lain down right on top of it for about an hour when we first arrived (icky), and were really tempted to ask for another room, or a change of bedding (sleeping in our car crossed our minds for a minute). But it was late and we were exhausted by the time we found the bug, so we gritted our teeth and stayed put.
Some other problems included thin walls. The guests next to us had the TV blaring for hours, and you could hear it very well. It's not the hotel's fault if people blare the tv, but the soundproofing could be better, especially at what I would think of as a luxury hotel, a place that seemed like it would be a treat to go to. I was too exhaused to even call down to the desk about the noise because we were travelling, and every day that we have a long drive it for some reason knocks me out and by the time we get to the hotel I go straight to bed. So the noise started around 6 or 7pm and lasted until after 10 or 11 I think. I was dozing, but kept surfacing because of the noise, then I'd drift back down for a bit. When my husband got back (I'd told him to go out with friends alone because I was too exhausted), I asked him to call the front desk about the noise, and to their credit they called the other room and the people did turn the tv down.
Thirdly, the AC was a pain. The room had a balcony (a nice perk). We stepped out when we got there, looked around, went back in the room. The room was freezing, so I turned the AC down. The next morning, it was very hot, so I tried to turn it on -- to no avail. A sign on the balcony door says the AC will not turn on if the door is open. Well, we doubled-checked, the door was shut tight. Still no AC. At this point we were so fed up with this hotel that we tried to get ready as quickly as possible in the heat so that we could get the heck out! Didn't even want to spend the time to call the front desk to ask about the ac, that would just hold us up from getting out. But it was very unpleasant and hot getting ready to go. I went out to the balcony to take a last look, and when I came back, the AC worked! So apparently it's not that the balcony door has to be closed to make the AC work, but that if you've opened it at all you have to close and open it again. They need to fix the system or give better instructions.
Another thing we noticed is that some of the guests, well, seemed loud and obnoxious. I'd noted other reviewers here talking about golfers getting special treatment, wasn't sure what they meant. But perhaps it means some golfers are there for a party weekend and get wild or loud or just a pain to be around? Don't know, haven't hung around many golfers. But there was a little bit of people being loud, rude and thoughtless.
Other than that, I will say when we first walked into this hotel we were impressed. It's beautiful. The room was beautiful. Had a balcony, a little bench on one side of the bed, a comfy armchair on the other, and a desk. The sink area was separate from the toilet/shower area, which I always like. There was a mini-fridge and I think a microwave. The furnishings and decorations in the room seemed good quality. We were thrilled when we first walked in. Before the night was over, though, we knew we'd never stay there again.
- Official Description (provided by the hotel):
- Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill represents the ultimate retreat. Designed to provide the perfect balance of business and pleasure, our hotel in Prattville, Alabama is situated on the esteemed Robert Trent Jones Golf Trail at Capitol Hill. We offer sophisticated design and 1,600 lushly wooded acres to create the feel of a private lodge. Overlooking the Capitol Hill Golf Course, our hotel's amenities include 54 championship holes, The Oak Tavern Restaurant and Bar featuring Southern inspired fare and live entertainment, as well as 20,000 square feet of meeting space and retreat-inspired conference facilities perfect for corporate events and fairytale weddings. This exceptional retreat also offers stunning 8-bedroom villas for larger groups and families, as well as 95 guest rooms and suites with superior comfort. Be sure to make time to visit our Prattville hotel's fitness center and outdoor pool. ... more less
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- Also Known As:
- Montgomery Marriott Prattville At Capitol Hill Hotel Prattville
- Marriott Prattville
- Prattville Marriott