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“Great Hotel, Good Location” 5 of 5 bubbles
Review of Swissotel Grand Shanghai

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Swissotel Grand Shanghai
Ranked #39 of 4,969 Hotels in Shanghai
Certificate of Excellence
Vancouver, Canada
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Great Hotel, Good Location”
5 of 5 bubbles Reviewed 30 July 2014

Stayed at the Swissotel for 3 nights in June, arrived there using the Metro line 2 from the Pudong airport, station was just around the corner. Check in was smooth and room was on the 23 floor, very spacious and comfortable, with all the amenities plus free wi-fi. Selection in the breakfast room was very vast and very tasty. Hotel location was good for shopping and restaurants, the Bund was only a 10min taxi. The staff were very friendly and helpful, arranged a day trip to Suzhou (Venice of China) through the Concierge's desk, well worth seeing. Would definitely return to the Swissotel again on my next trip to Shanghai.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, 1 August 2014
Dear A S,

Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are thrilled to read your comments and glad to know you will definitely come back on your next trip to Shanghai. Located in bustling Jing’an District, we do boasts a prime location for transportation, shopping, dining and sightseeing. Originated from Switzerland, we aim to provide a place to stay away from home for guests and bring quality to their lives; we pay attention to every single detail of our products and service to ensure a memorable experience.
We are looking forward to your next visit to Shanghai, and our Concierge team will be more than happy to offer assistance for another destination adventure.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Singapore
1 review
3 of 5 bubbles Reviewed 30 July 2014

On a business trip. They offered me the lowest floor which is totally unacceptable as there is no view and noisy. Request for a change in room and they are gladly agree to it. Was told to wait in the room and someone will take me to a new room. Waited for more than 15 minutes and no one shows up which I have to go down to front desk to ask for new key. The communication is ineffective. Room came with Coffee Making machine but is not functioning.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank E L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, 31 July 2014
Dear EL,

Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We regret to learn that you felt your original room was on the lower floor, in fact, we have several room categories located in different floors, you may consider booking Swiss Advantage Room which is specially designed for business traveler with a better view for your next trip,. My colleague would be more than happy to recommend more room types if you have other requirements. We do apologize for the ineffective communication and we have briefed our team to ensure a smooth communication not only with guests but also with other team members. As for the coffee machine issue, we have conducted a round check of all coffee machines to make sure everyone function properly. You are always more than welcome to seek help from our Swiss Service for this kind of problem next time.

Thank you again for your feedback, we do hope to welcome you here at Swissôtel Grand Shanghai in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
4 of 5 bubbles Reviewed 27 July 2014

Swissotel Grand Shanghai is accessible and convenient for either business or personal purpose. The overall experience was good except the breakfast food quality. I find most of them tasteless. Thank you!

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Z L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, 28 July 2014
Dear ZL,

Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are glad you found our location convenient for business and leisure travel. Meantime, we are truly sorry that our breakfast didn’t achieve your expectation, our culinary team is well-acknowledged of this issue and we will continue to improve our F&B products to deliver cuisines which meet customer taste.

Thank you again for your feedback and suggestion, we are looking forward to welcoming you here in Shanghai in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
2 reviews
4 of 5 bubbles Reviewed 22 July 2014

Not easy to find although just behind the metro station. Good location for business. But if location is not key for you, you can much better deals in the city. Less expensive than the Shangri-La however. Internet connection was slow and cleanliness of the room was not correctly cleaned. Staff has a good English level .

  • Stayed July 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Michel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, 28 July 2014
Dear Michel M,

Thank you for your most recent feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are glad you found our location convenient for business and our good English-speaking staffs are helpful. Meantime, we are truly sorry that the internet speed and the cleanliness disappointed you. Our IT team is working on improving the internet environment while our housekeeping team has been briefed about the cleanliness issue.
On behalf of hotel management team, I would like to express our sincere apology, we never cease enhancing guest experience with excellent products and services, and we are looking forward to welcoming you back to see our improvement in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

If you stop by Sanghai, you should definitly try this hotel. Everything you need is walkin distance from the hotel. If you have nothing to do outside the hotel than inside hotel you can benefits from all comfort needed: great spa, great pool, sauna...reataurants and bar staff are really looking to make you feel at home.
Many thanks to the management which are visible at all time, special thanks to Jammy and Julian (GM) for there attention to details.
Lastly: if you book in this property, pay a little extra and get the Executive Lounge access: Just Amazing, sooooo relaxing.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tristan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, 28 July 2014
Dear Tristan d,

Thank you very much for your feedback on your most recent stay with us here at Swissôtel Grand Shanghai. While I am thrilled to read that you found our hotel really good, enjoying our excellent location, great SPA and gym facilities and F&B offerings.
We are also honored that you were impressed by our thoughtful services; we pay highly attention to every single detail in our daily service to make our guests feel at home in Shanghai.
Thank you for recommending our hotel and our Executive Lounge, we are looking forward to welcoming you back to continue your wonderful experience in Swissôtel Grand Shanghai.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 15 July 2014

I stayed at the Swissotel Grand Shanghai while in the city for a conference. The hotel is well-located, near the Jian'an Temple and a metro stop. Great restaurants and shopping is nearby, but the hotel is quiet. Fantastic breakfast spread and excellent pool (a real lap pool) and fitness room with plenty of machines. I was upgraded to a deluxe room, but friends staying in a regular room had many of the same amenities. My wifi connection was excellent. I was able to work well in the room. Others mentioned that the beds were too firm, but I found them comfortable. I look forward to staying here again and would recommend it to others.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, 17 July 2014
Dear Sarah B

Thank you for your most recent feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are delighted to know that you found our hotel really good, enjoying our good F&B, great facilities as well as excellent location.

As we accommodate many business travelers, our dedicated team are working hard to create a business-friendly stay experience, we are glad our high speed wifi was helpful to your work. And it’s our pleasure to provide the convenient fitness facilities for you to relax after work.

Thank you for recommending our hotels, we are look forward to welcoming you back to our hotel in your next trip to shanghai.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

place is clean, service is good, location is good, near metro station, breakfast is good , near shopping malls. overall is good

one thing i like is near 海德公寓 which is 張愛玲故居

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JennyCheung25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, 8 July 2014
Dear JennyCheung25,

Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We are happy that you found our service and breakfast to be good while location to be convenient.

Located in bustling Jing’an district, our hotel features easy access to many historical and cultural heritages include Former Residence of Zhang Ai Ling, hope you could explore the many more sites during your next trip to Shanghai.

We are looking forward to welcoming you again in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Grand Shanghai

Property: Swissotel Grand Shanghai
Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#29 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#118 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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