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“A great hotel”

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Swissotel Grand Shanghai
Ranked #107 of 5,161 Hotels in Shanghai
Reviewed 25 August 2011

We have just returned from China and during our trip stayed in Shanghai twice. The first stay was for one night and the second for three nights. We stayed in Les Suites Oriental the first night. This is a nice hotel and deserves the recognition it gets on Trip Advisor but surely not no.1 (except for location), not when you compare it to the Swissotel Grand Shanghai.
Having had a good stay in the Swissotel Beijing we booked into the Swissotel Grand Shanghai and had an even better stay.
The hotel is located at the Jing'an Temple subway stop on the 2 line. We arrive late the first night by taxi which cost just 80 RMB from Hongqioa airport. Please watch out at the airport. We went to what we thought was the tourist office (they said they were the tourist office but not official) to ask for the name of the hotel to be written in Mandarin so we could pass it to our taxi driver. Although they did this it was not first without trying to get us to hire a private car at a cost of 250RMB to the hotel saying that the official taxi rank would be 30 mins. wait and telling us that a taxi would cost at lease 150RMB. Fortunately we saw sense and even though the taxi queue was long it moved extremely quickly and we were sitting in a taxi in under 10 mins.
We booked the room last minute at a great rate which included free internet access but excluded breakfast. During our stay in Beijing the breakfast was one of the highlights but would have cost an extra 300-400RMB per night. Fresh Element have a restaurant only minutes away along the Nanjing road so we breakfasted there - western breakfasts with unlimited coffee - delicious.
We booked a classic room with a king sized bed and were thrilled with our room. The room was clean, spacious, modern, with good bed linen, well designed and even included an expresso machine. The bathroom was well designed; you could even watch TV from within the shower. The hotel is generally up-to-date with lovely public areas and I imagine that all rooms are also of this quality. The TV had the discovery and Nat. Geographic channels along with the news channels you would expect - perfect.
Check-in was a little disappointing with the receptionist trying to sell us a room on the executive floor that included breakfast for an extra 480RMB. The whole check-in nearly bordered on the rude. All the other staff we came in contact with were wonderful, respectful and very helpful.
The gym is large with a cardio room containing running machines, cross trainers, bikes and wave machines and a weights room containing weight machines (no free weights). It was spotless and so was the pool, changing room and steam room. The sauna could have done with a little sweep - you can see where tissue etc have been dropped between the wood slats. There are two excellent whirlpools in the changing rooms too. All in all the spa is beautifully presented and catered for all needs.
The hotel is located along the no. 2 line which we found convenient to get to all the places we wanted to. There is a large shopping mall next to the hotel with a great food hall in the basement where you can buy water and snacks. The Mall contains all the big designer names that we know in the West. The 8th floor is the floor mall and has a branch of Guyi Hunan - arrive early to get your table. There is a 24 hour burger king and McDonalds nearby which maybe handy if you arrive late and of course the Jing'an temple. If you go across the road opposite the temple there is Jing'an plaza - lots of small independent shops in a mall with interesting items for sale - mainly clothes and jewellery. At the back of the small park is Bali Laguna an Indonesian restaurant which was recommended but unfortunately we did not get to try.
All in all we had a great stay and will stay in the Grand again.

Room Tip: Try to get breakfast and internet provided in the rate. All rooms have a view.
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  • Stayed: August 2011, travelled as a couple
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2  Thank Psip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 August 2011

Well my company has changed side in Shanghai - going from Pudong to Puxi - until last year we stayed at the Shangri-La Pudong , since this year we stay at the Swissotel Grand. Well right at the beginning - the Swissotel is no match for the Shangri La - but we also only pay half the price of the Shangri La - for this price the Swissotel offers a good business value - would i stay there on a private trip - no - there are much better and fancier hotels in Shanghai. Nevertheless the service in this hotel is very good, employees try hard to please you. The rooms are not big in my opinion but efficiently used, so they do not feel cramped, the same with the bathroom - where they managed to install a bathtub and separate shower stall. I like in particular the use of bright colored furniture and bathroom fixtures, nothing too dark. so overall the room is not fancy but very efficient ( like the Swiss!!!!).... one thing is too criticise - the closet and storage space - just one word horrible! --> i normally stay 1-2 weeks on my trips in a hotel, and ample closet and storage space is very important for me... here i cannot pack out all my things and the closet for your clothes or the cabinets are either too small or non existent.

Housekeeping service very efficient and twice a day. The breakfast buffet - well quite large but the quality of the food sometimes lags a bit, as i said before it isn't the shangri-la, but it certainly does not have that aspiration... it can be crowded at the breakfast which is taken at Cafe Swiss their all dining room...since the hotel is used by many tourists and also groups... on top the swiss airline crew stays there.... they have two other restaurants a chinese and a steakhouse I have eaten already at the steak house... while ok, it is not really excellent... value is ok.

