We stayed at Nanuku for 5 wonderful nights with our 2 children.
Upon arrival we were welcomed to the resort in a manner I can only describe as overwhelming. Staff in traditional warrior attire playing welcoming songs.
We were given an introduction to staff members, followed by a drink of pure coconut milk served in the coconut itself, and then Walter, the executive chef, gave us a sample of the culinary delights that lay ahead. Following this, with my head still spinning, Karen, the General Manager, invited us to their main restaurant after asking if we were hungry; it was 3.30pm, but that doesn't matter at Nanuku because breakfast, lunch and dinner, which are all expertly prepared by their team, is served whenever you are hungry.
I could go on and on about the little details that make this resort so special like Wana (Villa Mama) and Josh who came up with lots of interesting activities for our children. Their genuine affection for our children was obvious and we were all very sad to say goodbye to these 2 wonderful and warm people.
Then there's Nathan at the bar who walked over to our villa every morning at 7.30, smiling while dropping off our latte's before our yoga class with Pela, who is a wonderful instructor. Thanks guys, we'll miss the coffee, the yoga, and the laughs we had.
Others I need to mention are David and Isaac and all the other multi skilled and talented staff members that sang and played guitar during our many delicious meals. Thank-you, you create such a wonderful ambience for the guests and it was so unexpected.
To all the staff in the restaurant: Lemba, Queeny, Manu and Sophie just to name a few -you're wonderful.
As for the spa, any treatment from Lita is a must!!
Finally, the send off; a Fijian goodbye song, a freshly baked cake just for us and a few words from the team thanking us before they all followed us to the car, singing and playing guitar. There were lots of hugs, lots of tears, mostly from me, and they waved, as did we, until our car was out of sight.
If you can find a resort anywhere in the world, and we've been to quite a few, that offers this level of personalised, sincere and heartfelt service in a luxurious environment, then i'd like to know about it as I've never experienced anything like it.
Karen, well done. You, Vesi and the team have created something very special at Nanuku that no amount of corporate customer service programs and scripting will ever be able to deliver; a service culture based on the genuine desire to treat every guest as an individual by a team genuinely committed to that concept because of their own values. Exceptional.
Everyone else who reads this long review...stop your search, stay here, nothing else comes close.
- Official Description (provided by the hotel):
- Auberge Resorts newest luxury resort on the mainland in Fiji. The "guest only" Club House and villas are of traditional Fijian design with a contemporary relaxed style. Arrive anytime day or night by land transfer, or fly into our private air strip. Choose from a suite on the hilltop overlooking Beqa Lagoon or a beachfront villa residence nestled in expansive tropical gardens. Hot jacuzzis, outdoor showers, private pools a golf buggy and King bedroom en-suites some with kitchens and living areas, are perfect for groups, families and couples wanting rest and relaxation. Perfect for multi generational groups, parties or special celebrations. Accommodation package is inclusive of three course gourmet local meals, select non alcoholic beverages (including great coffee)... Your own villa mama and buddy as well as carer and nanny support. Free WiFi throughout, free movies, kayaks, mountain bikes, paddle boards and more. Enjoy natural ventillation or airconditioning. For culture, luxury, and adventure... Nanuku Auberge Resort. ... more less
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- Also Known As:
- Nanuku Auberge Resort Fiji, South Pacific - Pacific Harbour