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Swissotel Grand Shanghai
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Reviews (1,223)
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618 - 623 of 1,223 reviews
Reviewed 26 July 2012

Stayed at the Swissotel Grand Shanghai for a week in May when visiting family in Shanghai. I cannot praise the hotel and the staff highly enough. Nothing was too much trouble. The facilities were first class, as you'd expect from a 5-star hotel with the Swissotel brand. Staff were incredibly helpful - for example, with taxis (making sure that the taxi drivers knew exactly my destinations), recommending places to visit, organising train tickets - very important for me as I was travelling on my own by train to Beijing, this being my first visit to China. Despite the hustle and bustle of the streets, my hotel room was quiet. The rooms were faultlessly clean. Free access to the internet was available whenever I enquired. Lovely swimming pool and spa facilities on the fifth floor. As a woman travelling on my own, I felt very comfortable in all the hotel's public spaces. And the hotel is situated just around the corner from the modern subway system in Shanghai. Although expensive, this hotel was definitely worth the outlay.

Room Tip: Rooms on the higher floors are probably quieter and have superb views over the city.
  • Stayed: May 2012, travelled solo
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1  Thank ruth b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 9 August 2012

Much appreciate your time and feedback with detailed information of your experience at Swissôtel Grand Shanghai. Providing a comfortable and safety environment is one of our key concerns to our valued guests. Your praise is heart-stirring to me for a better performance. We look forward your coming back.

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Reviewed 17 June 2012

Had 24 stop over and a early check in with out any problem and good rest during the day. Internet not free was a minus but rooms good and clean and nice quality

Did not eat but close to the metro which made life easy.

  • Stayed: June 2012, travelled on business
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1  Thank Johan968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 17 June 2012

It's great to know you have a good rest, we look forward to your next visit soon with a longer period to explore more.

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Reviewed 15 June 2012

stayed over there a weekend, and was very happy from overall experience.
Front desk officer was unmatched quick kind and professional. impeccable room.
aviable and non-sticky staff. a memorable stay !

Room Tip: ask a room facing east
  • Stayed: May 2012, travelled solo
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Thank Zhou Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 17 June 2012

Thank you for sharing with us your pleasant experience at Swissôtel Grand Shanghai, we hope to provide more memorable stays for you and all guests.

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Reviewed 8 June 2012 via mobile

First, the personnel was very professional. Rooms are clean and offer an excellent complimentary coffe. The spa and wellness section is a good place to relax. Good value in Shanghaj.

  • Stayed: June 2012
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1  Thank Nupuvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 11 June 2012

We are much appreciated your highly recognition and all team members are encouraged to keep on and do better.

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Reviewed 7 June 2012

very impressive hotel with impressive features. upgrading to the clubhouse and enjoying the buffet breakfast a def. must. wide range of qaulity food. location not too bad. would stay there again. staff can learn to be a bit more friendly and helpful though....

  • Stayed: May 2012, travelled on business
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1  Thank travelbug0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this reviewResponded 11 June 2012

Thank you for staying with Swissôtel Grand Shanghai and we value your advice as providing a heartfelt service is our goal.

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