So overall a solid business hotel, comfortable, clean and for us at a very good price (company rate) - you have nothing to complain, but it isn't spectacular... everything functions, no problems ( like a swiss watch) and it also does not wow you...

but as i said before, it is a solid choice, if you want to experience something special - well then do not stay there, there are much more fancier hotel but also at a different price.

Room Tip: Closet space is not very big, same about the cabinets, pack light!
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  • Stayed: August 2011, travelled on business
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1  Thank ThWilmesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2011

So I'll put it out there in the first line. I'd return to this hotel no questions asked. Location is great and the vibe is good. It's difficult to stand alone when you are next to 'the Puli' which is STUNNING. Gripes.

Open bottle of water in the bathroom upon arrival.

Restaurant too crowded

On departure I found I was on an executive floor but not explained the benefits.

On the flipside. Nice rooms and really friendly staff. That's enough for me.

  • Stayed: June 2011
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1  Thank thunderdownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

Stayed here as a family of 5, which conceptually seems to be a challenge for hotels in China - not here: two very well designed rooms King / 2 doubles with extra bed connected by otherwise nicely hidden doors. Very quiet AC, great functionality of rooms and beautiful bathrooms (the desk could use a few more outlets).

The Spa and Pool area is heavenly! Very tranquil and relaxing and extremely well designed - saunas and whirlpool are gender separated integrated into locker area though. Pool is a very good size and all of us enjoyed the glass roof.

The breakfast buffet is great: a rich and delicious creation of European and Chinese accents and favorites.

Three remarks: 1. the front desk staff and maître d' of the breakfast buffet area were consistently stiff / clumsy and rather bureaucratic - the greeting when arriving (2 out of 2) is "your passport" - no welcome/no please - and "your room number", respectively - rekindles that almost forgotten GDR feeling and appears to be symptomatic for the overall situation: "the infra-structure is there but the soft skills are clearly lagging behind" 2. don't arrive too late especially not late with luggage since the security guy in the lobby will very well be staring at you but by no means help you with your luggage let alone even holding the door for your wife with a sleepy kid in her arms or your daughter with a heavy suitcase. 3. one side of the hotel faces a bank of enormous AC air handlers. The noise of which at floor 12 and 16 was bearable but clearly a constant present - this might be intolerable on lower floors.
Overall, the Swissotel Grand is my runner up to the Hyatt on the Bund but with much better location relative to city infrastructure / subway etc. - but pretty boring views compared to the Hyatt.
A little bit of management presence would certainly help to crank the service level up from "developing" to "proficient"

  • Stayed: August 2011, travelled with family
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1  Thank Finke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

Shanghai Swissotel is a very nice hotel not far from the city center. The rooms are very nice and clean. The food at the Hotel (breakfast and dinner in chinese restaurant) was excellent. The Hotelstaff is very friendly and tries, dispite of their little knowledge of English, to help you whenever they can. The hotel provides Businesscards which you can show to your taxi driver - he will always bring you back to your hotel when showing him.
The metro is located just around the corner and it is very simple to find your way around by metro (tickets are very inexpensive).
Allover a great experience to stay at this hotel and I would recomend it to any of my friends.

  • Stayed: July 2011, travelled on business
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Thank Ocean1458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

This was our hotel for about one week and by the end, it almost felt like home. We stayed in May in a triple room and it was good fun and the staff made us feel at home. Special thanks to the ladies at the front desk who were super helpful and friendly throughout our entire stay.

The hotel is well situated and a short taxi drive or walk to the main shopping drag with quite a few good restaurants in the area. Concierge staff are a great help and lots of taxis are always on hand.

Hotel lobby is very nice and also tasteful, open and bright. Rooms are well appointed, spacious and were very clean. Amenities in the room were very nice and the walk-in shower was terrific with ceiling shower head. TV selection was also excellent with a very good range of international programming.

Breakfast buffet was a delight each morning, favourite dishes were the laksa noodle soup, freshly prepared. Free WIFI (although necessary to get a password for each 24 hour period and provide passport hassle) was appreciated.

Tips in the area: Firefly massage – very good chain for massages and short walk from the hotel.

An overall excellent stay and I’d look forward to returning on my next stay to Shanghai.

  • Stayed: May 2011, travelled with friends
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Thank BusyFlyingAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2011

The hotel was great, great location, all modern and "Working". The staff was very helpfull and all knew English. The breakfast spread was unbelievable and all tasty. Hotel is kept clean and well maintained. I booked through Expedia and got a deal that even the Chinese colleagues could not believe. The room had a Nesspresso Coffee machine whereas 3 capsules were supplied daily.

Room Tip: All rooms are good
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  • Stayed: July 2011, travelled on business
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Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Shanghai
#20 Romantic Hotel in Shanghai
#50 Business Hotel in Shanghai
#60 Spa Hotel in Shanghai
#101 Luxury Hotel in Shanghai
#166 Best Value Hotel in Shanghai
Price Range: £87 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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