We are a young couple who just spent four nights at this resort for our honeymoon after spending six nights at the Sheraton on the main land. My new husband and I arrived at Tokoriki with wonderful bright expectations because of all the positive reviews that we had read on trip adviser.
My review is a bit different as it goes from bad, very bad to the positives at the end.
The Bad - The first day we arrived at Tokoriki we sat in the restaurant to have breakfast and we overheard another guest complaining to his waiter that his bacon was dry and his mushrooms where slimy and tasted revolting. My husband and I never complain about anything and are very positive people so we decided to not let the comments bother us and enjoy our breakfast. When my husbands bacon arrived it was dry and hard and the mushrooms where slimy. My husband said to me that he could now understand why the other guest had complained. I had the eggs benedict which was not the best but after that day was the only thing my husband ordered for his breakfast for the rest of our stay. Also the staff do not remember or refer to guests by their name, we did not see any staff referring to guests by name. I think this must be a marketing ploy.
Now for our real complaint- BEWARE OF EATING THE LOVO!!!! Lovo is a traditional Fijian cook up which consists of meat and vegetables being cooked under ground. Tokoriki have this as a theme night every Wednesday night and I would reccomend avoiding it at all costs if you don't want to get food poisoning. My husband and I have never been so sick in all our lives! It wasn't us that got sick that night from the food either because I talked to many guests the next day who said they where very sick from eating the meat also.My husband and I never get sick but as soon as I ate the meat I felt so sick. We are pretty sure that it was the chicken as it tasted and smelt off. My husband and I went back to our bure and at 1am I woke up and ran to the bathroom and then began 17 hours of being violently ill. My husband woke at 2am and was the same as I was, constant vomiting and diarrhoea, shaking and sweating. My husband said to me many times that he felt like he was dying. It was only lucky that I had bought a packet of gastro stop and nurofen with us from Australia, we went through those two entire packets of tablets between us in the 17 hour period. We could not get out of bed for hours and somehow my husband found the strength to walk to reception to tell management we where sick while he was buying bottles of water. The owner was so uninterested and unsympathetic she gave him a packet of plain jatz biscuits to take back to our room as our compensation. She also dismissed it saying that it was common for Westerners to get sick from eating Vomo. If you know it makes Westerners so sick, don't you think you should advise guests to eat it at their own risk??? If I knew it would have made us so sick we would not have eaten it, but a sign up or some notification would have been helpful.
No staff came to check on us or make sure we where ok, there is NO nurse or doctor on the island for a medical emergency. I am only grateful that I was not pregnant otherwise who knows what would have happened!
We could not eat for 24 hours and could not even eat dinner that night. It was such a shame that we spent the last day of our honeymoon in bed being so sick. With no compassion shown towards us, we where just conveniently left and forgotten abut by the owners/management of Tokoriki.
The next day was our check out and although we had stopped vomiting our stomaches felt so terrible. We spoke to the manager and asked him to remove the Lovo off our bill as it had made us so terribly sick and meant that we had not enjoyed our last day on the island.
The manager was nice and apologised to us, however he said that the owners did not want to take the meal valued at $45 Australian per person off our bill. When we asked to speak to the owners the manager went to see if they would come out of hiding, however he came back and said that the owners did not want to discuss it with us and that they would only take one meal off the bill. I was sooooo disgusted that the owners did not want to see us, they could have come out to check how we where feeling. But all we got was a packet of biscuits and one meal taken off the bill! Poor customer service considering we had paid so much money to honeymoon at their resort! Now when we have arrived home and family and friends ask how our honeymoon was we tell them the negatives first before the few positives. Come on Tokoriki you have the potential to be a far better resort then the way you treated us! I think if guests are prepared to pay top dollar then management and owners need to step up and treat guests with alot more thought and compassion, rather then seen as a dollar signs in your back pocket!
The Good - When we arrived there was a fantastic welcome committee of friendly faces who sang to us on the beach as we arrived, That was a really nice touch. The pool is amazing as are the sunsets. I would highly recommend the sunset dinner on the private deck one night during your stay, this was the highlight of our stay at Tokoriki. We ordered the seafood platter and it was honestly the best sea food we ever ate. But be warned it is HUGE so you need to make sure you are hungry.
My husband and I did not order the meal plan and we are so thankful that we didn't. I personally think it is a rip off and if you decide to miss a meal such as lunch you do not get a refund or a credit to anything. Most days we just ordered breakfast and dinner and cocktails of course. I did like the beach and going out to do a village tour was very interesting and worth while. It is just a shame that our honeymoon was an anticlimax after how we where treated so poorly, but hopefully after this review Tokoriki will improve their medical standards if other guests fall ill and need urgent medical treatment. Rather then just being left to suffer.
It is sad to say that we could not get back to the mainland soon enough!
- Official Description (provided by the hotel):
- Tokoriki Island Resort has received multiple awards for 2016 by TripAdvisor travellers including #1 Hotel in Fiji, #1 Hotel in the South Pacific and #16 Hotel in the World. You'll enjoy a truly romantic beach vacation at Tokoriki Island Resort, with warm Fijian hospitality and caring attention to detail, making it the perfect Fiji destination for your child-free island escape. You'll feel the fusion of a contemporary and Fijian style 'freestanding' Beachfront Bure, Beachfront Pool Bure or a Sunset Pool Villa enveloped in lush tropical gardens and complete with a unique tropical outdoor shower. Enjoy cocktails by your personal pool and tropical sunsets or stargazing from your hammock. Dine on South Pacific and Asian influenced menus, either under the palm trees, on a romantic oceanfront deck or enjoy a special evening of "Teppanyaki" at the award winning Oishii restaurant complimented by high quality wines from over the globe. There is so much to do at Tokoriki Island Resort, energize with tennis, explore island plants with ancient healing properties on a guided nature walk, visit the local village, experience a traditional kava ceremony, meet the Fijian ladies at the handicraft beach markets and receive a hearty welcome from the primary school students. Dive the wonderful Fiji waters with the Padi team or simply snorkel the stunning house reefs, island hop, escape on a 4hr secluded island picnic, relax poolside with a cocktail or unwind with a sensational spa retreat. Tokoriki Island Resort is located in the idyllic Mamanuca group of islands and easily accessed in 15mins from Nadi by helicopter, seaplane, or 1hr by catamaran or speed boat. The choice is yours! At Tokoriki Island Resort you'll arrive as a visitor and leave as a friend! ... more less
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- Also Known As:
- Tokoriki Island Resort, Fiji Hotel Tokoriki Island
- Tokoriki Island Hotel