Written in July 2013 during our stay; submitted November 2013.
We stayed for three nights and, for us, it was at least two nights too many. If we had to do it again, we might stay overnight before the morning shark dive and then move on by afternoon. But if we intended to stay in the area longer than a night, we would choose to stay somewhere else, even if it meant paying a little more. And, truth be told, even if we intended to stay in the area even for a night, knowing what we know, we would stay somewhere other than Club Oceanus.
To be clear, there is nothing fundamentally wrong with the place. But from our perspective, it lacks charm, character, and warmth entirely. And there were significant oversights in the cleaning of the room.
We stayed in a king room. The room itself gave a good first impression and appeared - at first blush - to be clean and comfortable, with a non-descript Motel 6 kind of basic appeal. We were quite put off, however, at having to discard used ---- <I'll leave the details to your imagination> that an amorous couple had, for some reason, put into the drawer of a nightstand and that weren't cleaned out by housekeeping. Ewwwwwww.
There are two cushioned wicker chairs, a king-sized bed that is surprisingly comfortable, with a nightstand on both sides, each with a bedside lamp. There is a counter on which to place personal belongings. And there is a closet with hangers on one side and shelves on another (difficult to access in our particular room because the sliding doors fought so loudly against the action that we were concerned with disturbing our neighbour and so moved all of our belongings to one side). The room has a high ceiling and carpeted floor.
In our room was a small kitchen area with sink, kettle, small selection of coffees and teas, microwave, and mini bar fridge. There were some plates, cookware, and cutlery. However, there were no washing up supplies and so it seems as though previous travelers have not been terribly conscientious and have used the dishware without washing it properly; in our room, some had been returned to the cupboard wet and had grown moldy. You'll want to look closely at anything before you use it. And don't trust that any of the dishware has been washed unless you buy washing-up supplies and do it yourself.
The bathroom is spacious with a modern shower, sink, and toilet. There are not enough places to hang wet towels, though. One small bar of soap and two bath towels are provided.
There is large window in the bedroom, another set of three smaller windows over the kitchen, and a window in the bathroom. All the windows are screened and the screens are in good condition. The front windows are covered by blackout curtain and the rear windows have closeable wood slats; the room is dark at night for a good sleep.
There is an airconditioner in the room (we never used it) and an overhead fan.
The rooms are in a low-rise block that faces a grassy 'field' with a small pool to one side and a volleyball net to the other; if anyone stays up at night in the cabana near the pool, you are likely to hear them in your room but it is more likely that everyone will go to bed relatively early. There is a bar/cafe on site that offers uninspired mediocre food for reasonable prices ($15FJ for a burger) - check the cutlery as it is not always cleaned very well.
The Aqua-Trek dive shop is on site, right at the water where the boat docks for convenient access to the dive boat and wash tanks; they will store your personal gear at the shop but specify in the waiver that they are not ultimately responsible for its security. If you are diving - even if over multiple days and are staying on-site and have prepaid your room with credit card on file - be sure to bring your cash in hand each morning before you dive because they are VERY interested in having their payment upfront.
We are very low-maintenance guests and don't tend to judge a place by the service that we receive and we seldom have anything to say about the staff unless they are unusually terrific (see my other reviews to confirm); I feel strongly that rating a room or hotel should NOT turn into an online job performance review. But in this case, we were staying at a place where breakfast and diving are included in our room package and where meals were most easily taken on-site: Thus, the services are very much a part of the overall experience. And because the service was so lackluster and made our stay feel oppressive because the staff seemed so oppressed, I simply cannot recommend the room with any zeal.
In my view, this place could be a gem and maybe it once was. Or maybe we happened to visit with the wrong assortment of other guests at the wrong time of the year. But if our experience was at all representative, it seems to us that there is a pervasive staff morale problem. The staff perform their jobs in a perfunctory manner and give the impression of being 'under thumb'; they seem inhibited and stiff. We found this very uncomfortable.
If you're set on staying at Club Oceanus, I will again emphasize that the rooms give a good impression and are comfortable enough (if you don't find anything terribly off-putting in your first search of the room) and the staff get the job done even if with reticence. But if you've come from somewhere with a bit of atmosphere or are making this your holiday destination of choice, you are likely to be disappointed. In my view, it is okay for a night to do the shark dive; but if my closest friends asked my advice, I wouldn't recommend that they to out of their way to stay for additional dives or activities; I would suggest that they stay only if they wanted a quick and convenient option for the shark dive and then were going to move on quickly to another destination. Even then, I would suggest that they look for other nearby options.
I've reviewed the on-site dive shop separately (Aquatrek). In short - be sure you have you own computer and are self-sufficient; the shark dive is good; don't bother with a reef dive - the service is poor and it isn't great diving.
- Official Description (provided by the hotel):
- Club Oceanus Resort is a friendly and intimate waterfront property located within Pacific Harbour – Fiji’s Adventure Capital. Offering just 10 recently refurbished rooms, a swimming pool, restaurant serving breakfast, lunch and dinner daily and popular bar, Club Oceanus Resort is perfect for individuals, couples, families and groups. Base yourself at Club Oceanus Resort and explore some of the amazing adventures on the doorstep including the beautiful soft coral diving in Beqa Lagoon, the world's #1 Shark Dive, whitewater river rafting, rainforest zipline tours, world-class surf and more! Aqua-Trek Beqa, Fiji’s premier dive operator is conveniently located onsite. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Traveltool, S.L.U., Priceline, HostelWorld, Agoda and Booking.com so you can book your Club Oceanus reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Oceanus Fiji, South Pacific - Pacific Harbour