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Swissotel Grand Shanghai
Ranked #107 of 5,161 Hotels in Shanghai
Reviewed 31 May 2012

Great hotel, Pleasant efficient reception.
Well appointed room with very comfortable bed, great after a long flight.
Breakfast is excellent with great choice

  • Stayed: May 2012, travelled on business
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1  Thank Thornpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 11 June 2012

A good stay making our valued guests refresh and recharge is our desire, and we are pleased to know you enjoy your stay with us. Thank you for letting us know.

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Reviewed 29 May 2012

We stayedfrom 6 nights last May 20 -27 and we enjoyed the Swiss hospitality. We got the hotel car Audi pick-up from the Pudong airport it was convenient and no need to bring Chinese yuan can add to room charge. The hotel location was great near public transportation, restaurants, mall, nanjing road. We also tried the breakfast with variety of choices from American to Japanese dishes. We also tried the Swiss hot chocolate drink with a block of cocoa that melts in the warm milk. We visited the bund, shanghai TV tower, temples, museum, gardens, went to chinese acrobat show and french quarter. Ofcourse I highly recommend this hotel if visiting Shanghai.

  • Stayed: May 2012, travelled as a couple
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1  Thank Cherry_zam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 11 June 2012

It's great to know you like our hotel and highly recommend to other guests and freinds, much appreciated for it. We look forward to welcoming you back!

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Reviewed 28 May 2012

We stayed at Swiss Grad Hotel Shanghai in May for 2 nights. We were at 12th floor facing to Kerry Center. The room was not large (about 23 sqm), but new and clean. The bathroom had a large bath tab, and a separate shower. It was difficult to find switches and we couldn’t turn off one light before we sleep, but it was fine. The only down side of this hote was noise from the next door: the room was not very sound proof. We were waked up by the next door’s noise at 3 am: they were local Chinese and were talking very loudly. I complained to a hotel staff, and they stop talking shortly after that. Interestingly, the staff called me back and informed that they already phoned our neighbors to be quiet. They also told me that our right neighbor was already sleeping, but the left neighbor said that they will be sleeping in 10 min. I was surprised that they phoned rooms (is it a regular practice?), but the problem was solved. Breakfast buffet was very good with Asian and Western food. They had freshly squeezed juice in small individual bottles. I thought it was original. Staff were very helpful and pleasant, the location was very good (right next to a shopping center and a subway station), good buffet and good price. Too bad, the walls were thin.

  • Stayed: May 2012, travelled as a couple
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1  Thank Wagyuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 11 June 2012

Thank you for sharing your experience with us, and we are happy to know you like our breakfast, location etc. We do hope you will have a nice sleep on your next visit.

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Reviewed 16 May 2012

The hotel is very conveniently located - the street at back of the hotel leads to the mall and Nanjing West Metro station.

I liked my room, the lovely lavender pillow from the pillow menu and the location. I stayed here 5 nights and loved my stay.

In breakfast, they served a bread and butter pudding (yeah! at breakfast!).... with the most amazing vanilla sauce. Don't miss it!

If you are here to only visit Shanghai, this may not be the best location. Stay closer to the Bund or the Yu garden.

  • Stayed: April 2012, travelled on business
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1  Thank keentravellerDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 17 May 2012

Thank you for sharing with us your feedback, and good to know your like our pillow menu and breakfast. The pillow menu is specially for guests in Swissôtel worldwide, as we know a good sleep is how important. We hope to welcome you back soon.

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Reviewed 14 May 2012

It was my fifth trip to Shanghai, and my first time to a Swissotel brand. It was freezing when I checked in, and somehow, the friendly guest service assistant at the lobby forgot to inform us about the freezing conditions of my room. For the first time ever, I had to sleep with layers of clothing, ala man vs wild!
Fortunately, the next day, when i approached the front desk again, they were very concern about the state of my room (still dont know why it was freezing) and put in a heater for me.
The design of the room was very modern, almost in the same spirit of the Intercontinental Chengdu.
Location wise, it is smacked in the middle of town, within walking distance of major luxury brands mall. And dont forget to visit the nearby park, it was lovely.
Overall, nice hotel on the other side of Shanghai.

  • Stayed: June 2011, travelled on business
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Thank imran_rahman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 17 May 2012

It's nice to know you like the stay with us, enjoyed our room and surroundings. We hope you will visit us next time and more, we look forward to welcoming you back.

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Reviewed 6 May 2012

Stayed in this hotel in May 2012.
This hotel front line management and general management supervision should be reviewed.
The working staffs training are are trained like robot and follow their supervision management strictly to instructions without hospitality industry discretions.
A general mismangement training provided by their management supervisors.
I was very much embarassed, not customary to Swissotel stanfard.
Lawrence.

Room Tip: Think again !!
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  • Stayed: May 2012, travelled on business
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Thank adstone888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 11 May 2012

We appreciate and value your comments which you kindly brought to our attention. At Swissôtel Grand Shanghai we pride ourselves in delivering the highest levels of product and service and therefore we hope to be able to welcome you back in the near future so we can demonstrate this to you.--Jammy Zhang, Executive Assistant Manager

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Reviewed 28 April 2012

Everything about this place is great. Location is away from the hordes of tourists on the Bund. The room is as you would expect - perfect - and the staff is also wonderful. Loved the location and the hotel. The breakfast is off the charts amazing.

  • Stayed: March 2012, travelled on business
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1  Thank PHCSantaBarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 2 May 2012

Thank you for sharing with us your experience and enjoyment, look forward to your next stay with us.

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Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#50 Business Hotel in Shanghai
#58 Spa Hotel in Shanghai
#101 Luxury Hotel in Shanghai
#167 Best Value Hotel in Shanghai
Price Range: £87 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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